Hostaway Software

4.33 / 5 (40)

About Hostaway


Hostaway is a cloud-based vacation rental solution that helps property managers advertise on various channels, manage bookings and process payments. It can also be accessed via native mobile apps available for Android and iOS devices.

Hostaway offers a workflow automation feature that enables managers to send automated emails to guests. They can also create events, assign tasks and track their progress on a regular basis. The solution lets managers add new users and control their access to the portal. It also features property rate management, which allows users to update rates on various listing platforms.

Hostaway’s reporting feature lets users create and export reservations, cancellations and financial reports. Property owners can also develop growth strategies for their properties based on business performance reports generated by the solution.

Hostaway offers APIs that allow users to create or integrate tools for managing rates, calendar availability, reservations, amenities and listings. Support is available via email.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

40 Reviews of Hostaway

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

4 stars

(13)

3 stars

(3)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 40 reviews

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May 2019

landon from wvh

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Hardest working team in the vacation rental software industry!

Pros

Hostaway comes highly recommended from us as the clear cut best value for the money vacation rental software. For a relatively low per listing monthly fee everything is included. Perhaps the best part of Hostaway is their clear interest in improving their software. They continue to make improvements and make it easier to use and more functional for vacation rental managers. When I have an issue their support team is quick to respond to me and also quick to fix the issue.

Once you begin working with Hostaway its clear to see the people behind it are the ones you want to align your business with.

Cons

It does not have all functionality of other vacation rental management softwares. It does not have integrated automatic credit card processing and a few other features are missing. However it was missing more features a year ago, but the Hostaway team continues to fill in the gaps!

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Hostaway Has Streamlined Many Aspects of My Business

Hostaway has treated me with great care and respect. Due to their commitment to their customers and the time and care, they have spent with me, and the fact that they are growing every single day despite the success level they have already reached; Hostaway is a company I plan to stay with for the rest of my vacation rental management career.

Pros

What I love most about Hostaway is the ability to organize guest info and messaging onto one platform which has enabled the fastest guest response rates of my entire career.

Cons

Many kinks in the system still as they are a younger company. But every day that I reach out to the support to report that something is either wrong with my account or something is wrong in the entire system, they immediately get to work on correcting the error no matter large. The last issue I flagged for Hostaway was something that negatively affected EVERY user of their software. They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner. There may be many kinks to still work out throughout their platform, but their ability to accept my feedback to then correct it immediately makes them the company I want to stick with. They even take suggestions for additional features that a property management service can prove they need and they are currently working at developing a feature I suggested myself for Q2 2019 release!

May 2018

Rebecca from MSCI

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Hostaway, yet another amazing booking software.

Pros

The customer service for Host away is exceptional. Whenever there is a problem or there is an issue setting up the interface, Host away staff is there 24/7 to help with any questions. The ease of use, functionality, and appearance of the product is also great.

Cons

The payment process has been a bit clunky at times, but that may have just been our server. Other than that and sometimes being slow, this has been a very helpful product!

April 2018

Simon from BENSIMON apartments

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great product with innovativ ideas

Pros

Easy to use and very straight forward. Details are very carefully thought through. Great and fast support. Especially our customer rep. knows the product very well and has great to ideas for solving upcoming problems. All in all great value for money.

Cons

Few things are in early stage but getting developed and improved more and more. For connection apartments, the implementation is still a bit though but I´m sure our customer rep. and his team will solve that soon.

February 2017

Pawe from Supply Chain

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Just superb

I have to really admit that hosteway from the early beginning is the only one channel manager I use. I got two listings which are basically managed at all stages through hostaway. The constant development and new addons makes it better & better and its really worth to consider for "small" hosts like me.

Pros

Easy dashboard, multi new addons, useful, essentials

Cons

Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings

Response from Hostaway of

Replied July 2018

Thank you Pawe

May 2017

Lisa from H&P Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Great PMS and channel manager in one that actually integrates with Airbnb. Continually improving!

Pros

Integrates with a number of good channels for STRs and they have very responsive customer service. Any time I have a question I get an answer within a day, and they even update me on development timelines so I know what new features to expect. I've watched this company grow and hope to see even more out of it in the future

Cons

Still a little new (as of spring 2017) so some kinks being worked out, and some features are needed to make it truly powerful, but I feel confident that this time next year they will have all the most important features down pat!

February 2017

Frank from Waterkant lofts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Best booking app for hosts on the global market

Easy to use interface, speedy synchronization of various booking platforms, constantly improving functionality and the BEST customer service one can think of, makes this clever software the best on the market!

February 2017

Sean from Checkin Austin

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Excellent Software

As an independent property manager, I have been looking for a low-cost solution to help manage my vacation rentals. A lot of the online PMS solutions out there are just too bloated and expensive. Since I manage less than 10 rentals, I needed something with reasonable costs and that fit my workflow. Hostaway is an Airbnb first platform which is great since that is where I earn most of my business. They are able to propagate the Airbnb listing on many other platforms and sync my calendars and rates. There are a few glitches and learning curves to overcome but the customer service has been very responsive. Overall, I'm very happy that I found Hostaway and I will continue to use them.

Pros

It fits my workflow and has great features. Not too bloated like other PMS solutions. Excellent for freelance property managers.

Cons

There are some glitches but overall the software is easy to use and navigate.

May 2018

John from Villa Del Mar

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2018

Great overall, customer support needs improvement. Integration with some channels slow.

All in one place platform

Pros

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.

Cons

Support.
Sales don't fulfill their promises.
Multi-calendar needs work. Keeps jumping after each input.
Revenue manager needs improvement.
2 months later and still not connected to my major bookings provider.
Guys, if you had sent me a review form, I would have told you all this.

February 2017

Viktor from Guesthouse pod orehi

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

It works better then expected.

I was searching the internet far and wide for a solution that would reliably sync our room. It does this without fail. What I like the most is the super fast support. I needed help to find some settings and had some general questions about pricing when the chat support came in handy. I've learned about the Hostawey platform trough a web forum when doing my research.

Pros

Simplicity of GUI and use.

Cons

Some features didn't work at first; multicalender didn't show occupation of rooms correctly.

February 2017

Moira from Tig Lammax Hospitality

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2017

Overall a good product

As a time and effort saver, even in its present partly developed state, this is a very usable product. There are still a few hiccups but so long as one is aware of them, they do not detract from the usability, merely that the additional functionality can't yet be relied upon, specifically the automation which has not worked for us. Overall, we are very pleased and would not like to be without it!

Pros

Automated connection to AirBnB and Booking.com ensuring that there is no double booking.

Cons

Automation not yet working

December 2018

Josh from Shaner Hotel Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Functionality

5.0

December 2018

Hostaway Vacation Rental Software

It can be used by not only the owner but it can also be used by a property manager, it appears to me that it can be used simultaneously to manage many different properties and to tackle a lot of challenges that property managers face.

Pros

Able to have direct bookings from site has easily made it easier to generate more revenue and easier on the end user.

Cons

Not sure that a mobile app was the best thing to add into the capabilities or focus as it is so much easier to use a computer to access and better overall use.

July 2017

Kalyn

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support