AWESOME SOFTWARE

I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!!

Pros

Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!!

Cons

The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359

Rural Billing is by far the most user friendly software we have seen when comparing to others.

All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

Pros

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

Cons

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.

I have had a good experience with the software.

Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing.

Municipal Government Water Billing Software and Support Review

Rural Billing has been a great tool for us regarding our water billing. We are a small town with about 600 water customers. We are a staff of two. Town Clerk & Deputy Clerk. With Rural Billing and our radio transponder meters programs we have our billing process down to a one day operation. Posting payments, adjusting accounts, etc. Is very easy. The Redline Data Support Group have been awesome to work with. Haven't had a problem yet they couldn't solve.

Pros

The software is very easy to use and most of it is self explanatory or has help drop downs to explain things.

Cons

I can't really come up with anything that I dislike.

Very user friendly.

It helps me manage my water utility with billing, reports, usage, etc.

Pros

When I started in my position as city clerk, the program was already in place. I had nobody to train me so I virtually self taught myself. It is very easy to use. The customer service is very good. They respond right away and solve any issues that you may have.

Cons

When you post a payment that is more than the balance due it has a pop up that asks you if you are sure, but really it's a good thing because it prevents errors.