QuikWater Software

I think I will learn to love QuikWater.

Pros

The Support Staff! Our customer support rep was terrific. She is very familiar with the capabilites of the software.

Cons

The software is not very intuitive. It is difficult to remember all the steps to just run a report.

The software is a powerful one has taken care of all necessary aspects of managing water bills and has great reports

Pros

It looks like a very detailed system. There are several functions that have been included into the system

Cons

Is there a manual ready? i have been checking on an online manul. Please give a link on where somebody can find a link to the quick water lite and quick water rural?

Making my billing job so much easier, and that it is easy to use! You can work remotely.

Pros

The billing and payment portion is easy to use. You can email your bills! The membership billing portion!

Cons

It needs a meter number look up! My updates are not working at the moment! In a couple of my systems it won't print bills for a couple of customers.

We converted from an "excel" based accounting to QuickWater. The time savings and accuracy was noticeable immediately.

Pros

The system allows the fewest number of key strokes to enter information into the data base. Using the "tab" key to move directly to the next field makes data entry fast. The reports are well designed including the invoice. I have modified the invoice to include some information specific items.

Cons

I still have more to learn about the Rural system, but so far my experience has been favorable. We will be installing radio-read meters soon. I may need help with the new interface.

much easier to understand get reports and easier to fix a mistake

Pros

how fast customer support gets back with you its much easier to understand then the last program we had quick water lets you fix mistakes you make its much easier to get through pulling up names. billing goes out much easier printing works much faster. if you get stuck just call customer support they get on with you help walk you through anything you need help with. they never make you wait a day or a week. they are always happy and kind on the phone.

Cons

i wished this program automatically added the late charges like our old program did. I wished at times it was set up a little different when adding payments and i wish the bank deposit slip i take to the bank was a little bigger to read but over all this program quick water is a wonderful program

We found the program to be intimidating at first. We had some problems because of our old software. she has been working with Quikwater for so long that it is hard for her to come down to a beginners level for teaching . Once she came down to our level, she was great! THANK YOU TO THE WHOLE TEAM

Pros

It has alot more to offer than our old software , we just have to learn

Cons

The work orders. They dont have the details on them that the field guys want.

We are a very small village using spreadsheets, formulas and mail merge when our auditor suggested we use a software program. I searched the internet and found QuikWater. After the demo, phone call and email we are using QuikWater and love it!!! The staff-Sales, Tech and Support (training) are knowledgeable and very helpful working thru the setup and training. The reports, ease of finding information and working with the program has been exactly what we were looking for. Thank you!

Pros

the ease of inputting information and reports

Cons

The pages to input info are small

Advice to Others

can't think of anything

Quikwater offered me the exact product I needed for a small water company. Immediately the support staff there made me feel like family! The instructions are so easy to follow, but any questions you have, they are right there for you and so happy to help! I love love love

Pros

SIMPLICITY (THE MANUAL IS WRITTEN SO WELL) COST (THIS COMES OUT OF MY POCKET). SUPPORT STAFF (ALWAYS SO FRIENDLY AND EAGER TO HELP) AFTER INITIAL SETUP, I WAS BILLING FIRST TIME AROUND!

Cons

I HAVE NONE!

Advice to Others

THERE IS NO REASON TO BE APPREHENSIVE ABOUT THIS PROGRAM. THIS IS BY FAR THE EASIEST AND MOST COST EFFECTIVE! YOU WILL EXPERIENCE ONLY JOY AND HAPPINESS, AS THIS IS DONE SO QUICKLY AND EASILY, YOU'LL WONDER HOW YOU EVER DID WITHOUT IT!

I had a very good experience . The customer support and training was great. They took the time to walk me through each step of the process. I would recommend this product and the support.

Pros

Ease of use.

I was placed in the job I currently have without the benefit of training from the former clerk. The support I've had from the staff at Quickwater has been invaluable to me. without them I would have been at a total loss. I still depend on them a great deal. They have always been informative, courteous, and professional beyond what any normal staff would be. Without naming names I do want to say the women (and one man) I've learned from and have treated me with patience and kindness along with helping me learn this system. They should all be lauded and commended for a wonderful attitude and terrific work ethic. I could continue to sing their praises, as they all well deserve it. I thank each and everyone of them that have brought me through the rough times I've experienced trying to learn. Great job everyone!!!!!

Pros

Once learned it's fairly easy to use. I'm still in the learning curve but am getting much more comfortable.............and fortunately not having to make as many phone calls as before due to the excellent staff that works with me.

Cons

While I have no problems with the software, I do wish the user's manual was a little less "techno" for those of us that are rather techno-illiterate.

Advice to Others

It's rather hard to recommend this product to others as it's a very specialized thing and only water companies would probably be interested. I would however recommend it if someone did happen to ask.

My company has been using Quick Water for over 10 years. I really appreciate that it has great customer support. We are able to reach an associate personally on a daily basis. We looked at other company's and the prices were much more expensive, which makes it cost prohibitive for small water systems. Their program is simple enough for people like me, who are not computer experts, to navigate! I am a very satisfied customer!

Pros

Ease of use

Cons

I really do not have any issues

Advice to Others

It is simple enough for a novice to use

I have been using QuikWater Ultra-Lite for 2 years and have had a terrific experience. The product is very reasonably priced and I have had no problems. It performs exactly as expected. In two years I've called support less than 5 times and my calls have always been answered promptly, cheerfully and very helpfully. The problem has always been because of my error and the customer support staff at QuikWater has always been able to answer my questions and fix my problem easily, quickly and pleasantly. I send around 400 utility bills a month and would highly recommend this product.

I found this program via the internet, right from the very first the staff were very friendly and helpful. This program has worked wonderfully for White Cloud Sherman Utilities. They had to adapt some of the program to meet our needs and they made the transition from our old billing system to QuikWater very smooth. The staff is always on top of anything I need and very personable. I can't say enough how nice it is to have such great support when changing to a new billing system. I would highly recommend the QuikWater program.

I have been very pleased with this software. It is very user friendly and if you do encounter a problem the tech support is wonderful. I recommend everyone I know with other utilities look at this software if they don't currently use it.

We are a small water association with a little over 50 customers. We needed to convert from hand written billing to a computerized billing system. I was reluctant because of my abilities with computer technology. With QuikWater, I have been given all the help I have needed. The personnel are prompt in responding to questions, very clear in explaining the program, and always pleasant to work with over the phone. We have used this software for over a year now and it does everything our small system needs and more.

pros: perfect for smaller water systems that just simply want to do monthly billing and on a tight budget, very easy, accountant likes the monthly reports I bring him, price was very good compared to others, support is very good and quick response especially how they can actually connect with your computer and see exactly what your asking about.

cons: the only thing I wish there was a little more room for bill notes

overall: I was worried at first because I couldn't believe the price difference compared to all the other programs I was told about and this is our first program and I would have to say we lucked up on our first try.

This is actually the second time I have purchased a Quickwater program. The first was for a 1200 customer private rural water company in N/E Arizona. The program made our billing so much easier that TAK was the first place I went for the billing system I will need in Roatan, Honduras. Diana has been amazingly helpful. Don't waste your time on others. Call TAK!

Pros

The best User Friendly program.
The best technical help.
The fastest response to inquires.
The fastest shipping of product.
They helped us with other issues on our computer.
Seriously, we reviewed numerous programs. TAK is the most professional, yet personal care company.

Cons

I wasted so much time reviewing so many other programs.

I would diffently buy this again.

Pros

Very easy to use. Helpful staff when i call with questions.

Cons

I wish it would show how the bill was calcuated on the postcard.

I would reconnend this product to anyone interested in simplifying thier water billing process and tracking process.

Pros

Very easy to learn and use. Not labor intensive at all.

Cons

None at this time

I would recomend this product for any one doing water billing. It is easy to use and reports are generated fairly simple.

Pros

I like Quick water because it is easy to use. I do water billing for about 6 associations at the momtent. We are hoping to do billing for 12 associations by 7/2011.

Cons

None at this moment