Xola Software


 

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.

Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.

 

Xola - Booking management
 
  • Xola - Booking management
    Booking management
  • Xola - Login page
    Login page
  • Xola - Online booking interface
    Online booking interface
  • Xola - Scheduling
    Scheduling
  • Xola - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

423 Reviews of Xola

Showing 1-20 of 423

 

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Daniel from Red Door Escape Room
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great product and service that is continually evolving.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Xola's support is great. What is most impressive is the company's dedication to listen and strive to improve their product and service.

Cons

There is a bit of a learning curve on the back end.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2018

October 2018

 

Thank you for acknowledging our strive here at Xola to listen and improve. We believe our customers are what helps us grow! We are dedicated to listening to our customers and working to make our software what it needs to be to make your business grow! We know there is a bit of a learning curve with any new software, but we hope our 24/7 Support Staff, helps ease this a little. Please feel free to reach out anytime with questions or feedback! -Jessica

 

John from Salk Institute
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Xola provides us an easy to use booking platform for our architecture tours.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is incredibly easy to use form back end admins and our front desk. There are several helpful reports and embeds easily into our existing web platform.

Cons

We would like more customizability of specific reports. However, we can easily organize the report output in Excel to suit our needs.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the review! We are glad to see you find Xola easy to use! I am going to reach out to you soon about some new feature we have around reporting, I think may help you. Look forward to speaking with you soon. -Jessica

 

Kristi from Wine Cellar Innovations
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Flexible and Different Pricing Models Available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've yet to find the perfect booking system but we did take a pass on Xola after the free trial. When we initially looked at it, the model of charging clients a service fee for the booking was extremely off putting. At this point, they have different models to work with which include a flat monthly fee which is much more palatable. If we ever get upset at our current booking system, we would probably move to Xola next.

Pros

- Flexible & easy to use
- Intuitive
- Mobile aps & desktop availability
- Very nice interface

Cons

Not really any helpful resources to get your problem solved. You can solve it over chat but that can be annoying at times.

You can't integrate with MailChimp or TripAdvisor Review express.

Requests don't seem to get applied very quickly.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the feedback! Also, thanks for giving us a try and we are sorry to see you did not choose Xola. However, I would like to have someone reach out to you and speak more about what we could do better in order to gain your trust and business. Someone from our team looks forward to speaking with you soon! -Jessica

 

Kelle from Southern Escape Room
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Glad we switched

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service. Love the chat feature, anytime we need it.

Pros

Ease of booking
Had functions that are very convenient

Cons

Gift certificates are a little challenging if customers don’t have all their information.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thanks for the review! We are happy to hear you are enjoying Xola!

 

Alex from Denali Park Adventures
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This software is very easy to use, even for someone who is not very technologically savvy!

Cons

Does not auto update new reservation request into the purchase tab, have to refresh in order to see new request.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the review! We love seeing our customers enjoying Xola and the ease of use!

 


September 2018

September 2018

Great Software for Our Bookings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- The User Interface is clean and simple for our customers.
- Customer Service is always available and has remedied any issues quickly.

Cons

Reports could use some work and offer more options.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the feedback! We launched our custom reporting feature that I hope has helped give you the options you would like. If you need more information please chat into support anytime and we would be happy to walk you through this! -Jessica

 

Kristine from Port City Escape
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

they are very good at customer service

Pros

Customer service is the best.
Easy to use
always making it better.

Cons

Cost should be lower. I don't want to pass cost on to customers so I bite it.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you so much for the brag on our customer service! We think they are amazing and glad you do too!

 

Ally from Outdoor activity company
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

When it works it is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I like xola, but when it doesn't work it really hurts.

Pros

Xola is a versatile system for many different types of recreational businesses-- we use it for many different activities and products. It is helpful to keep our schedule in order!

Cons

Maintenance is done at inappropriate times. There have been at least four occasions (on days that I have worked) that the service was completely unavailable when we are trying to sell tours and check guests in (keep in mind this is our busy season). It is a very important part of our business and it really hurts when the software is unavailable.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the candid feedback! We are sorry to hear that our maintenance is not done at great times for your business. I will get feedback passed on to our Customer Success Manager. I am happy to see that Xola is helpful to your business and scheduling! - Jessica

 

Val from Fort Lauderdale Air Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best Tour and Activity App is Xola

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xola keeps all of our reservations in one place, allows us to manage multiple and varied Tours and manages payment too. We love Xola.

Pros

Easy to use and full of features, if you are a Tour and Activities provider, you should have Xola.

Cons

I prefer emails to not have Xola anywhere when sending to Clients.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the review! We love that you like Xola and the ease of use! We hope that we continue to grow and give you the tools to grow your business.

 

Liz from OTB Charters
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

great small fishing charter tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The interface fits neatly into our own website, and has allowed us to easily track repeat customers, seamlessly receive payments and send refunds. I'd absolutely recommend it!

Pros

Pros:
- great visuals on booking calendar
- ease of use for customers in booking and making deposits
- live chat customer service folks - I used this feature several times with awesome results!

Cons

Cons:
- maybe the gap was in my own knowledge, but I'd like the option for the program to block out availability on activities B,C,D when a client makes a booking on activity A - with only one guide, we only do one thing at a time, and I found this process to be very manual (ie. going into every timeslot of the day and reducing availability to 0)
- minimal functionality of the mobile app to manage bookings on the go/look at the calendar with ease

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the review! Glad to see you are enjoying Xola and our features. As to regards about the closing out one thing if another is booked, I believe the inventory feature we have will help with this. I will be reaching out soon with more information for you and to help get this set up. Look forward to speaking with you soon. - Jessica

 

Rocky from Exodus Escape Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Representatives made the onboarding process super easy! They transferred all of my customers, promos, bookings etc.

Cons

They don't have some vital features that others do such as: making a private link to a reserved a time slot for team members to book individually, they don't give you all of the stats on the abandoned bookings, no promo ability for customers booking over a certain number.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the feedback! I am going to submit a feature request for the features you would like to see. Please keep giving Xola this feedback, it helps us grow and become better for you!

 

Rebecca from Tree Top Adventures on Lake Hickory
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Tree Top Adventures on Lake Hickory loves using Xola for our Ticketing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good software to work with! We will continue to use this for our next season!

Pros

The software has been easy to learn, especially with the Support team! The report functions are easy to use, as well as the new display capabilities for viewing the upcoming schedules.

Cons

Would like to have the option allowed to the customer to make a second payment online after they have completed the initial booking, perhaps by adding the 'make payment' option to the 'maintain this booking' link on the confirmation email.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the review! We are happy to hear you are enjoying our new dashboard and the ease of our software!

 

kris from Port City Escape
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Escape Room using Xola

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its pretty for customers
customer service is top notch. Like top notch.

Cons

Passing fees to customers OR high price tag.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Xola really appreciates the review! We believe our customer service is amazing and we are happy to see that you do to!

 

Johnny from Black Hills Party Pedaler
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good booking software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service has been very helpful with streamlining our business.

Cons

Would like more options to sell merchandise at the end of checkout.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the review! We appreciate the feedback, and I am going to submit your option for selling merchandise to our team as a feature request. Here at Xola we want to listen to our customers and give them the best software possible for their business! -Jessica

 

Ken from Photography Workshops of Utah
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Love Xola

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling and reminders are fantastic. Overall Xola is great ! weekly payments are great, scheduling and ability to offer unlimited workshops

Pros

Ease of customer use- they rarely have an issue. Always works, works with my outlook calendar

Cons

A couple things : its confusing to cancel and then reschedule a client from my side. Changing the "book now" box to a custom box that matches my web page better and finally - limited wordpress use.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you so much for the review! Here at Xola we love seeing that you and your customers find Xola to be easy to use! I would like to reach out and get some more details on Book now buttons and Wordpress issues you are having. I think we can get these resolved for you. Look forward to speaking with you soon! -Jessica

 

jaci from dvorak expeditions inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Outfitter review after 2 years use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had a system with Adventure Office that met our needs but it was much slower. We also had better access to our client base for marketing direct from AO. Xola has a lot of things that need improving.

Pros

It is an easy booking process / support is great /

Cons

The reporting system is inadequate and leaves much work to be done at the end of the season when we must pay our agencies! Biggest downfall and maybe a good reason to change as it's only in development and we can't wait any longer.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the candid review! I would love to hear more about how you would like to see reporting and what would be most useful for you. I will be reaching out soon to hear your ideas! -Jessica

 


September 2018

September 2018

Easy solution for the not so tech savvy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far it seems to fit the bill.

Pros

Customizable and easy to use interface that anyone on the team can use.

Cons

More integration with Facebook Pixel, etc. would great.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you so much for the review! We appreciate the time you took to give us this feedback!

 

Dalton from Putney Student Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Xola for Cyclepub

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I really enjoyed the user-friendliness with Google calendars and it’s ability to adapt to the schedule. Notifications sent to Gmail and notifications 30 minutes before tour really helped keep my schedule locked down and fulfill my daily duties.

Cons

I do not like having to forward my responses to the tour office separately. Should be a bit more fluid with response being sent directly to your office and not forwarded.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thanks for the review! Glad to see that you think Xola is user-friendly and that we fulfill your daily duties. I would like to reach out and get more information on the communication issues you are having. Look forward to speaking with you soon. -Jessica

 

Bill from Dig Paddlesports
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Solid booking system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes inventory management much easier, makes it easy for customers to quickly adjust their plans based on our gear availability.

Pros

Seems to be really dialed in to rentals and inventory management. There is a lot of information to juggle, and Xola has done a fairly good job of organizing the interface accordingly. Anyone on our team can operate the dashboard.

Cons

No POS integration means I'm running two sets of transactions in our retail shop. Would love to have a POS and Rental/Reservation system that was unified.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the feedback! Our Team did a great job on creating the feature for inventory and we are glad you see it too! I am going to submit your request for a POS system within Xola to the team. Please keep the feedback coming, this is what helps Xola grow. -Jessica

 


September 2018

September 2018

Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The online chat feature is amazing. Help is always at my disposal. I was making some changes to our listings on xola and encountered several questions. Each time I reached out for help via the online chat tool, I always got my answer. I even got a call to verify that things were working the way I wanted. First rate!

Cons

Nothing comes to mind at this time. We have been very happy with the platform.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: September 2018

September 2018

 

Thank you for the review! We are glad to see you love our support team as much we do!