Cornerstone Practice Management Software


 

Cornerstone Practice Management created by IDEXX is a practice management solution designed for veterinarians. Key features include a health network, data backup and recovery, a payment portal, automatic reminders and client communication.

The Pet Health Network of Cornerstone provides appointment management, medical reminders, marketing campaigns, text messaging, automated surveys and mobile websites. It also allows facilities to send newsletters to customers with customizable content. Online pet pages provide access to pets' vaccination records, appointment details, prescription and more.

Cornerstone Practice Management also offers 24-hour customer support, free RACE-approved online training and regular software updates. Support includes email, phone, live chat and remote support.

 

Cornerstone Practice Management - Appointment details
 
  • Cornerstone Practice Management - Appointment details
    Appointment details
  • Cornerstone Practice Management - Check-in details
    Check-in details
  • Cornerstone Practice Management - Completing patient order
    Completing patient order
  • Cornerstone Practice Management - Group codes
    Group codes
  • Cornerstone Practice Management - Medical notes
    Medical notes
  • Cornerstone Practice Management - Patient orders
    Patient orders
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

52 Reviews of Cornerstone Practice Management

Showing 1-20 of 52

 

Start your review of Cornerstone Practice Management

Click to start
https://www.softwareadvice.com/veterinary/cornerstone-review/

Emily from Pet Emergency Education
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Comprehensive Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I do like all of the functions available using cornerstone. Semi user friendly. Petly integration is cool.

Cons

There are too many different ways to accomplish the same thing which makes training a nightmare. I would like to see a better boarding module.

Review Source: Capterra
 


September 2018

September 2018

Not the worst, not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very similar to MSN Word, so if you're comfortable with that this will be easier to learn. It's nice to have multiple windows or tabs open for the same patient, such as the billing and estimate windows. It's easy to attach photos and PDFs however attaching a WORD document is tricky and the document often becomes unreadable after time.

Cons

It's sometimes cumbersome to use. The search functions could be improved. You can search client name or pet name, but if you need to find common names that can be a big list to go through. You can't generate a PDF from an estimate and attach to a log note anymore. The estimates are deleted after a set period of time.

Review Source: Capterra
 


August 2018

August 2018

SO MANY WAYS TO GET TO WALMART!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).

Cons

The time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.

Review Source: Capterra

  Response: Idexx Laboratories, IDEXX

Date: August 2018

August 2018

 

Thanks for the feedback about Cornerstone. We hear you on training staff on the best way to find information. We¿ve got improvements coming in 2019 that will make finding key client and patient info faster and easier. Three suggestions for you in the meantime: 1) point new staff to the Cornerstone Core Functionality training on the IDEXX Learning Center, 2) recommend they use the handy F1 help feature, and 3) have them go to one of our live, local Cornerstone User Group sessions. There¿s no charge to attend! You can find an up-to-date listing of those at idexx.com/csusergroup. Thanks also for your suggestions about PTO accrual and reporting!

 

Beth from Cheatham County Animal Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Our clinic has been a Cornerstone user for over 10 years. I find it very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reduced missed charges, more efficient-in every aspect from kennel to doctor to CSR, all the information we need is right in one place

Pros

I find myself saying it is idiot proof. My clinic is paper light, we use the whiteboard a lot- it has helped keep staff on task & has helped reduce the amount of missed charges greatly. We love the vet connect, as well. Everything is right in one place & we don't have papers & charts everywhere!

Cons

It is not as fast as I always want it to be, I don't have the patience to wait for the computer when I have things to do. I would like for a client email to print on their invoice. I would like to remove the option to pick a completed time when performing a task on the whiteboard.

Review Source: Capterra
 

Tabitha from Tabitha Thompson DVM
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Pretty good PM software but not the most elegant.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's pretty easy to navigate the software for basic tasks. There are many functions that are not used by most of the clinics I've worked in. Cornerstone can accommodate electronic medical records in a few different ways, depending on user preference. I like the feature of having tabs to view vax, rx, medical records, and diagnoses.

Cons

The electronic medical record options seem very "clunky." At least the way I've seen them used, they're either little more than some typing on a blank page, or a cumbersome bunch of data input boxes.

Review Source: Capterra
 

Jessica from Animal medical center of healdsburg
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I have been using cornerstone for 3 years now and it is so easy to navigate and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit we get from this software is the ability to grow our practice and improve our inventory usage

Pros

What I like most about this software is that it is a very step by step system. If I have any questions about an icon that I am using, I just simply hit F1 and there are tutorial and other helpful information that is linked to the user manual for Cornerstone. I also appreciate the fact that other systems such as petdesk are able to communicate with one another. I have had the chance to train other staff members on Cornerstone and even teaching a new employee is easy. Managing inventory is something new our practice has included into our daily routine and now that is easy to do.

Cons

What I like least about cornerstone is that the inventory is at times difficult to navigate. On the flip side if I have an issue Cornerstone support is always so helpful.

Review Source: Capterra

  Response: Idexx Laboratories, IDEXX

Date: May 2018

May 2018

 

Hi Jessica, thanks so much for your feedback, including the points about inventory. So glad to hear that Cornerstone is helping your practice grow!

 

Roy from Valley Animal Hospital

April 2018

April 2018

Rating system does not address problems. 3 stars was generous. Not a small practice system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

able to email medical records for consults

Pros

Medical records are great for sending referral consultations. Phone support is great, but then again it should be for what I am paying them.

Cons

THIS is NOT any kind of accounting system. CS claimed "compatable with Quickbooks" Not even close. After CS. gif entries QB said I had 3x the income that my bank statement indicated. Everyone loves support. Yup they're all very friendly. When I ask them what the problem is, always get the same response "we don't know anything about QB". When I ask my QB consultant- the response is "garbage i-. garbage out". Then there is the blue circle of death. All peripheral computers are hard wired. We timed the blue spinning circle/"not responding" one day: 10 seconds here, 12 seconds there. Totaled 72 minutes. This is a 1 man practice. I'm sure the big guys can absorb this cost, but tough time justifying the wasted time and the additional cost my accountant included figuring out how to deal with the end-of year numbers. Would have been better off investing all that money in Bitcoin 2 years ago and cashing out last December. could been chillin' on an island instead of watching the blue circle of death go round and round and round and.....

Review Source: Capterra

  Response: Idexx Laboratories, IDEXX

Date: April 2018

April 2018

 

Hi Dr. Hadden, really sorry you¿re experiencing those issues. One of our Cornerstone Customer and Technical Support team members is going to contact you to see how we can help. Thanks for bringing this to our attention!

 

Mel from Northwood Animal Hospital

March 2018

March 2018

Great trainer, great product. We are still working out the kinks but so far it has been positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is, for the most part, user friendly and custom to the vet world. I really like the lab integration-when it's functioning properly.

Cons

There are some glitches with reminders, lab issues, document issues, import issues and keyboard issues. Most of which have been solved but not without hours of support; others we are still working on on a very regular basis.

Review Source: Capterra
 

Chad from Ohio Valley Animal Care Center

March 2018

March 2018

We are a new clinic changing from an all paper system to computers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functionality of the system is great. Customer service is outstanding. Cornerstone integrates very well with the Idexx lab systems. Xcharge is a great help getting everything easily into the system.

Cons

Issues with updates causing some down time. Some of the features are a couple of steps more than other systems I have used.

Review Source: Capterra
 

Jennifer from East Central Veterinarians

March 2018

March 2018

Powerful veterinary management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cornerstone allows the user to generate a lot of different reports. There are also custom reports, so if you want to learn about your practice, there is a report for it. Each time I take a CS coarse I learn about a new feature. They updates are packed with great improvements, I am excited for each new release.

Cons

The way Cornerstone tracks multiple inventory items used for a single procedure is a little cumbersome.

Review Source: Capterra
 

Ashley from Greener Pastures Veterinary Service
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to use and manage patient records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

After receiving more training, it has become much easier to navigate around Cornerstone. It is convenient to the IDEXX labwork automatically upload.

Cons

Some medical notes take a long time to load or save. The shortcut buttons in the top toolbar don't open automatically for the patient currently reviewing.

Review Source: Capterra
 

Rebecca from Southtown Veterinary Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

We are a new user (<3 mths) and are learning something new every day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are just learning

Pros

Being a new user, we are most excited about what this program will be able to do for us as we continue to use it. So far we LOVE being able to e-mail records as well as being able to copy and paste into records. The customer service has also been wonderful. I really enjoy letting someone remote in and do the work.

Cons

One of the things this program doesn't have that our last one was, is the ability to have "hidden entries". We would like to have things in the patient record that we can see, but that we can hide on communications. We would also like to be able to see both (or all) owner names on the same screen

Review Source: Capterra
 

Tracy from Cascade Veterinary Clinic

March 2018

March 2018

I use Cornerstone on a daily basis and really like its overall functionality and ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality and ease of use are the top two pros for this software. The reports are great and the items that are configurable for our clinic really help customize the software for our use. Cornerstone is easy to use and intuitive. Having many ways to use the software is very helpful.

Cons

Overall Cornerstone has very good functionality. I would like a few wish list / self configurable items added as would be the case with any software.

Review Source: Capterra
 

katie from Left Hand Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overall - a great program with a LOT of power!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It organizes our day and makes our universe better!

Pros

Ease of use (very intuitive) and the support folks are great! They can remote in and fix almost anything!

Review Source: Capterra
 

Jean from Brighton Animal Clinic

March 2018

March 2018

Cornerstone can do A LOT! Customer service is great, classes are fabulous

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can do a lot, great reports, love whiteboard. Can control inventory, appointments, hospital and so much more from one system. Help hints and video clips are great for quick review or teaching. Customer support is awesome.

Cons

Is not the most user friendly and can be cumbersome to teach to new employees. Would love for it to be cloud based so doctors could chart from home.

Review Source: Capterra
 


February 2018

February 2018

Excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer support for Cornerstone is great & so helpful! Once you get past the initial learning phase, it's pretty east to navigate. Very quick & so much more helpful than the archaic software we were using before.

Cons

Can be a little confusing at first & the initial set up was a bit of a pain. Is sometimes slow if the software needs to update & this is problematic when you work in a busy practice & need to keep up to speed.

Review Source: Capterra
 

Michael from West Palm Animal Clinic

January 2018

January 2018

We have been a fully integrated, paperless IDEXX user since 2012 and we love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seemless integration with all our diagnostic and Lab equipment. Superb job in helping us manage our clients care, before, during and after their visits.

Cons

Would like a app for phone but we work around it by accessing it through ISL online. Support and staff is beyond excellent so is would say no worries

Review Source: Capterra

  Response: Idexx Laboratories, IDEXX

Date: January 2018

January 2018

 

Michael, thanks for the feedback! We're interested in your request re the app; we'll be in touch to hear more about what you have in mind!

 

Katy from Pond Point Animal Hospital

October 2017

October 2017

Comprehensive Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Secure, Reliable, Excellent Support, Customizable, once you understand what you can do, there is SO much you can do you practically forget and the rediscover and go back and do more. The more you figure out, the better you can run your office.

Cons

Difficult to fix errors, Expensive Customer Support, Difficult to organize searches the way I want, Must read/ask for help to achieve goals, ie- I want to do X with this software - LOTS of time invested in figuring it out, then doing it, worth it but not intuitive at all.

Review Source: Capterra
 

Susan from East Village Green Animal Hopital

October 2017

October 2017

Support is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a full veterinary practice functioning software it can do about anything that you would need to run a veterinary practice. Every Idexx employee that I have spoken to or come in contact with is great, they are all pleasant and knowledgable

Review Source: Capterra
 

MaryBeth from Main Street Veterinary Hospital

October 2017

October 2017

This is a computer system that can do it all. Medical record management, patient care, integration!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that the software is easy to use and easy to train. It is fully integrated with their lab and digital radiography so that all medical records are complete. It's more reliable and exact than an employee. It's so intuitive that the error is taken out of human error! Cornerstone can give me the information I need to manage a business. There are hundreds of reports that can be generated for anything I might need, from financial to marketing, to medical information!
Every update is made with the user in mind. They are constantly improving to keep us legal, help our patients and improve our bottom line.

Cons

What I like least is probably what makes it the best. You can get to the same place a dozen different ways. It can be confusing at times. But once trained, it's simple to navigate.

Review Source: Capterra
 
 
Write a Review