Invoice management
Supported Operating System(s):
About Calero TEM
Calero Telecom Expense Management (TEM) helps users manage fixed-line voice, data and wireless expenses on a single platform. Key features include invoice processing, dispute management, shared service management and business intelligence. In the system, users can track the distribution and use of communication assets, subscriptions and the utilization of cloud and digital services.
Calero TEM automatically allocates expenses to cost centers and shares the cost of communication services with users. Users can identify and resolve billing errors and remove erroneous charges.
The solution helps users process and and pay paper and electronic invoices. Users can compare market contract rates with their usage records to identify and manage cost variances. Support is provided over email and phone.
9 Reviews of Calero TEM
Average User Ratings
Overall
4.78 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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Showing 1-9 of 9 reviews
January 2017
Keith from Centre College
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
I'm a believer!!
I have used ComView in the last three institutions I've worked over the last 15 years. Incredible product and incredible support! ComView has saved us thousand of dollars in staff time and has made internal billing reports quick and easy.
Pros
Easy to use, accurate and reliable
Cons
None that I can think of! Great software.
Response from Comview of Calero
Replied January 2017
Thank you, Keith, for being a loyal customer throughout the years. We glad we're doing the right thing by you, and appreciate your business and great review. We look forward to serving you and your Centre College colleagues now and in the future.
December 2017
Patricia A from John T Mather Memorial Hospital
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Working with Comview has been excellent. My Sales Rep and Customer Service are always there to help.
I am able to track Calling patterns on a Weekly to monthly basis.All the Software that I use here has worked efficiently. We recently got upgraded to a new Buffer which makes reporting work very well
Pros
When using the CDR software it is very User Friendly. I have pulled up numerous types of Reports which really helped our Departments
Response from Comview of Calero
Replied December 2017
Thank you, Patricia, for the great review and for your continued trust in our software and services. It's a pleasure to server Mather and we're always here for you!
January 2017
Breck from Central States Funds
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Information
We use the tool to pull CDR records and it works great. Never had any issues and the support has been great. We found that the query would include names and general reports won't. We asked if the general reports could have that added and they added into the next release.
Pros
It just works.
Cons
Don't rally have one.
Response from Comview of Calero
Replied January 2017
Breck - Thank you for your kind review and for the confidence you and your colleagues at Central States Funds place in our software and team. We appreciate your business.
August 2016
Kelli from Shelter Mutual Insurance
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2016
Excellent Product!
Our company has used this product for several years and will continue to use it for many more. The reporting capabilities are excellent and the support for the product is outstanding.
Pros
Wide variety of reports. Our account rep notifies us immediately if one of our sites goes down so we can take action right away.
Cons
I sometimes have difficulty running queries. (user error) However I contact my account rep and he walks me thru the process so I get the information I need.
Response from Comview of Calero
Replied August 2016
Thank you, Kelli, for being a valued customer and for allowing us to be an extension of your team. We truly appreciate your business and that you took the time to share your thoughts. We look forward to serving Shelter long into the future.
April 2018
Chris from William Chrisman High School
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Great Customer Service and Ease!
Great Company and Great Tools
Pros
The software is extremely user-friendly and we have had no issues with it. I was surprised to see how easy it was to pull up the different reports available. Cost-saving for sure!
Cons
None at all. This is an incredibly strong software. The customer service was friendly and easy to work with.
November 2015
Chris from George Washington University
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2015
Pinnacle - A robust and constantly maturing TEM solution
I am consistently impressed with the Pinnacle Telecom Expense Management tool and its flexibility. Some of the things that make this tool stand out for me is their open and sharing end-user group, their adaptability to changing trends in Technology best practices like ITSM, and the customer support and engagement from knowledgeable support and project management staff.
March 2017
Brian from Brookdale
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2017
Great product and business partner
We have been using Comview for TEM/WEM for several years now and they are a true partner to your business. Comview is not only an essential tool for our business but also responsible for identifying cost-savings for your organization which everyone can benefit from.
January 2017
Durell from New York Presbyterian
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2017
Analyst II
Group/customer support great to work with, the app helps my group and I clean up and save. will work on extending for another year or two
February 2011
Dorit from henry schein
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
February 2011
Senior Purchasing Analyst
recommending this product to others. tried other companies and highly recommend this one insead!
Pros
controls my wireless devices very efficiently and can save the corporation money.
Cons
I can't think of one!