About Hostaway

Hostaway is a cloud-based vacation rental solution that helps property managers advertise on various channels, manage bookings and process payments. It can also be accessed via native mobile apps available for Android and iOS devices.

Hostaway offers a workflow automation feature that enables managers to send automated emails to guests. They can also create events, assign tasks and track their progress on a regular basis. The solution lets managers add new users and control their access to the portal. It also features property rate management, which allows users to update rates on various listing platforms.

Hostaway’s reporting feature lets users create and export reservations, cancellations and financial reports. Property owners can also develo...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

51 Reviews of Hostaway

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(13)

13

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

July 2019

Justin from Marriott

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2019

Hostaway Review

Pros

Very easy to use and it is good to book rental vacations

Cons

everything is good with this software but customer service does take a while.

March 2020

Aleksandra from APARTMEET

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

This is what you need for your business

Pros

I have used another channels manager before and to compare to them this is the best! I don't have any problems with synchronisation, no overbooking, that makes my life much easier )) As well I save lot of time on messages. Because you can use automations in Hostaway. This software is easy to use, big advantage is app for your phone. And I would like to mention that this team is really working hard and they always improve this software, they listen you! You don't need 80 channels to sell your apartment. Hostaway has enough channels for max occupancy rate.

Cons

May be would be good to make an option to copy prices for another apartment (because I have 4 same apartment in the same building), so I don't need to spend my time to make prices for similar apartments.

March 2019

Brian from Vacation Home Rental

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

March 2019

Good for basics

Sugar coated software

Pros

Initial set up and support was great, great for small property owners

Cons

Support after set up, functionality, crucial issues don’t get fixed (it’s been months)

April 2020

Gary from HostButlers

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2020

The team makes the product

Pros

After trying many alternative solutions on the market, we finally found Hostaway. While not perfect, it outperformers their rivals and offers a far more cost effective solution. The best bit however, is the people behind the product. Whenever we encountered a challenge or an issue, the Hostaway team worked to solve it rapidly. What impressed me most was that during the Covid-19 issue, the [SENSITIVE CONTENT HIDDEN] was on the phone, helping customers. That says it all really. Would recommend.

Cons

Would have liked easier setup process as it required changing of all logins.

March 2020

Breean from Nashville Travels

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

WE LOVE HOSTAWAY

Pros

We did several demos on different PMS companies. What I learned is that everyone offers something different. Hands down, Hostaway has been the best fit for our needs and the customer service is nothing short of top-notch. Highly recommend them!!!

Cons

Every software is not going to have all your needs but Hostaway has worked with me, listened, and responded to all my needed request. I'd love to see automated smart responses and few other efficiencies added to the PMS but this company is passionate and committed to working with the client and I feel like a partner with this team rather than a customer. I'm a big fan :)

Reasons for Choosing Hostaway

This was the most user friendly PMS and the training and support was just what I was looking for!