TrekkSoft Software

Pros

Trekksoft is easy to use, our trainer is very patient, kind and helpful. It is very useful for our business.

Cons

I don´t know if they have offices in Latin America, sometimes we have to wait for the answer a few hours because of the Schedule between Europe and our continent.

More front end templates with potentially display advertising as idea.

Pros

Simplicity and flexibility. Adaptable to most real world requirements and tour offerings. Well thought out work flows and seemly intuitive.

Cons

Currency and some fees. Not clear on enrollment. Still trying to figure it out. Some processes need to some refinement and occasionally we run into minor software issues.

Pros

Comparing to other tour operator systems the fees charged are competitive, and the support system is friendly

Cons

The back office interface may be a little challenging to understand, some information is hidden and you have to lose some time. Since it's not a system we use daily, we would prefer less fuss, but this is the use we make of it, for other may be easy

Pros

The procedure for the insertion of activities is quite intuitive and easy to use as the setting of prices and dates

Cons

The customization of vouchers and outbound customer documentation is less intuitive and laks of a preview

I find Trekksoft online in 2017 and I decide to join and their team teaches me via Skype how to familiarize with each feature on their software and how to integrate it to my website, that was the great experience with them. Also, I like their community and blog which teach me a lot as a tour operator what to do in order to grow my business online, thank you Trekksoft for this.

Pros

The software is the best and easy integration with full customer support which makes easy for us tour operators to make online payment reliable for our clients

Cons

I like the overall software, they should make the plain affordable so as the tour operator can manage

Treksoft is awesome!

Pros

Easy to make bookings, Easy to find what activities groups are doing when, very easy to make and check the bills

Cons

For a hostel provider it doesn't have an option to link accommodation to a groups activity bookings,

Nothing I haven't already mentioned.

Pros

Trekksoft is great. I can quickly search what I am looking for and do what I need to do. The colour scheme makes it easy to read.

Cons

The basket details page sometimes has too much info in one place and when some articles are updated I still have to update the others manually.

Look elsewhere!

Pros

Better than manual bookings, can see reports for sales, but I don’t have many positive things to say.

Cons

Everything. Many cannot book online and call us directly (or just bail completely) The app is always in delay and not accurate and has limited functionality. Speaking to someone is impossible. The receipts and payment page is not clear and cluttered. They always say...sorry it was a bug when something didn’t work. Nightmare!!

System is simple and direct so easy to use. but hope the process speed get better

Pros

Trekksoft is very easy and direct to use and also very easy to edit the reservations.
One more thing that I like most is sending voucher

Cons

Hope the speed of the system get better.
I always feel that it is bit slow to use. Also, I have sent an email to Customer Service at first about the introduction to use, but it takes a week to receive the answers(two emails) and very unkind answers, so I was frustrated

good service

Pros

customer service was accurate and to the point, using photos and other illustrations to for better understanding

Cons

may take a few hours for first response. they require at least twenty four hours to get back to you.

Pros

Price, Functionality, layout and amazing support. We are opening a new company and certainly We will do it again with them.

Cons

The few website page options for standard package and the high taxes charged for bookings by the website.

Pros

Ease of use (for the tour operator), Ease of booking activities (for the customer), Stress-free financial logistics.

Cons

Could have some more templates in the website builder. Good thing is that the software keeps on improving.

This software helps my business in e commerce
The challenges I faced using the product was the constant updates. But just for a short time.

Pros

Easy of Use
Safe software for credit cards payments
Good Functionality
Constant updates
Great Customer Support

Cons

When there are updates it takes me time to update my self
I considere the training is very short

I think their is a lot of improvement in the area of Market Information. I like the Business Intelligence and the Customers Insights as an idea, but I believe this area could provide with much more usable information.

Pros

It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome.

Cons

I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others.

We chose TrekkSoft as the booking platform to sell these unique experiences due to the integration capability. Where once tours were dividedsold individually by each National Park on different systems, primarily to a local audience, now we are testing how we can look at bookings and the business as a whole. We can also connect with marketplaces, booking agents and tourism organisations to expand our audiences.

Pros

The product is fairly intuitive, and once its set up its really easy to use.
It integrates well into our own websites.
The customer support we've received from Vanessa, Pieter and the team has been excellent. They've been very responsive and explain things very clearly and simply. They've taken suggestions on board for future development.

Cons

It does require a lot of set up time and the integration process is not simply one-click, but requires many different relationships with different OTAs and distributors. This says more about the fragmented tourism marketplace than Trekksofts system, but I wouldn't underestimate the time required to set-up the system in order to save time in the long-run.

We had a lot of options. We chose Trekksoft for a few main reasons- value, functions, but mainly quick responsiveness to inquiries and customer service

Pros

Functions. - no need for back end merch accounts. Value. Low cost per trans aptions. Responsive client service.

Cons

Wish it had a bit more dynamic web building functionality. Would like to be able to change the skin of the app to make it out brand.

This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no?

Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along.

So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box!

Pros

I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.

Cons

Sorry, can't think of anything to complain about. This platform is just amazing and dynamic!

I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.

Overall it looks like a nice product, but the support is really horrible takes a lot of time and the answers are really from somebody from India... not ye not no but Maybe. Very bad and hardly have any knowledge about the product
Sorry but it is not good for the price they charge

Ruud

Pros

The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY

Cons

A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long

Pros

very good level of customization of the booking management
friendly gateway payment, specially for South America
awesome app when you are "into the process"

Cons

prices too high, lack of options for everyone's needs
terrible customer service, just one month to get an answer
false expectations, they do not keep their promises

Pros

It's supposed to be taylored-made for tourism, although it's far behind the real situation, often we find ourselves adapting to the system...

Cons

Horrible CRM - Takes weeks

For simple things, such a banal thing like: 'know who is or not in today's tour' - it's an added feature --> Scammers..

Expensive and worse than similar products on the marke such as Xola cheaper and better