CIS Utility Billing vs MuniBilling

CIS Utility Billing has 155 reviews and a rating of 4.58 / 5 vs MuniBilling which has 53 reviews and a rating of 4.7 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (155)

4.70 / 5 (53)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

5.0 / 5

4.5 / 5

Last Review Written

April 15, 2018

February 21, 2021

Pros/Cons

  • Pros

  • Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

  • The software is easy to use; the company is excellent in its implementation; tech support is great - the response time is excellent; and there is not enough this company can do for it's patrons.

  • Cons

  • Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

  • Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

  • Pros

  • The Customer Service Experience was excellent.

  • Very user friendly Timely and very helpful technical support

  • Cons

  • Integration was a slow and technical process, but that is to be expected. Everything was worked out swiftly that caused little to no issues in the long wrong. Really don't have any negative aspects.

  • this doesn't applied to me, as of today I have no negative/cons things to say about this software

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos