About MuniBilling


MuniBilling is a utility billing solution for governments and private utility providers. It offers features such as a customer portal, online payments and meter integration. The solution allows users to give access to customers, so they can check their monthly usage and account history.

In the system, users can distribute documents, receive customer service requests and take payments from customers through a web portal. Users can also create and track service orders and keep records of conversations with customers. Customers can also set up monthly automatic payments.

MuniBilling allows users to set up workflows for the most frequently performed tasks. It has a built-in ratio utility billing system (R.U.B.S). Users can create and track pay plans for customers with outstanding balances and can generate late fees for delayed payments based on pre-set parameters.

MuniBilling integrates with accounting solutions, meter reading modules and geographic information system applications. Pricing is per month with a one-time setup fee. Support is offered via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of MuniBilling

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(14)

4 stars

(3)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-19 of 19 reviews

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February 2019

Pauline from The Thoroughbred Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Stall billing

We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.

Pros

We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously.

Cons

Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.

February 2018

Larry from PBE Water Supply

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

February 2018

On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

Pros

I left an outstanding review of this product in 2013 after having used it for 1 year, however.
The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate.
Integration with the online payment processor which MuniBilling requires us to use is trouble free, however.
For the most part, the system works without a need for customer support, however

Cons

Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.

February 2019

Brent from VUS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Excellent solution for Multi-Family Property utility billing!

This is a highly capable utility billing product with great functionality, ease of use and strong customer support. We came onboard with MuniBilling in 2018 and it's been a smooth transition every step of the way, thanks to their outstanding staff and customer support.

Pros

This cloud-based product is very user-friendly and works exceptionally well for us to bill utilities across numerous apartment communities. We reviewed a number of different products before we selected MuniBilling and are certain that we made the right choice. It's capable of handling a variety of complex rate structures and all of the unique aspects associated with billing Multi-Family properties. In addition, their customer support team has been fantastic and there for us every step of the way!

Cons

As with all 'off the shelf' products, there are some limitations on customization and configuration. With that being said, we haven't encountered anything that we haven't been able to work around.

May 2019

Christine from Village of Joy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

MuniBilling

It is helping with State and Federal reporting. It has also helped with information gathering for grants/loans for governmental funding.

Pros

Customer Service is almost always available and comforting when I think I have made bad mistakes, they help me everytime to fix it and make me feel better about it.

Cons

That it catches me when I am wrong! But, then it usually shows me how to do corrections or customer service does.

May 2019

Heather from Village of Perrysville

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

WONDERFUL!

Fantastic customer support. Was able to talk me threw the entire process I needed. ALWAYS willing to help!

Pros

Very simple to use!! Totally new user and I have found this system fantastically easy

Cons

Have not found anything I don't like about this software!.

March 2019

Stephen from LSU System

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Does the job

We can stay on top of all the meters we have on campus and the easily modifiable route reports are top notch. Munibilling was able to implement new strategies in metering.

Pros

Reporting structure is very good and is always improving.

Cons

I don't use the accounting features or accounts receivable module so I can't comment on that. It did take some time to get everything setup as this university has some very odd situations.

April 2019

Dara from Harris County MUD 50

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Dara Eng

Spectacular!

Pros

User friendly and great customer support.

Cons

Wish there was an advance search. Instead, I'd have to search through reports, export and minimize to locate what I'm searching for.

March 2019

jennifer from Utility Strategies Consulting Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2019

Small Utility Business Loves It

Overall, we're very happy with the ease of the system, how quickly we're able to enter our utility reads/bills and payments into the system. We're 1 entity with three unique utility entities under it. And having all of those in 1 software program has been a game changer.

Pros

We are a small utility company handling the utilizes for a local Indian Tribe. We love the flexibility and ability to use the system from any location and how the tribes members can access their accounts and look at their monthly usage.

Cons

Our business is complex, so it isn't anything about the software that is a con, just a con in trying to fit our unique situations into 1 system. Overall, though there aren't any cons that would cause us to regret using the software.

May 2019

Marsha from Village of Beaver

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

wonderful

the program was fairly new when I took over, I have had no problems with it. The support staff has been wonderful to work with

Pros

very user friendly, support staff is wonderful

Cons

I think the pricing is on the higher side, but the usability makes it worth it

June 2019

Janice from City of Hammond

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

MuniBilling Review

Pros

Easy to use, easy to find information. Simplified our process immensely!!

Cons

Reports are sometimes challenging to figure out which report for the information I'm looking.

June 2019

Tim from Isabella County - Drain Office

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2019

MuniBilling Review

Pros

The program is self contain, if I have any questions, I'm able to contact MuniBilling. Has multiple reports/functions. I just need to learn which report is for what.

Cons

I do not use the program enough to stay familiar with it, every 3-4 weeks. Can't always follow a "balance sheet" when doing a billing from one billing to the next billing (Quarterly billings).

December 2014

Molly from City of Ensign

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2014

Best Online Utility Billing Software Out There!!!!

My Municipality has used this software for the past few years and I have yet to see one con in the ease of use, customer service, or overall quality of the system. Online billing software allows a company the ability to store and easily access customer information, billing, and payments with ease from any location and the security of backing up everything online thereby eliminates the need for an additional an backup system. The Customer support is amazingly quick and efficient. The staff is extremely knowledgeable and willing to help guide you through any obstacles you encounter even years down the road. I would never recommend another billing software to anyone! Munibilling is an overall EXCELLENT system!

October 2013

Larry from PBE Water Supply

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2013

MuniBilling keeps getting better and better

Whe had been looking for a billing solution for our small water utility for quite some time. We definitely found what we were looking for in MuniBilling. The system has everything and more than we thought possible. I have never had the good fortune to deal with a customer service team such as this one. We can literally make a suggestion ar ask for an upgrade and it will undoubtedly be ready to use within a matter of days. These guys are absolutely great. No way could we have been fortunate enough to run into a business such as MuniBilling, with everything we wanted in a billing solution, plus a whole lot more, and all at an unbelievably low price.

March 2015

Linda from Town of Lakewood Village

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

March 2015

Lakewood Village

We switched to MuniBilling after the software we were using no longer fit our needs. The transfer of customer account data was handled by the MuniBilling team with meticulous attention to detail. The technical support provided is outstanding. We are a small municipality but they are never too busy to spend whatever amount of time it takes to help us resolve an issue or walk us through the steps to accomplish a task. Our customers are now enjoying the benefits of a superior utility billing software.

December 2014

Jamie from City of Caseville

Review Source: Capterra


Ease-of-use

5.0

Customer support

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