The Receptionist for iPad Software

An experience worth far more than the cost.

Automation, cost savings from using paper visitor logs, and ease of use!

Pros

There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand.

Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy.

There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Cons

For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Fantastic from start to finish!

Professionalism, Health & Safety compliance, value for money!!

Pros

The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity.

All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer!

And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference.

I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging.

On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow.

The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator.

I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Cons

There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

We are using this in a school setting and it is very helpful in helping us to keep track of visitors

Security and peace of mind in knowing that we have a way to know who is on campus at all times.

Pros

Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Cons

One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.

Gets The Job Done

We wanted to do away with receptionists at our Corporate office, so we replaced that functionality with the iPad receptionist app. It's worked reliably for us, for the most part. The updates are highly manual, but that's usually not an issue. It took a few months for everyone in the office to get used to it, but here we are two years later still using it. Will probably replace this solution with a custom MS PowerApp at some point.

Pros

The portal interface can be mastered in a couple hours. There really isn't much investment needed to learn everything about the product and get your account up and running. Great customer service.

Cons

The actual options of this application are minimal. I've found myself on more than one occasion "hacking" together a solution based on the options available.

Great for visitor management.

Pros

The receptionist is slick ,intuitive and ensures fast sign-in for visitors visiting our office. We have been commended on a lot of occasions by partners and customers who pay us a visit at our office space.
The receptionist makes it easy to search for the contact of any employee and even merge a photo to every employee contact.
We recently integrated this tool with Badge-printer and this has made us to print badges for visitors to our office. The Receptionist ensures every visitor to our office environment is easily tracked ,allowing us know whom they are with.

Cons

We have not encountered any issue of note since we started using this tool. It is an important part of ensuring security in our office.

TDK-Lambda Americas Inc.

Before choosing iPad Receptionist we tried 3 other major Visitor Management software systems. We downloaded their free trials (typically 30 day) and purchased some equipment (ipad & badge printer) to have real world experience with all of them. Out of all of them, iPad Receptionist was by far the easiest to set up for the administrator of the system. The visitor sign in/sign out and host notification processes are both intuitive and reliable.

Pros

None of the other systems tested came close to being competitive in regard to cost and customer service. Another feature we like is the system is regularly being updated with improvements and more options. The people that we have spoken with and emailed at the company give us a real feeling that they care about your needs as a customer.

Cons

The only issue we have had has been that our badge printer is networked and for some reason it occasionally goes to Wifi mode and badges will not print, but the system still notifies the host.

Less issues compared to other vendors! Support is Grade A. Others have been closer to F.

Pros

Simple setup and configuration compared to other vendors in the similar industry. The web interface is simple enough to get use to.

Cons

Lacking features to compete with higher tier apps in the industry even though they don't execute them that well. Features such as a like an emergency list if a fire occurs with all the people in the building and maybe even procedures/ contact list.

The api needs to be able to push data out to other SaaS systems/databases.

Excellent product!

We've been using iPad Receptionist in multiple locations for a couple of years now. The ease of use is amazing. They have made some modifications over the years to allow for some personalization, which is good. We receive a lot of comments about how "cool it is" when our guests arrive.

Pros

Personalization, functionality, easy modifications

Cons

The pictures taken of the guests are always dark.

Great Interactive Tool to Ensure No One Goes Unnoticed

Love it so far. When and if I open my store I will be buying this software and using it. Knowing who is coming, when they are coming, all of these factors need to be considered in the business person's schedule. I think this is a wonderful new software and very user friendly.

Pros

For the free version I've explored so far, it is a great tool!! I am in the process of checking out brick and mortar locations to open my own secondhand store. This software allows for people to check in via their cell phones with Receptionist for iPad and this software can be programmed to notify each person who would be expecting customers and or visitors. No more waiting at an empty desk while someone has to run to the back for a moment. Also a great perk is that this software is multi lingual !!

Cons

I have not yet paid for the "Official" software but from what I have seen from the free offering, this is a marvelous tool for anyone who has an office, and even for people who have a lot of people to be expected at family events!!

Easy to use Receptionist

I have used the Receptionist for iPad for a year now. I very rarely run into any tech issues.. and when I do, they are usually very quick to reply and help me get back up and running. Everyone who checks in at our office thinks it's a really cool and "high tech" feature. We will continue to use the Receptionist for iPad for 2017!

Pros

Easy to use.

Cons

Sometimes it doesn't want to stay connected to wifi.

Overall positive, it fits a need.

cost saving of a headcount, and easy to use to assure the right contact is reached for guest.

Pros

Easy to use. Fits the simple need. User friendly. Looks good in the lobby. Keeps everyone from calling me or my assistant.

Cons

The versatility is limited. I'd like to set refresh dates on videos and agreements, can't do that unless I remove and start everyone over. Would like to be a check out for lunch button, so we're not having to waist a second badge for guest/visitors. Be nice to get a text once a contractor leaves, just as a way to know for sure. Again just a few things that could be added to help the end user.

The solution to our problem...!

We love our iPad Receptionist. Although it may have some issues here and there (like all software does) the support provided to solving these issues is definitely 5 star...!

Pros

It's so user friendly and easy to set up. Visitors think it's so modern and clever ... they love it!

Wonderful College Visit Service

The Receptionist for iPad has been immensely helpful. I have personalized it to maximize the use in my department. Students have no problem using it and our counselors appreciate being notified the minute the student checks in.

Pros

This software has been wonderful for our college visits. It is very self explanatory with a lot of helpful features.

Cons

I only have one complaint with this software. I wish I had the ability to have the notification sent to the counselor the minute the student clicks on their button and not have to wait until they finish the whole check in process.

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

Pros

What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

Cons

The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

Highly Customizable and Affordable Reception/Notification Software

For the last 8 months I have been testing out 10 different receptionist applications to find the best one that suited our companies needs. The iPad Receptionist was the clear winner due to its ease of use, customization, and amazing customer support. We were looking for a notification system that allowed our employees to receive text messages when their guests were in our lobby. We also wanted our admins to be notified as well incase someone was away from their phone. The relay system with The iPad Receptionist is fantastic and allows our admins to be notified if the original employee does not respond within a minute. USPS and Fedex complained about our last application that we put in the field because they didn't want to type anything in and it was too confusing. With our current system, it could not be easier as they no longer need to type anything in and can choose preset options. We have gotten a lot of positive feedback since the change. From an admin standpoint, the backend is very easy to use/update. We were able to upload a CSV file with all the information, and set the relay contacts for each contact very easily. The price is also very reasonable. It fell within the middle, price wise, out of the 10 applications I tested. The customer service has been phenomenal! Their response time is great, and they are always very nice. Even more important though, I have submitted 2 bug reports that were taken care of within days, and have submitted feature requests that came out in later versions. It has been great working with The iPad Receptionist as they have made my job a lot easier.

Good product and great customer service!

Gave our receptionist the freedom of not having to hand-write visitor badges. Overall, it looks better when entering our office, visitors are excited to use it.

Pros

The most valuable thing about The Receptionist is their customer service team. Helped us through every question and issue we've had. The badge printer complements extremely well and was able to easily customize the badges for our company. Management on website is user-friendly, any changes are quickly reflected on mobile app

Cons

Would like language options. Language translation is something we look forward to in the future!
IT Department found limited/missing customization abilities for: button size, fonts, background/page image, clock header, layout/location, padding/margins.

Incredibly efficient and easy to use!

Easy way to track visitors Keeps NDR records for us Automatically uploads records Repeat visitors aren't frustrated anymore!

Pros

Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

Cons

I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Very simple and easy to use! It's simplicity results in some limitations, but overall great.

It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Pros

Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

Cons

With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

Best support ever!

My best experience always comes from support, generally support team. The customer service she provides is ALWAYS excellent!!! My experience with support always spills over to my overall liking of the software itself.

Pros

The ease of use. We have used it for the past 2 years, and we basically set it up and haven't modified anything in two year and it has worked fine. We have had a few instances of the iPads crashing because of a receptionist or iOS update, but that's it.

Cons

How long it took the features I originally requested to actually come out. I'm glad they finally did and that my request where heard.

Great new tool - Badge Editor!

Pros

The new badge editor tool is easy to change and update. It easy to customize and works well with the brother printers!

Cons

I had a hard time finding the new badge tool. Wasn't sure if it was on the iPad itself or on the website. It makes sense where it is though (under the buttons on the site), since you may not want all the buttons to print a badge.