CIS Utility Billing vs Rural Billing

CIS Utility Billing has 155 reviews and a rating of 4.58 / 5 vs Rural Billing which has 45 reviews and a rating of 4.89 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (155)

4.89 / 5 (45)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

5.0 / 5

5.0 / 5

Last Review Written

April 15, 2018

December 30, 2020

Pros/Cons

  • Pros

  • Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

  • The software is easy to use; the company is excellent in its implementation; tech support is great - the response time is excellent; and there is not enough this company can do for it's patrons.

  • Cons

  • Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

  • Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

  • Pros

  • The software is very easy to understand and use.

  • I like the ease of use the most. It is easy to use, and input any data as well as printing off anything I need.

  • Cons

  • The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.

  • I don't like that you cannot look up work orders for each specific account. You have to go through every work order you created to find it

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos