





Online bidding






Supported Operating System(s):
Web browser (OS agnostic)About Silent Auction Pro
Silent Auction Pro is a cloud-based event management solution designed for charitable institutes, clubs and other nonprofit organizations. It provides tools to manage contacts, track donations, bundle auction items and generate auction progress reports and integrated credit card processing.
Silent Auction Pro covers mobile bidding, silent auctions, online bidding and managing live auctions. It allows event managers to organize contact lists including both donors and attendees and it sends invitation emails to attendees. Organizers can notify bidders when they have won items via email and text.
It can project and display a leader board highlighting current auction statuses. Members can manage their profiles, enter bids and track progress for items they...
Online bidding
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2020
Erin from Shelton Elementary PTSA
Company Size: 2-10 employees
Industry: Fund-Raising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2020
A Must for School Fundraising
We are going to start using our SAPro software in our other school fundraisers, not just our auction. It is a great way to organize and keep all of our sponsor and donor information organized. I can also not speak highly enough of the customer support! They are quick to answer calls and get you answers to your questions.
Pros
We've used Silent Auction Pro for at least three events in the last several years as a Mobile Pro client. It is pretty intuitive and keeps our donations well organized, as well as allowing us to communicate effectively with bidders and donors. The ability for anyone to bid online opens our fundraising to the community, not just our school families, helping us raise much more money than we could achieve with paper bidding.
Cons
We would love to see an app in the future, rather that just a mobile site for bidding.
Reasons for Choosing Silent Auction Pro
Mobile bidding was not available with Handbid at the time we purchased; also, SAPro is a good value for the product and service we receive.
October 2019
Robert from Somerset Auxiliary of the Johnstown Symphony Orchestra
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Round 2; Regrouping
I loved the software. We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront. Capped fee% and low fixed cost are benefits. Credit card processing (we used WorldPay) fees are lower (and no monthly fee), making the total cost lower. Software is feature-rich. This can be a double-edged sword as features can add complexity. Help is always available and phone support was awesome. Overall, the features are worth it. Ability to 'stage' or start a new event while keeping a recently finished event active for a bit would be a welcomed improvement.
Pros
Features, Performance and Support were all Excellent.
Cons
Registration and PW requirements for bidding . No import (from spreadsheet) capability. Understandable, but would have been nice. They do offer to import for you at extra cost. They must have had bad experiences... It turned out to be less an issue than I thought. They were very upfront about it and it was not a surprise.
Reasons for Choosing Silent Auction Pro
Cost/payment model. There were some interpersonal issues as well but did not drive the ultimate decision.
Reasons for Switching to Silent Auction Pro
Cost and payment model.
February 2021
Laura from Racine Art Museum
Company Size: 11-50 employees
Industry: Arts and Crafts
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
Awesome Customer Service
Pros
This was our fourth year using Silent Auction Pro. Like so many nonprofits in 2020, we were faced with really two questions: how can we successfully fundraise using mostly social media and how can we put together an event that seemed so foreign at the time, so quickly. While the changes made to the software were helpful and kept us competitive with other organizations, it was Silent Auction's customer service that was the secret sauce. From explaining all the new features to problem-solving, to follow-up reminders, we were able to host a successful fundraising event this year.
Cons
Some things are a little bit clumsy and not as user-friendly as I would like them to be. It would be helpful to be able to change the program colors to be a bit more like our brand. Reports could be more specific or to be able to customize them more.
Reasons for Choosing Silent Auction Pro
We choose Silent auction Pro because we as administrators and most of the constituent base was already familiar with the product. And we could be a quick snapshot of how we were doing based on last year's data.
June 2018
Aaron from DSA
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
3.0
Functionality
2.0
June 2018
Silent Auction Pro - basic auction software
Pros
Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions.
Cons
Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items.
Response from Silent Auction Pro
Replied June 2018
Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv. Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay. Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth.
January 2021
Jo Anne from Women’s Division Chamber of Commerce
Company Size: 51-200 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
WDCC Fashion & Frolic Fundraiser
Excellent - A++++++++++++++++++++++++ Mobile Online Bidding and Custom Email / Text Distribution for marketing SAVED our annual fundraiser which was 100% virtual in 2020.
Pros
Software is user friendly and website easy to navigate. Continue to annually learn and become more familiar with functionality of features since 2013. The websites offers variety of features: previous donation report, contact history, donation inventory and tracking, auction item bundle function, mobile online bidding, email merge, and custom email / texts distribution. Support (Help) staff is very knowledgeable and accommodates at anytime.
Cons
Would like to see individual email / text contacts available for email distribution, besides category labels. Would like to be able to obtain only 2-3 years previous donation history. History older than 3 years not necessary, report too long and cumbersome.
Reasons for Choosing Silent Auction Pro
Variety of features: previous donation report, contact history, donation inventory and tracking, auction item bundle function, mobile online bidding, email merge, and custom email / texts distribution.