The Receptionist for iPad Software

Pros

This is the most simple easy to use product for not only our staff, but also our visitors. This takes very little staff assistance to support and get people logged in. Return visits are quick and easy and the time savings for staff and visitors has been significant.

Cons

We wish you could customize the interface and database such as adding attachments, but currently this isn't an option. We also would like to be able to scan in using a scan of our exiting badges which we currently use, but this also isn't currently an option. These aren't show stoppers by any means and are very specific to our environment. They allow for feature requests which we had submitted for these needs.

Pros

This application is very light and can be installed easily. It is a very simple application using which we can track visitors and also check who is expected to visit on a particular day

Cons

There are no cons. This is a very small application and everything has be thought of

The Receptionist for iPad has been immensely helpful. I have personalized it to maximize the use in my department. Students have no problem using it and our counselors appreciate being notified the minute the student checks in.

Pros

This software has been wonderful for our college visits. It is very self explanatory with a lot of helpful features.

Cons

I only have one complaint with this software. I wish I had the ability to have the notification sent to the counselor the minute the student clicks on their button and not have to wait until they finish the whole check in process.

Pros

What I liked most was the ability to save on payroll with not having to hire a receptionist.

Cons

There's nothing that I dislike about this software. It's easy to use and offers the ability to customize.

We wanted to do away with receptionists at our Corporate office, so we replaced that functionality with the iPad receptionist app. It's worked reliably for us, for the most part. The updates are highly manual, but that's usually not an issue. It took a few months for everyone in the office to get used to it, but here we are two years later still using it. Will probably replace this solution with a custom MS PowerApp at some point.

Pros

The portal interface can be mastered in a couple hours. There really isn't much investment needed to learn everything about the product and get your account up and running. Great customer service.

Cons

The actual options of this application are minimal. I've found myself on more than one occasion "hacking" together a solution based on the options available.

Pros

I love this product. Super simple to set up, customize, change/update, and manage.

A real great 'set it and forget it' kind of product.

Cons

While i'm not 100% sure it has anything to do with the app, sometimes when a guest is typing in their name the keyboard goes completely crazy and makes it difficult.

While not really a 'con' per se, but a feature request would be to have it make a phone call, announcement over a PA or maybe a prerecorded message, or something similar.

Maybe relay it through Twilio or something similar?

cost saving of a headcount, and easy to use to assure the right contact is reached for guest.

Pros

Easy to use. Fits the simple need. User friendly. Looks good in the lobby. Keeps everyone from calling me or my assistant.

Cons

The versatility is limited. I'd like to set refresh dates on videos and agreements, can't do that unless I remove and start everyone over. Would like to be a check out for lunch button, so we're not having to waist a second badge for guest/visitors. Be nice to get a text once a contractor leaves, just as a way to know for sure. Again just a few things that could be added to help the end user.

Pros

The receptionist is slick ,intuitive and ensures fast sign-in for visitors visiting our office. We have been commended on a lot of occasions by partners and customers who pay us a visit at our office space.
The receptionist makes it easy to search for the contact of any employee and even merge a photo to every employee contact.
We recently integrated this tool with Badge-printer and this has made us to print badges for visitors to our office. The Receptionist ensures every visitor to our office environment is easily tracked ,allowing us know whom they are with.

Cons

We have not encountered any issue of note since we started using this tool. It is an important part of ensuring security in our office.

User friendly.

Pros

User friendly and the availability of your Customer Service. Love the fact that I can design the buttons and add our logo.

Cons

Nothing other than our team has Samsung/Android phones. Would like to download the app, but your product is currently accessible on iphone only.

I am comfortable with the fact that I can walk away from my desk to do various tasks without leaving someone standing in the lobby.

Pros

The fact that you can tailor it to our business is awesome. The customer service is AWESOME! They respond almost immediately and then provide you with step by step instructions to perform the task.

Cons

There aren't enough spaces for names. We have to generalize departments and then when a visit sends a message it is up to the department to find out who has an appointment with that guest. Options for responses are also limited.

Pros

Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests.
Everything works as it should.

Cons

Feature Set and Customization. Other solutions have better ability to tweak features and modify from a plain vanilla solution. Every aspect could do with a few additional features to make the solution the ultimate virtual receptionist.
Suggestions include:

Ability to backdate checkout of guests in portal.
Ability to receive notification if guest does not checkout by end of day or preset time.
Ability to delete guests that are registered in device.
Ability to block guests that have pre-registered and flag if guest attempts to re-register.
Ability to send notifications on check out of guest.
Ability to customize e-mail notification form and change sender address.
Ability to fast sign in via phone OR e-mail address (make it customizable)
Better layout for customizing visitor interface, what you see in portal is not always what you get.
Ability to see how many times a guest has checked in previously by simply clicking on a previous visit. (Maybe more statistics)

Pros

Sales and support staff have been super responsive and helpful throughout the setup and implementation of the software. The setup process is very easy. Guests checking in with the application have required very little assistance.

Cons

Not applicable. There isn't much "bad" to say about this application. If one were to have issues, the support team is helpful with troubleshooting or work-arounds.

Pros

The receptionist keeps our client information in one place and allows for check in and check out to be seamless and intuitive.

Cons

I wish there were more options when it came to the buttons, such as removing a required input field from some buttons. I also wish there were just more customization options.

It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Pros

Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

Cons

With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

Pros

We like most that it is able to keep a directory of all of our employees and then when a visitor comes in it sends them a text message that they are here.

Cons

The app has crashed a few times but other than that we have not had many issues with the software itself.

Pros

Sign-in is fast and easy, and it even remembers people who have signed in before. Buttons are customizable with cute little icons. The design is sleek and it's overall very easy to use.

Cons

I have yet to find a "back" button that allows the visitor to return to the previous screen if they've accidentally entered something incorrectly.

Automation, cost savings from using paper visitor logs, and ease of use!

Pros

There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand.

Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy.

There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Cons

For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Pros

it is easy to use and makes for a more efficient sign in process. if there is a problem the support staff is quick to respond and help find an solution to whatever your issue is.

Cons

I have no serious cons to list. the only slight complaint I would have would be the limited ability to design and customize fonts for the home page.

Pros

Once someone is added in the system, the Receptionist recalls them for their next visit. It is convenient and professional and automatically e-mails the person whom the guest has come to meet with.

Cons

The updates take a long time. In a busy office, its difficult for the system to update for 20 minutes.

Pros

I like that it is simple to set up and use and works consistently. We use this in a medical suites environment with multiple independent doctors who have their own patients.

Cons

Has frozen up once or twice in about 4-5 months of use. I think usually associated with automatic OS updates. Because I'm using this for different independent doctors, it would be nice if I could have each doctor have their own patient forms that could be signed on the screen, but that isn't possible now. I currently have 15 and more will be added.