ezyVet Software


 

ezyVet is a cloud-based veterinary practice solution that helps hospitals and clinics manage daily operations. The solution has a calendar management feature to book appointments using color-coding and status flags. The calendar management enables staff to make last minute changes in appointments.

ezyVet enables staff to gain quick information about the patient without clicking the patient's record. The solution has different billing icons to indicate whether the payments are pending receipt or approval. The application has a structured clinical module to store animal records, prescription details, treatment history and appointments in one place. The clinical module allows multiple teams to view and edit patient records at the same time.

ezyVet integrates with Xero banking and accounting solutions so that all customer details, supplier details, customer invoices and payments automatically replicate in Xero. The solution is available on a per month subscription basis.

 

ezyVet - Invoice details
 
  • ezyVet - Invoice details
    Invoice details
  • ezyVet - Medical information
    Medical information
  • ezyVet - Patient schedule
    Patient schedule
Supported Operating System(s):
Web browser (OS agnostic)

64 Reviews of ezyVet

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Tony from Veterinary Surgical Specialists
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

ezyVet Software Implementation and Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support has been very powerful, immediate responses are common, live help is readily available and glitches no matter how obscure are tackled in a systematic manner and resolved to my satisfaction. There is a strong sense that this company wishes to hear from you to improve their product and actually recognizes the benefit this has to all users in the future. They have delivered on all promises made and have continued to earn our respect beyond the completion of the initial sales period. Their ability to have integrated with many partners reflects their standing in the community and the mutual respect that other veterinary system vendors have for the developers at ezyVet. I would say this is unique and outstanding.

Pros

The software was highly customizable to allow for us to operate in the manner we decided rather than having to bend our needs to fit software. Robust integration with both in-house and third-party equipment/software eliminating duplication of patient entry efforts and potential errors.
Having reviewed all of the current available software options none provided simplicity of comprehensive record review and record completion, record writing has actually become enjoyable. Specific entries, results and actual radiographic/ultrasound images are either visible or one click away.

Cons

My initial review in the early evaluation stages left me feeling too much information was displayed, however rapidly as you use the software your view of what may seem to be ancillary information can either be switched off or is ignored until you actually do wish to use it. Once experienced you will find having a broad amount of information available in one screen highly efficient, such that you can readily identify all components of medical history/treatment as well as have communications available, diagnostic images and immediate visualization of owner details/contact phone numbers, with only one click to access options to document communication, send clients email or text.

Review Source: Capterra
 

Ian from High Street Vet
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Ezyvet 4 months in

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent except for cons above

Pros

Cloud based systems
Ezyvet is intuitive
Relates to daily activities in a vet clinic

Cons

Online portal does not work with iOS
Support does not contact clients as promised-only point of contact is the call centre who know very little apart from how to use the program

Review Source: Capterra
 

Diarra from Cy-Fair Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Dr. Blue of Cy-Fair Animal Hospital /The VET LIFE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The overall experience has been awesome. From the painless implementation to the training with the amazing customer support. I would truly say this software allows for work to be completed faster, more efficient and allows for expansion

Pros

The functionality of the software is amazing. Its cloud based use from anywhere and being able to send documents everywhere is virtually flawless. It allows for the doctors note to be built in while preparing the invoice. It also allows for the staff to track the status of the patient at all times, making communication within the hospital and to the clients smooth. This software is very customizable as well.

Cons

There was a large learning curve for me and some of the staff on the proper way to use all of the features that Ezyvet has to offer. The estimates are not able to transfer over the the invoice at this time however I hope for it to be developed in the future. There are a few draw backs with the functions when using with Ipads but overall worth it

Review Source: Capterra
 

Amanda from Pathway Vet Alliance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

WOW!!! Honestly one of the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

It's been amazing working with this software. I learn something new every day and its honestly a lot more fun to look at because it's so colorful and not dull like other software programs. ezyVet cares about its customers and strives to improve more and more each day. You don't get that with others.

Cons

This software is growing daily, sometimes it may take a little bit of a wait for the new releases.

Review Source: Capterra
 

Jocelyn from High Street Veterinary Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Impressed with Ezyvet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Our clinical data looks very professional and tidy. All the information is in the correct place and easy to find. The pathology results and imaging results are easy to send to ezyvet and easy to find and follow and send to referral clinics.
I spoke to a number of clinics that had started using Ezyvet and so learnt a bit of what the challenges were going to be.
Change is difficult and I tried to prepare and support our team throughout the process . I found the most amazing hidden skills within our team that I was very happy to encourage and now we have a team with ownership of the software system that they have helped set up.
I am enjoying the challenge of making the system ours, to get it to do the things that benefit out clinic. Ezyvet has the potential, I have to harness it

Pros

We have had Ezyvet for 2 months now. There are lots of really great things that Ezyvet have done to make the change over as smooth as possible.
We started 5 months before went live , there are training videos and webinars and a trial version to try out.
our implementer, was fabulous, soooo patient and knowledgeable. The training and on site implementation and going live was stressful but she had ideas on how to manage it and fixed issues as they turned up.
I really like the way that we can each set up Ezyvet the way we would like it and still fit in with the way I like the clinic to run.
I also like that there is a place for every bit of information you would like and it is easy to find and summarise later.
I like the interaction with the support staff, they show you how to do some thing and then you can work it out and the knowledge stays with you. They always say call me back if you get stuck, so I do if I get lost .
I like being able to access Ezyvet away from the clinic. On days off, I can sit at a coffee shop and learn a bit more about it.

Cons

My team do not like the many clicks to go through . I am fine about it . I like the different departments and putting things in the boxes so I know where they are later.
The Payment Express has been very slow and their staff not so easy to deal with.
The online booking is not as user friendly as our previous system.

Review Source: Capterra
 

Peggy from Veterinary
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Started using ezyVet at our practice in March 2017 and still love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud based, quick updates and fixes, inventory system is the best I have ever used.

Cons

Nothing really. Any issues that crop up get addressed quickly.

Review Source: Capterra
 

Catherine from Pathway Vet Alliance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Always professional, up to date and willing to grow with our Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

How quickly features can be created and adjusted for our team of hospitals.
The relationship we have with the whole ezyVet team

Cons

No solution to print reminder post cards as this stage for practices who haven't quite embraced SMS and email advantages

Review Source: Capterra
 

arun from South West Equine Practice
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

great software- fully recommend it to any vet clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the soft ware is easy to use.
we can use it anywhere.
the pull down menus and templates are great.
the possibility of creating clinical menus makes it very easy to write up reports

Cons

the only downside is that the software is totally dependent on your internet connection . this is a concern for mobile veterinarians. I would like to see a version that would save information and update it on to the cloud whenever it comes back within internet range

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: July 2018

July 2018

 

Hi Arun, thanks for the great review.
We've just released ezyVet Go, a new app which allows you to work offline and sync information into the cloud once back in internet range; https://blog.ezyvet.com/ezyvet-go-offline-ios-application
It's great for equine, large animal, and mobile veterinary practices; anyone who travels to see clients in areas with limited internet

 

Shanon from Southern California Veterinary Imaging

July 2018

July 2018

Fantastic software with a great team behind it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and learn. A huge upgrade from the software we had before, and an added bonus of being able to check my schedule from my phone.

Cons

Can't think of anything I don't like. See above- it is a huge upgrade from what we had so it is hard to complain when it is a superior product.

Review Source: Capterra
 

Kim from Veterinary Cancer Group

July 2018

July 2018

Great software. Very simple for end user to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

Ability to create template for inputting physical exams and procedures.

Recordsdashboard that allows for quick adjustments to products or other things.

Cons

Some features are not intuitive like the price adjustment rules and there is no minimum pricing.

Setting up reminders to automatically create for various services is difficult to manage.

Allowing products to be linked is difficult. I would like to see a lot more variety where this is concerned especially with regards to commission.

Review Source: Capterra
 

Chrystal from ElkGrove VSE

July 2018

July 2018

Ezyvet in total is probably one of the best patient operating softwares I have ever utilized.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is always improving! Easy to request changes and they listen to our suggestions on how to make it the best software out there. Support is great and 24 hours!

Cons

Some things are confusing to navigate and hard to find. You have to complete a couple steps in order for something to work properly. It's expensive as well.

Review Source: Capterra
 


June 2018

June 2018

The partnership we have with ezyVet is Fantastic. We work as a team to achieve best outcomes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is practical for all of our hospitals; GP, ER, SP Upgrades and feature requests happen often so you are never waiting long for new features. The support system is efficient and friendly.
The key accounts and implementation teams are on top of their game!

Cons

Our IT team would like to work on the printing solutions, we would prefer to work with something other than google cloud print

Review Source: Capterra
 

James from Station Street Veterinary Clinc
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Feature packed veterinary software with exceptional attention to detail & accessibility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
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Support

It brings Vets and Veterinary Software into the 21st Century!

Pros

ezyVet allows our company to operate from any location and still retain full access to client details and histories. Cloud based it removes the need for expensive and vulnerable internal servers. Being accessible from any internet enabled device means we can trade even during power cuts or when the phone lines are down. The internet customer portal facilitates on line booking and reminders and the communication options for us to contact clients are fantastic. The data conversion from our existing software was almost seamless and the implementation and training was excellent. Customer support is excellent.

Cons

For such a complex piece of software it has very few let downs. If there is anything you need to achieve with it the team bend over backwards to help and development is on going.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: June 2018

June 2018

 

Thanks for the kind words James. Our development team is always looking to make sure that ezyVet works for everyone

 

Steve from Hulen Hills Animal Hospital

May 2018

May 2018

EzyVet communicated well, and prepared our team to succeed. Their support team is very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I appreciate that the EzyVet software was easy for the staff to learn. The tech time that is saved especially when managing hospitalized patients translates to real dollars on the bottom line. My doctors think the medical record keeping is exceptional which means our exceptional medicine is always reflected in the medical record. Because EzyVet is a cloud-based stable platform, we no longer to worry about a server going down and data being lost. And my team enjoys being able to access records from any location and work seamlessly from home.

Cons

As with any cloud-based software, there's an additional cost incurred for the high-speed fiber. Also, our access goes down when the internet goes down making a redundant internet system required through multiple providers. Being in Texas, our weather can be volatile and it's not uncommon to lose power. When it does, we lose internet through both providers. However, we've overcome this challenge by using cellular-based tablets so we can continue to access medical records and take payments.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: June 2018

June 2018

 

Hey Steve, thanks for the awesome review. You're right about the reliance on internet being a challenge, but sound like you've got a pretty innovative way of mitigating this!

 

Heather from Penny Paws Animal Clinic

May 2018

May 2018

Very easy implementation and ability to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love that you can personalize your user screen to match your own settings. Easy to catch on and how customizable it is for multiple users

Cons

Not able to shorten the username when signing in which does affect time throughout my day. Had multiple times the system went down during busy times.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: May 2018

May 2018

 

Thanks for your review Heather. While you are currently unable to shorten your username, we do have ezyVet Connect which is an app version of ezyVet for iPhone or iPad which you can quickly sign into with a 4 digit pin-code.
The system going down is unfortunate but we are always working to make sure ezyVet is as stable as possible. For example we have just recently added a new server region in the USA which will increase stability going forward.

 

Whitney from Gulf Coast Equine Veterinary Services, Inc.

April 2018

April 2018

I was nervous to change software and move to a cloud-based product but the change has been worth it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Invoicing, inventory management/ordering, billing, and medical record keeping. The most amazing part of this software is the help that comes with it.

Pros

You can customize everything with ezyVet - make it the way you want it to be. The set up takes a while but once it's done, EVERYTHING is so fast. I can keep up with medical records and billing so much easier than before. The integrating ordering is also a plus!

Cons

The only con has been the learning curve - the software can do so much that it can get a bit overwhelming. But this is easily addressed by the fabulous customer support.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: June 2018

June 2018

 

Thanks for the review, Whitney! Glad to hear that you're making the most out of ezyVet. It is a powerful solution that does take a good amount of learning, but of course our support team is on hand 24/7 to help

 

Kelly from Starwood Equine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Increased productivity through streamlined billing, client communication, and company collaboration.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
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Value for Money
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Support

- Increased production due to intuitive reminders/communication development.
- Greater client support and communication via CallBack option.
- Quicker billing and payment through grouped invoice emails and client Portal.
- Higher quality of care due to SOC flashing info, detailed reminders, trending functions for Health Status, etc.
- Efficient scheduling and one less login (this replaced Google Calendar)
- Streamlined Payroll (this replaced TimeStation)
- Green Business Certification support through ease of email and text communication.

Pros

Once all staff became comfortable with the software, our medical records are more consistent and billing is streamlined. Less items are missed on the invoicing due to product triggers in the medical notes. The billing and client communication has streamlined end of the month processing and cut the time down considerably. Sending out monthly statements takes 5 minutes. Integration with PayJunction also allows almost instant payment processing and monitoring.

Cons

There is a steep learning curve, so it takes time and commitment to bring all staff into the on-site training. Once learned it is very simple.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: June 2018

June 2018

 

Thanks for the review Kelly! Good to hear that your equine practice is benefiting so much from ezyVet

 

Ciera from Northway Animal Emergency Clinic, PLLC
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

overall great experience, very organized company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits we are getting, especially with the addition of Smart Flow to complement EzyVet, is more efficiency and time savings for your staff. it is also helped us to get rid of 90% of our paper.

Pros

Has user friendly features that are very time saving for both the vets and the support staff. It has made our work flow quicker and more efficient, and less redundant than our previous software. Everything is well organized in the medical record and gives a very polished and professional finished look to it. This is important to us, as we are a ER referral hospital and our records go back to all the local vet offices. We were looking for a professional looking finished product, and found it with EzyVet

Cons

The hardest part we have found is navigating through the tabs and trying to figure out where you are. It can get confusing when you have multiple tabs open. The accounting and financial side of thing is also a bit more complicated than what we were used to. Its been a bit of a learning curve figuring out how to allocate funds to specific invoices, especially if the client has multiple invoices. This has also made giving refunds tricky as well.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: June 2018

June 2018

 

Hi Ciera, thanks for the review!
The time savings and efficiency that you get from ezyVet are certainly some of our best benefits. There is a bit of a learning curve but our support staff are always there for you if you need them!

 

Gladys from Green Dog Dental

April 2018

April 2018

Finally, a user friendly veterinary software that has it all, including a stellar support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1) UP TO DATE SOFTWARE WITH CUTTING EDGE TECH - some of my favorite easy to use features are: SOCs, master problems, automatic reminders, online booking.
2) USER FRIENDLY - it's easy to navigate! I LOVE the color coding and the tabs make navigating really easy and intuitive!
3) CLOUD BASED SOFTWARE - No more worrying about your servers going down, no more paper record keeping, convenience of logging in from anywhere gives vets and staff the flexibility to work from home or on the road if needed, this is HUGE especially if you have a mobile practice.
4) BEST SUPPORT & LITTLE WAIT TIME TO GET THEM ON THE PHONE- If there's an issue you know you have qualified individuals (SONG) who will be able to help you RIGHT AWAY and not just walk you through but (ANY DESK) remotely log into your device and walk you through your issue, HUGE advantage and a GAME CHANGER! :)
5) IT'S CONSTANTLY IMPROVING - I feel like EzyVet is in perpetual beta - which is what all software companies should be!
6) ONLINE BOOKING - Love the ability to offer our clients the convenience of creating a profile, seeing our schedule and booking online. It's 2018 - everyone uses their smart phones for everything, including vet appts!

Cons

I LOOOVE THIS SOFTWARE - That said, there are a few things I'd love to see improvement on, but they're more development items.
1) Needing to constantly click the save and refresh buttons. It would be amazing if you guys could get to a point where it auto saves like google docs. :)
2) Not able to attach auto generated discharge summaries to automatic emails.
3) Online booking, it's amazing but it still needs minor improvement, which you guys already working on.
THANK YOU!

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: June 2018

June 2018

 

Thanks for the review Gladys! Its always awesome to know that people are getting so much out of ezyVet.

 

Rene R from My Pet Mobile Vet

April 2018

April 2018

Excellent customer service. Innovative platform. The future of the veterinary practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

During 2015 and 2016, we tried multiple cloud-based platforms (Idexx Neo, Vet Blue, E Vet Practice), before we settled into EZYVET in April 2017, and have never looked back. EZYVET was able to handle our transition seamlessly, and give a lot of great support. That is one of the best things this company. They provide excellent customer service and are very responsive to any requests. Their platform is very user-friendly, and I love having access to all our patient information, from home. One of the features that we absolutely love is their automated texting and email reminders. This is a very powerful tool in the software, and we have seen the number of appointments made in our practice go up 30% in the past year. We attribute this to the features of this software. That is very exciting for a practice such as ours, who relies so heavily on non-verbal communication with our clients. Currently, between texts and email appointment requests, we are finding that almost 50% of clients are requesting and making appointments through emails and texts (and not phone calls). This is the future of veterinary practice, and EZYVET is ahead of the curve. They also have an online booking system feature which is very exciting. We have a BOOK ONLINE button on our website that automatically creates a new client/ patient profile directly onto the software. Another great feature. Very happy with the software and the customer support.

Cons

Works optimally on google chrome. Not so great on Safari (for MAC users), but EZYVET support has been very responsive to this, and its improving daily. Online scheduler is a work in progress. But progress has been made.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: June 2018

June 2018

 

Thanks for your awesome review, we're always looking at ways that we can improve and the Customer Portal has been undergoing constant developments improvements