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Supported Operating System(s):
Windows 10About Rural Billing
Rural Billing is a utility billing solution for small utility companies in rural areas. The solution allows users to create customer profiles and set up tariff plans. Users can create multiple rate plans based on a combination of services offered, and they can change plans when required.
Rural Billing interfaces with major meter vendors like Sensus, Neptune, Mueller, Master Meter and more. Key features like electronic billing and online payments are offered. The solution allows users to add as many customers as needed. It is compatible with many meter-reading programs.
Pricing is based on the number of customers serviced. Support is offered via email and phone.
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Supported Operating System(s):
Windows 10Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
June 2016
Sandra from Millerville Water Authority
Company Size: 2-10 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2016
AWESOME SOFTWARE
I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!!
Pros
Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!!
Cons
The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359
December 2020
Monica from Village of Greenview
Company Size: 2-10 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Great Product
This is a fantastic program for our small community's water billing program.
Pros
I like the ease of use of this program. I got thrown into the program with no training or assistance, and it was very easy to at least get started.
Cons
I don't like that you cannot look up work orders for each specific account. You have to go through every work order you created to find it
Response from Redline Data Systems
Replied December 2020
Thanks for your review, Monica! As per our phone conversation, you can search for workorders, on the workorder screen, by account number, name, address or workorder number. As you suggested, we will look at adding a feature that would allow you to see the workorders for the account currently being viewed on the accounts screen. Thanks for your feature suggestion.
January 2016
Stephen from PWSD #4 Bates County
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
January 2016
I have had a good experience with the software.
Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing.
Response from Redline Data Systems
Replied February 2017
Thank you for your review! Meters and their associated readings may not be changed if the information has been sent into the field to be read via handheld/AMR. This ensures the information remains consistent between the main system and handheld/AMR. Once the readings have been pulled into the main system, or the reading assignment cancelled, the information can be modified as desired.
July 2017
C. Darren from Englewood-Hulls Water System, Inc.
Company Size: 2-10 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2017
Rural Billing is by far the most user friendly software we have seen when comparing to others.
All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.
Pros
It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.
Cons
The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.
May 2019
Alisa from Town of Stokesdale
Company Size: 2-10 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Municipal Government Water Billing Software and Support Review
Rural Billing has been a great tool for us regarding our water billing. We are a small town with about 600 water customers. We are a staff of two. Town Clerk & Deputy Clerk. With Rural Billing and our radio transponder meters programs we have our billing process down to a one day operation. Posting payments, adjusting accounts, etc. Is very easy. The Redline Data Support Group have been awesome to work with. Haven't had a problem yet they couldn't solve.
Pros
The software is very easy to use and most of it is self explanatory or has help drop downs to explain things.
Cons
I can't really come up with anything that I dislike.