Rural Billing Software

Pros

It's user friendly, quick response when having issues

Cons

Still haven't got addresses to flood into our software for AMR reader.

ONLINE SUPPORT IS VERY GOOD AND ALSO ALL THE UPDATES.

Pros

I LIKE THE EASE OF USING THIS SOFTWARE. IT IS VERY EASY TO USE AND I LIKE NOT THAT THE CUSTOMERS HAVE THE OPTION OF PAYING ONLINE.

Cons

I DO NOT HAVE A PROBLEM WITH THIS SOFTWARE AT ALL. THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. I AM VERY SATISFIED.

It helps me manage my water utility with billing, reports, usage, etc.

Pros

When I started in my position as city clerk, the program was already in place. I had nobody to train me so I virtually self taught myself. It is very easy to use. The customer service is very good. They respond right away and solve any issues that you may have.

Cons

When you post a payment that is more than the balance due it has a pop up that asks you if you are sure, but really it's a good thing because it prevents errors.

Pros

I like the ease of use the most. It is easy to use, and input any data as well as printing off anything I need.

The ability to up grade and to modernize to adapt to our changing needs.

Pros

The software has continued to upgrade and evolve to be compatible with more meter reading programs, The technical support service I received went above and beyond the call of duty.

Cons

It took a little bit of time to find out we do not require a bridge for the programs to communicate.

All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

Pros

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

Cons

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.

This software is perfect for small water systems and very affordable. We have about 40-meter connections and use an automatic meter reading system. This software works great for us. Tech support is fast and easy. I would recommend it to any small water system

Our very small town has been using the system for almost 3 years. I love the ease of use and the reasonal cost. It has many other functions that are helpful, too. I love the way it's put together. I have used other systems and they were so cumbersome and complicated, it drove me crazy. For our situation, this one gets the job done. I highly recommend it.

Pros

Ease of use. Nice looking system. Gets the job done.

Rural Billing is an excellent software program. It is easy to learn and easy to use. It's features are very useful. Customer support is always available and any questions are answered in a timely manner.

Pros

The software is very easy to understand and use.

Advice to Others

I highly recommend the use of this software. The ease of use and functionality of this software combined with the dependable customer support team is outstanding. We have been a customer for 2+ years and have always had a great experience with Rural Billing.

I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!!

Pros

Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!!

Cons

The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359

Advice to Others

I would love to be able to print more on the front side of the bill where we could fit more characters.

Rural Billing software is an easy program to utilize for small municipalities. The support for technical assistance is beyond anything I have ever experienced. quick turnaround and friendly help!!

I had a few problems at first understanding how to fix problems but a quick call and customer service had me on track! This software has made my job so much easier. The tech dept is amazing! Every time I run into a problem, a quick email and I know I will get a quick response and help in no time.

Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing.

I"ve been using Redline billing for years its very easy lay out. The billing gives accuracy on amount to bill customers. If I ever have problems or questions, Redline is always great to help.

The software has been extremely user friendly. When I cannot figure something out, support has been very helpful and timely with all of my requests. I could not be more happy with my decision of choosing Rural Billing.

I would refer this software to anyone. The customer support is fantastic. I have made suggestions for software changes and this change was included in one of the updates. I have worked for many years for a large municipal utility with their billing system and the customer support for their software should take lessons from Redline Data Systems. Keep up the great work. It sure makes my job easier. Thanks

Love the ease of the software, one click for where/what you want to perform. I had very little training, with the previous person, had lots of questions when I was on my own. The support staff walked me through every step. The staff returned emails/phone calls within a very short period of time with a thorough explanation. If you make a suggestion on something you would like to be able to perform or have the package do, they are working on a solution at their earliest convenience. Reports are very easy to analysis and modify. Great package, support, would highly recommend!!!

At first it was difficult to find the history of an account (activity), but once I took the time to review all of it; in time it has become a bit easier~ Works great

There is nothing bad I can say, I love this billing program and they kept everything up to date. The customer service is outstanding, I can not express enough how great they are.

Very good customer service and support.