Cornerstone Practice Management Software

Pros

I do like all of the functions available using cornerstone. Semi user friendly. Petly integration is cool.

Cons

There are too many different ways to accomplish the same thing which makes training a nightmare. I would like to see a better boarding module.

Pros

It's very similar to MSN Word, so if you're comfortable with that this will be easier to learn. It's nice to have multiple windows or tabs open for the same patient, such as the billing and estimate windows. It's easy to attach photos and PDFs however attaching a WORD document is tricky and the document often becomes unreadable after time.

Cons

It's sometimes cumbersome to use. The search functions could be improved. You can search client name or pet name, but if you need to find common names that can be a big list to go through. You can't generate a PDF from an estimate and attach to a log note anymore. The estimates are deleted after a set period of time.

Pros

Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).

Cons

The time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.

Reduced missed charges, more efficient-in every aspect from kennel to doctor to CSR, all the information we need is right in one place

Pros

I find myself saying it is idiot proof. My clinic is paper light, we use the whiteboard a lot- it has helped keep staff on task & has helped reduce the amount of missed charges greatly. We love the vet connect, as well. Everything is right in one place & we don't have papers & charts everywhere!

Cons

It is not as fast as I always want it to be, I don't have the patience to wait for the computer when I have things to do. I would like for a client email to print on their invoice. I would like to remove the option to pick a completed time when performing a task on the whiteboard.

Pros

It's pretty easy to navigate the software for basic tasks. There are many functions that are not used by most of the clinics I've worked in. Cornerstone can accommodate electronic medical records in a few different ways, depending on user preference. I like the feature of having tabs to view vax, rx, medical records, and diagnoses.

Cons

The electronic medical record options seem very "clunky." At least the way I've seen them used, they're either little more than some typing on a blank page, or a cumbersome bunch of data input boxes.

The biggest benefit we get from this software is the ability to grow our practice and improve our inventory usage

Pros

What I like most about this software is that it is a very step by step system. If I have any questions about an icon that I am using, I just simply hit F1 and there are tutorial and other helpful information that is linked to the user manual for Cornerstone. I also appreciate the fact that other systems such as petdesk are able to communicate with one another. I have had the chance to train other staff members on Cornerstone and even teaching a new employee is easy. Managing inventory is something new our practice has included into our daily routine and now that is easy to do.

Cons

What I like least about cornerstone is that the inventory is at times difficult to navigate. On the flip side if I have an issue Cornerstone support is always so helpful.

able to email medical records for consults

Pros

Medical records are great for sending referral consultations. Phone support is great, but then again it should be for what I am paying them.

Cons

THIS is NOT any kind of accounting system. CS claimed "compatable with Quickbooks" Not even close. After CS. gif entries QB said I had 3x the income that my bank statement indicated. Everyone loves support. Yup they're all very friendly. When I ask them what the problem is, always get the same response "we don't know anything about QB". When I ask my QB consultant- the response is "garbage i-. garbage out". Then there is the blue circle of death. All peripheral computers are hard wired. We timed the blue spinning circle/"not responding" one day: 10 seconds here, 12 seconds there. Totaled 72 minutes. This is a 1 man practice. I'm sure the big guys can absorb this cost, but tough time justifying the wasted time and the additional cost my accountant included figuring out how to deal with the end-of year numbers. Would have been better off investing all that money in Bitcoin 2 years ago and cashing out last December. could been chillin' on an island instead of watching the blue circle of death go round and round and round and.....

Pros

The software is, for the most part, user friendly and custom to the vet world. I really like the lab integration-when it's functioning properly.

Cons

There are some glitches with reminders, lab issues, document issues, import issues and keyboard issues. Most of which have been solved but not without hours of support; others we are still working on on a very regular basis.

Pros

The functionality of the system is great. Customer service is outstanding. Cornerstone integrates very well with the Idexx lab systems. Xcharge is a great help getting everything easily into the system.

Cons

Issues with updates causing some down time. Some of the features are a couple of steps more than other systems I have used.

Pros

Cornerstone allows the user to generate a lot of different reports. There are also custom reports, so if you want to learn about your practice, there is a report for it. Each time I take a CS coarse I learn about a new feature. They updates are packed with great improvements, I am excited for each new release.

Cons

The way Cornerstone tracks multiple inventory items used for a single procedure is a little cumbersome.

Pros

After receiving more training, it has become much easier to navigate around Cornerstone. It is convenient to the IDEXX labwork automatically upload.

Cons

Some medical notes take a long time to load or save. The shortcut buttons in the top toolbar don't open automatically for the patient currently reviewing.

We are just learning

Pros

Being a new user, we are most excited about what this program will be able to do for us as we continue to use it. So far we LOVE being able to e-mail records as well as being able to copy and paste into records. The customer service has also been wonderful. I really enjoy letting someone remote in and do the work.

Cons

One of the things this program doesn't have that our last one was, is the ability to have "hidden entries". We would like to have things in the patient record that we can see, but that we can hide on communications. We would also like to be able to see both (or all) owner names on the same screen

Pros

Functionality and ease of use are the top two pros for this software. The reports are great and the items that are configurable for our clinic really help customize the software for our use. Cornerstone is easy to use and intuitive. Having many ways to use the software is very helpful.

Cons

Overall Cornerstone has very good functionality. I would like a few wish list / self configurable items added as would be the case with any software.

It organizes our day and makes our universe better!

Pros

Ease of use (very intuitive) and the support folks are great! They can remote in and fix almost anything!

Pros

Can do a lot, great reports, love whiteboard. Can control inventory, appointments, hospital and so much more from one system. Help hints and video clips are great for quick review or teaching. Customer support is awesome.

Cons

Is not the most user friendly and can be cumbersome to teach to new employees. Would love for it to be cloud based so doctors could chart from home.

Pros

The customer support for Cornerstone is great & so helpful! Once you get past the initial learning phase, it's pretty east to navigate. Very quick & so much more helpful than the archaic software we were using before.

Cons

Can be a little confusing at first & the initial set up was a bit of a pain. Is sometimes slow if the software needs to update & this is problematic when you work in a busy practice & need to keep up to speed.

Pros

Seemless integration with all our diagnostic and Lab equipment. Superb job in helping us manage our clients care, before, during and after their visits.

Cons

Would like a app for phone but we work around it by accessing it through ISL online. Support and staff is beyond excellent so is would say no worries

Pros

Secure, Reliable, Excellent Support, Customizable, once you understand what you can do, there is SO much you can do you practically forget and the rediscover and go back and do more. The more you figure out, the better you can run your office.

Cons

Difficult to fix errors, Expensive Customer Support, Difficult to organize searches the way I want, Must read/ask for help to achieve goals, ie- I want to do X with this software - LOTS of time invested in figuring it out, then doing it, worth it but not intuitive at all.

Pros

It is a full veterinary practice functioning software it can do about anything that you would need to run a veterinary practice. Every Idexx employee that I have spoken to or come in contact with is great, they are all pleasant and knowledgable

Pros

I love the fact that the software is easy to use and easy to train. It is fully integrated with their lab and digital radiography so that all medical records are complete. It's more reliable and exact than an employee. It's so intuitive that the error is taken out of human error! Cornerstone can give me the information I need to manage a business. There are hundreds of reports that can be generated for anything I might need, from financial to marketing, to medical information!
Every update is made with the user in mind. They are constantly improving to keep us legal, help our patients and improve our bottom line.

Cons

What I like least is probably what makes it the best. You can get to the same place a dozen different ways. It can be confusing at times. But once trained, it's simple to navigate.