iVisitor Software

doing away with our manual process. this is more streamlined and simple process.

Pros

screening tool is a great in assisting with enhancing Export Compliance. Very simple process from Employee User Type perspective. Notifies visitor and host.

Cons

the pictures are horrible when printed out to the point I don't see why its even necessary to have a picture.

still in early stages of testing and gathering feedback

Professional image, and addressed a safety issue of knowing who is currently in our building.

Pros

The professional image of having pre-printed visitor tags is very important to us, and it makes our visitors feel very welcome when they arrive.

Cons

I had a tough time finding a nice looking way for people to wear the tags, but when I did, I was very pleased with the result. I think Veristream should offer more solutions rather than leaving it up to the customer to figure out.

Pros

The software is user friendly for entry of visitors/guests and our security guards manage to get check in quickly.

Cons

The system has had issues during the last couple of weeks in the morning when we have had a large number of visitors/guests to check in.

Mainly, the ability to notify my front office of intended visitors, what location the visitor needs to be directed to and to notify the host that their guest(s) have arrived without hunting them down.

Pros

I like that you can send an email to the visitor to confirm their visit, as well as reply back to the reception station if you as the host are running late or need to get a message to the visitor

Cons

It would be great if the delivery option was available to all users and not solely in the Admin function. This way the recipient can notify the receptionist that they are expecting a package and how many, just as they do for visitors.

reduction in time of receptionist by not having to phone the people.

Pros

ease of use for visitors especially the barcode and smartphone us very handy. Also good is that everything is web based

Cons

might become better with some usability features for the registering people and some more dynamics of the website. It is quiet static now and some features like registering reoccuring visitors are not always getting emails with barcodes...

Pros

the simplicity. it doesn't have a lot of extra unnecessary stuff to wade through. you can easily get to what you are looking for and get it done.

With the ability to not only track visitors, it creates custom badges, integrate into security badge system and check for dangerous parties. Awesome !

Pros

Encompassing

Cons

Setups are not as easy and I would like

Advice to Others

must check this out as an option

Sales and technical support from initial contact to local implementation has been excellent. Response time and engagement also excellent whether reaching out to Sales Support team or Help Desk. Courteous and professional.

Pros

Incredibly easy to operate with a lot of flexibility and customization capability. We've taken a "meat and potatoes" initial approach but intend to leverage full capabilities as we roll out to other North American Centers.

Cons

We would like to have the capability to print badges in a couple of colors.

Advice to Others

Excellent partner to work with. Open-minded, responsive, creative.

Customer friendly and conscious! very open to creative ideas shared by customers for customisations. THANK YOU! Veristream

Curtis | Liz | John are our achors here at Johnson & Johnson

The pros it has been very dependable. My support help Christina has been a great help trying to
get my printer up and running again

We evaluated numerous products when we started looking for a visitor control system and iVisitor was the only one that had the capabilities we needed. Additionally, we receive immediate and friendly support from Laurel and the rest of your support team any time we have a question. I am impressed with your service and support. I do have one suggestion however that we feel would enhance your product. You should give Admin users the ability to perform configuration of certain features, such as add/remove fields, alter field names, set up security classes and functionality.

The software fulfills the campus needs to monitor and specify the various type of traffic during the course of the day. Its simplicity is as valuable as its comprehensibility.

We use this software for signing visitors and vendors. It is a very smooth process and quick and easy for people to understand. I very much like how we can save people in the system for simple sign in. We have a lot of vendors who come in multiple times a month or even a week and its simple to just know who they are and sign them in. Instead of them always having them sign in and get a picture taken.

A con that I have, when I go to save someone as a Pre-Approved visitor, I can't take the picture I already took when the signed in. I have to save their information and than the next time they come in take a picture. I hope for a way to just take the picture I just took and add it to the profile.

The Customer Service agent I work closely with Laurel Cates is fantastic. Anytime I have a question or need help she responses very quickly and is very informative. She is a pleasure to work with and has given me a lot of knowledge on how to work the software better.

User friendly.

Duplicate name entries with CSV file uploads is an ongoing issue.

We have been using I-Visitor for over a year. Seems to be going well with little to no issues

I would like to say that the Ivisitor system is good to operate and our lobby officers can use the system easily. We had issues with the printing of badges, however, have corrected that issue. I am overall happy with Ivisitor. The Tech support is good and quick to reply to questions. Thanks.

The system is very simplistic, which makes it great for everyone to quickly pick up on.
Curtis and Liz are excellent when it comes to customer service. They are always there and eager to help when there is a problem, even if the problem does not originate at Veristream.
The system downtime is non-existent
There is some customization that Phoenix Contact would like to have, but it is not available to be incorporated into the program. These have been discussed with Curtis.
Overall, I would recommend this system to anyone.

We have iVisitor integrated with C-Cure at our building and it works nicely. Each visitor badge printed sends an update to our security system activating the badge for just that day and for just the turnstiles the guest will be using. Since the system is on the web, all of our tenants have access to enter their own visitors. We also do a nightly upload to iVisitor that syncs it with C-Cure, thereby eliminating the need to add and delete users manually. As you can imagine, that's a nice feature to have at the building of 1.2 million square feet.

Our biggest issue has been web printing to Datamax thermal label printers. The configuration is a bear. The support folks at Veristream were helpful but this issue costs them a star. If they had a more turnkey printing solution they'd get an A+ because the product really is pretty good. I'd recommend it.

I manage security for a commercial hi-rise building. We encounter basically 300 -400 visitors a day. After facing challenges for seven years using a visitor system that was tedious and needed constant service, I have found the iVisitor Web System to be quite the opposite. The iVisitor System is user-friendly, in that, it is very easy to use, allows tenants to manage their data, and has substantial instructions that clearly explain how to work around the system. I find that the majority of my tenants need only a brief tutorial of the system and their off and running. In addition, the system requires little maintenance on the administrative side. It quickly imports data and it sends email alerts immediately when guest(s) arrive. Importing large visitation Groups into the system is very easy also.

Lastly, my support team has the responsibility of checking guest(s) in once they have been registered. The support team has told me that attaining the iVisitor System is one of the best ideas the building has ever undertaking.

iVisitor "Two Thumbs Way Up"

iVisitor is the most superior and technically advanced visitor management system I have had the honor to work with.
Veristream's seamless software, impeccable customer service and quick turnaround on requests is why they are so successful in the marketplace.
I give Veristream 5 stars and know the tenants in our building would as well. Their product, iVisitor, has streamlined guest and vendor check-ins for a safer and more productive transition from our lobby to their floor destination. If you want the best, look no further, Veristream has the solution.