About Traction Guest

Traction Guest is a cloud-based visitor management solution for businesses of all sizes and industries. It enables users to manage visitor information, administration processes and on-premise security at workplaces and events.

Core features include the digital guest book, instant host notifications, electronic document signing, automatic badge printing, visual identification, customizable watchlists and offline alerts. The platform is customizable, allowing users to create unique sign-in processes tailored to the visitor and business requirements.

Other features include adjustable user roles, in-app visitor search, visitor pre-registration, emergency roll-call view, QR code-enabled check in and check out. The solution offers many integrations with pla...


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Supported Operating System(s):

Web browser (OS agnostic)

166 Reviews of Traction Guest

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(124)

124

4 stars

(41)

41

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 166 results

December 2020

Ricky from Technical Safety BC

Verified Reviewer

Company Size: 201-500 employees

Industry: Government Relations

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2020

Traction Guest

Was able to solve our covid-19 health screening questionnaire for guests coming into our offices and they have excellent account managers that will work with you to explore your needs.

Pros

Ease of configurability in workflow of questions. Integration with our Active Directory and SSO login. E-mail sign in and contactless guest registration.

Cons

Reporting can be improved as currently method is CSV based. Area of analytics improvement will greatly enhanced this product.

Reasons for Choosing Traction Guest

It integrated better with our in office guest sign in concept that we currently had with Envoy and was a great direct replacement with great ease of use.

Reasons for Switching to Traction Guest

They did not have a covid-19 module ready at the time we were looking and their development had no ETA on their beta product. Since time was of the essence we were forced to look at other options.

Response from Traction Guest

Replied December 2020

Thanks so much for the review Ricky! Helping companies adjust their onsite visitor management and security processes to fit with the COVID-19 pandemic was something we sought to stay ahead of the curve on, and we're grateful that we've been able to support your company in that regard! Registration, contactless sign-in, as well as integrations with AD and SSO are also very useful features of ours indeed. Visitor analytics is something that we are in the middle of planning, as we know that that will only help supplement these functionalities in the mid-pandemic and post-pandemic workplace. Our team has enjoyed working with yours and we remain available via support@tractionguest.com or via +1 855 215 9508 anytime you need us!

December 2019

Myron from Genesys Telecommunications Laboratories, Inc.

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Front Desk Traction Guest

Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020. We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward.

Pros

Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc. Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Cons

The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature. Overall though, the software has been great for our company needs.

Reasons for Choosing Traction Guest

I think I chose Traction Guest first because of the offerings they proposed that would fit our business. Secondly, they actually called us back and really answered our questions regarding the software, availability, deployment and other milestones that we needed to consider before moving forward. Lastly, was their customer service was far beyond what we were experiencing in getting information from other potential vendors. That is what eventually sold me on moving forward with Traction Guest.

Response from Traction Guest

Replied December 2019

Hey Myron - It was great working with you and your team last month. We are excited and ready for you to add the new regions to the account. As always, let us know if there is anything we can do to help in the meantime. Cheers! Josh Szepesi Solutions Consultant

January 2021

Brian from StandardAero

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Airlines/Aviation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2021

Excellent product

Powerful and customizable system. No down time. Email and text messages to hosts and guests. COVID screening, safety and NDA plus data collection. Ties in to our training records and flags watchlisted visitors. We use the roll call display to show our safety and maintenance teams all the contractors on site. The granular permission levels are perfect for us.

Pros

The guest experience is excellent and our security guards are easily able to use the web interface. The traction guest support team provides timely and detailed help. Well documented and easy to customize.

Cons

No issues. The features we need already existed in the software.

Reasons for Choosing Traction Guest

Introduced to Traction Guest at the ASIS security conference. Our Import/Export team liked the integration with our existing Trade Compliance software.

Response from Traction Guest

Replied January 2021

Thank you so much for taking time to write this review, Brian. We're proud to have an onsite security and access management platform that includes things like trade compliance, COVID-screening, email/SMS notifications, and NDAs to support these processes for your organization. Anytime you have additional feedback or would like additional support, please do not hesitate to contact us again at support@tractionguest.com.

December 2020

Margie from StandardAero (San Antonio), Inc.

Company Size: 501-1,000 employees

Industry: Airlines/Aviation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

December 2020

TRaction Guest

I like the software. It is very helpful in the screening process.

Pros

I really like the contractor screening feature.

Cons

The experience is hard to program, but the customer service is excellent.

Response from Traction Guest

Replied January 2021

Thank you so much for the review Margie! We're glad to hear that our software has helped your company with onsite contractor management! We know that its variety of features can be confusing at times - please don't hesitate to reach out to us again at support@tractionguest.com if there's any way we can help!

December 2020

Kathleen from Aptum

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Contactless Signin

With Covid-19 the roll-out of the contactless sign-in is exactly what we needed.

Pros

Registration experience is much easier to create than the kiosk experience.

Cons

Kiosk experience - cannot copy and paste within the experience.

Reasons for Choosing Traction Guest

Customer Service is excellent. I have been dealing [SENSITIVE CONTENT HIDDEN] and both ladies were exceptional in helping me to get matters resolved.

Response from Traction Guest

Replied December 2020

Thanks a lot for the review Kathleen! The Registration Experience indeed has a lot of positive functionalities that are helpful in facilitating touchless sign-in; on the other hand, if you need help working with the Kiosk Experience, we're here to help, just reach out to us at support@tractionguest.com! Our team has enjoyed working with you and we're happy to provide whatever additional support you need!