AT&T UC Voice Software

4.41 / 5 (17)

About AT&T UC Voice


AT&T UC Voice is a cloud-based business Voice over Internet Protocol (VoIP) solution that enables employees to communicate and collaborate via Internet Protocol (IP) phone, video phone and softphone.

AT&T UC Voice's Single Number Reach feature allows executives to access calls on different devices such as desk phones and mobile phones via a single number.This product also provides multiple call features, such as call forwarding, call hold, call park, call pickup, call transfer, do-not-disturb and message dashboard.

AT&T UC Voice's Unified Messaging feature integrates multiple voicemails into a single voicemail box. In addition, the solution allows real-time access to users' voicemails via desk phones. The system's Meet-Me feature enables users to set up conference calls and telephonic discussions.

Support options include community and via phone. The system integrates with Cisco Jabber and Microsoft Lync, which enables users to leverage existing infrastructure.



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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of AT&T UC Voice

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

4 stars

(5)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-17 of 17 reviews

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February 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Experience with AT&T

I have been a loyal customer of AT&T for over nine years. My experience with AT&T has been great from adding lines to my account and purchasing new devices. AT&T has ha interest free installment plan for most devices that they offer which I am currently utilizing. The customer service department is outstanding and has assisted me with every concern I may have had with my account. I also love the different type of payment methods they offer such as paying over the phone or paying at the kiosk at the store location.

Pros

My experience with AT&T has been great from adding lines to my account and purchasing new devices. AT&T has ha interest free installment plan for most devices that they offer which I am currently utilizing. The customer service department is outstanding and has assisted me with every concern I may have had with my account. I also love the different type of payment methods they offer such as paying over the phone or paying at the kiosk at the store location.

Cons

I dislike the activation fee that AT&T charge when purchasing new devices.

January 2018

Charles from hth companies inc

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2018

We have a very good working relationship

very good service where they provide it.

Pros

At&t has provided us with years of very good service. We have used them for several business services.

Cons

The only thing that at&t is lacking on is the amount of service they have in other states. We currently use two providers just to service all areas we work in.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2018

Connects people across the globe

We use this for our huddles especially if the team is multicultural and based on different countries.

Pros

It works for its intended purpose - to connect all people across the globe via audio and/or video conferencing. It's straightforward to use and it allows recording and playback (for a limited time).

Cons

The UI needs improvement and we've experienced some lagging issues. It's also frustrating when the meeting is on and your client can't join just because software is not installed in his computer. Instead of easting our time, we'd ask them to join via web conference, but then another problem arises because features are very limited - i.e. cannot share screen, etc.

December 2018

Gourav from Snowflakes Software Pvt. Ltd

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2018

Great network with expensive plns

Pros

Its network is very good. I am using it from around 2 years and its speed is very fast.

Cons

the only cons about it is its plans are some expensive.

June 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Great Services

I used to work with AT&T on my old job (IBM). Our phone calls and meetings were all using AT&T number. Their support are great and fast as well.

Pros

When the support team were needed, they respond immediately. We don´t need to wait much to get our problem solved.

Cons

There is nothing I've liked least about this software

December 2018

JAMES from Ready To Roll LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

IP Connection Sortware

Pros

Mission critical for wireless broadband connectivity

Cons

There are some outages but overall nothing substancial

March 2017

Ronnie from Century 21 Masters

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Great Service

I had a great time talking to the person that helped me and she was very helpful and sincere!

Pros

Easy to use

Cons

Its not as fast as talking to someone

June 2017

Cordelia from HR Block

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2017

Great product

No complaints it's really easy to use. It's a good product easy to navigate. user friendly. Will recommend to others

Pros

Easy to use user friendly. Easy to navigate through great product. Love that it's easy to work with.

January 2017

Nazeer from IBM

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Best conferencing solution

AT&T connect is best conferencing solution. User can join bridge from mobile (personal) or office desk phone with no additional cost. We can record calls, share screen and lot more.

Pros

Easy to connect
Toll free
Easy to use

August 2018

Jennifer from Camp Fire Northwest Ohio Council

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

August 2018

Works well for the price for a small company

Pros

Technical service is normally pretty quick, no major issues with the service really like the online fax options so we don't have to pay for an extra phone line.

Cons

Not easy to find help when trying to buy replacement phones you can't just buy any old business line phone.

January 2019

Deirdre from Turbo Tax

Company Size: 1 employee

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

January 2019

Great VoIP

Pros

Easy to use, easily transitions for mobile use, it's great for conferencing, and customer service is great.

Cons

I only had an issue once, but it was easily remedied. I have nothing bad to say about the service.

October 2018

Brivelle from Cosmetics

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Newbie

Customer service is excellent and they send follow-up emails weather it’s from speaking with a live are visiting the website. I love the security iwhen it comes to costumer services and it feels good to know you are appreciated at AT&T.

Pros

I like that the Website is easy to navigate and extremely detail in every big and little way.

Cons

There’s nothing not to like about the website.

February 2019

Lora from Legacy Funeral Group

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

February 2019

At&T Customer service

None

Pros

My service call were answered very promptly.

Cons

The person answering my questions could not speak English.

Septembe