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SIP Clients

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Jive Voice logo
 
Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all... Read More
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Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all... Read More
 
Vonage Business Solutions logo
 
Vonage Business Solutions is a cloud-based unified communication solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to any internet... Read More
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Vonage Business Solutions is a cloud-based unified communication solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to any internet... Read More
 
Nextiva Office logo
 
Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony service that helps them to streamline company's communications and establish an in-house VoIP phone system. It offers an integrated and scalable PBX... Read More
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Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony service that helps them to streamline company's communications and establish an in-house VoIP phone system. It offers an integrated and scalable PBX... Read More
 
Virtual Office by 8x8 logo
 
Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read More
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Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read More
 
FluentStream VoIP logo
 
FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise... Read More
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FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise... Read More

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RingCentral Office logo
 
RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and... Read More
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RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and... Read More
 
MegaPath logo
 
MegaPath is Business Voip software that works with medium to large-size businesses in any industry. The system offers companies Internet connectivity, unified communications, security services, managed networking services, and more. With... Read More
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MegaPath is Business Voip software that works with medium to large-size businesses in any industry. The system offers companies Internet connectivity, unified communications, security services, managed networking services, and more. With... Read More
 
Ooma Office logo
 
Ooma Office is a cloud-based VoIP solution that caters to small businesses across various industry verticals that helps them to manage their business operations. Ooma Office offers various capabilities offered by traditional IP PBX... Read More
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Ooma Office is a cloud-based VoIP solution that caters to small businesses across various industry verticals that helps them to manage their business operations. Ooma Office offers various capabilities offered by traditional IP PBX... Read More
 
Simple Phone Co. logo
 
Simple Phone Co is a cloud-based business VoIP solution for small to midsize businesses. Key features include automatic call distribution, call recording, conference calling, auto attendant, internet fax, softphone and SIP trunking. Simple... Read More
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Simple Phone Co is a cloud-based business VoIP solution for small to midsize businesses. Key features include automatic call distribution, call recording, conference calling, auto attendant, internet fax, softphone and SIP trunking. Simple... Read More
 
Business Voice logo
 
Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read More
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Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read More

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NICE inContact Hosted Call Center logo
 
NICE inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to process inbound support requests... Read More
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NICE inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to process inbound support requests... Read More
 
CorvisaOne logo
 
CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or everyday business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing,... Read More
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CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or everyday business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing,... Read More
 
Mitel logo
 
Mitel is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization.  The solution enables system administrators to manage user settings, set preferences and... Read More
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Mitel is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization.  The solution enables system administrators to manage user settings, set preferences and... Read More
 
3CX logo
 

3CX

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways. Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business... Read More
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3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways. Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business... Read More
 
Aircall logo
 
Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across... Read More
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Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across... Read More

Call us for a free FastStart Consultation: +1 888 918 2748


 
ReadyTalk Hosted Voice logo
 
ReadyTalk is a cloud-based communication service provider and offers hosted voice, video and web conferencing and streaming webinars. ReadyTalk’s hosted voice solution, powered by Evolve IP, delivers cloud-based business phone services... Read More
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ReadyTalk is a cloud-based communication service provider and offers hosted voice, video and web conferencing and streaming webinars. ReadyTalk’s hosted voice solution, powered by Evolve IP, delivers cloud-based business phone services... Read More
 
Sharpen logo
 
Sharpen’s cloud-based platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read More
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Sharpen’s cloud-based platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read More
 
MightyCall logo
 
MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications. MightyCall handles incoming calls including toll-free, local and vanity numbers.... Read More
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MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications. MightyCall handles incoming calls including toll-free, local and vanity numbers.... Read More
 
Business VoiceEdge logo
 
Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication... Read More
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Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication... Read More
 
PIMS Dialer logo
 
The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can... Read More
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The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can... Read More
 

Buyer's Guide

by Andrew Friedenthal,
Market Research Associate
Last Updated: June 8, 2018


Choosing the right SIP client for business VoIP can be a daunting task. To begin with, what do all these abbreviations even mean? And which is the right Android, iPhone or desktop SIP client for you?

Even if you know what VoIP and SIP stand for—Voice Over Internet Protocol and Session Initiation Protocol, respectively—that doesn’t clarify what these technologies can do for you.

Luckily, SIP and VoIP clients are much simpler than they may seem. We’re here to help you understand the differences and pick the best app for your Android device or iPhone. This buyer’s guide will cover the basics that will help you get started in the market.

Here’s what we’ll cover:

What are SIP Clients?
Common Features of SIP Clients
The Vendor Landscape
Benefits of SIP Clients

What Are SIP Clients?

SIP clients are software applications built to run on mobile devices with internet connections. These apps facilitate over-the-top (OTT) communications, that is, communication channels that cut service providers out of the picture. Mobile VoIP apps allow you to send voice calls and SMS messages over a Wi-Fi connection.

SIP clients are examples of what is known as unified communications (UC) clients. Unlike simple VoIP softphones, which strictly allow you to make and receive calls over the internet, UC clients include expanded capabilities, such as voicemail, SMS and instant messaging, video conferencing and call settings.

Common Features of SIP Clients

SIP clients often include the following core capabilities:

Voice calling Make and receive calls through your internet connection.
Video calling and conferencing Place and receive video calls on devices with cameras. Some apps allow for video conferencing with multiple users.
Call history Track incoming and outgoing calls.
Voicemail Let callers leave voice messages when you’re not available, listen to voice messages, return calls and check voicemail left on one device from another.
Call settings Use remote control over call settings, route calls from office phones to mobile phones and login to accounts remotely.
SMS text messages Send and receive short message service (SMS) texts over internet connections.

The Vendor Landscape

To help you determine which SIP client is right for you, let’s take a look at a few popular products.

Ringio. Call center software solution Ringio offers a VoIP mobile app for both Android and iOS devices. This app lets users sync contacts, set up and check voicemail and make calls on their mobile devices from their business numbers.

Call history in Ringio

Call history in Ringio (Source: itunes.apple.com)

CSipSimple. CSipSimple is a SIP-based application designed specifically for Android phones. Users of this application can make free calls over Wi-Fi connections.

One of CSipSimple’s most attractive features is that it is free, open-source software.

CSipSimple’s user interface

CSipSimple’s user interface

Zoiper. SIP client Zoiper offers voice and video calling, video conferencing, call recording, call transfer and an auto-answering feature. It has native mobile apps for both Android and iOS devices. Zoiper also provides an on-premise deployment for Windows, Mac and Linux systems.

Make calls in Zoiper

Make calls in Zoiper (Source: itunes.apple.com)

Benefits of SIP Clients

Here are some benefits to consider when looking for the right SIP client:

Reduced cost and hardware requirements. Some users forego traditional office phone systems in favor of conducting all their business communications through SIP clients. This means you can save money right off the bat by not investing in extra hardware.

Easy integration with existing software. Many SIP clients can integrate with your existing software. For example, Zoiper can aggregate your contacts from Outlook as well as Android and iOS devices. Many of these apps also offer integration with customer relationship management (CRM) software, such as Thunderbird and Zoho CRM.

Over-the-top communications. We briefly discussed OTT communications earlier in this guide. Using OTT communication technologies, such as SIP clients, means you’re cutting out traditional service providers completely. You can make free calls and send SMS texts over public Wi-Fi with these apps.

Market Trends to Understand

Bring your own device (BYOD): As more and more businesses adopt a remote workforce, the concept of BYOD is gaining popularity in the market. BYOD refers to a set of policies that allow users to install business apps and access business data on their personal devices, such as smartphones, tablets and desktops. This allows users to cut down on significant costs in hardware purchase and work securely in mobile locations.

SIP clients allow users to implement BYOD in their business communication processes. With SIP, users can install VoIP calling apps on their Android and iOS devices to securely manage emails, messages and voice calls.

Multi-channel communication: Instead of having disparate systems for managing different communication channels, such as voice calls, messages and emails, businesses are adopting multi-channel communication strategies. Unlike traditional business VoIP products that offer only the capability of voice calling, SIP clients provide the capability of managing multichannel communication, such as SMS, emails, chat messages and voice messages, from a single platform. With this trend, SIP client services are gaining popularity in the market.

Diversifying your communications profile: SIP clients offer an alternate option for the UC profile. In case of issues in the primary UC services, businesses can leverage SIP clients to manage their communication services.

Toll bypass: Communications are one of the major costs of running a business. Within this expense, purchasing network hardware, such as phone systems and cables, constitutes a significant portion of the expenses. Traditional phone systems charge voice calls on per minute basis.

A SIP client service allows users to bypass all these costs. Toll bypass refers to routing voice calls from traditional phone systems to a VoIP solution that runs over the internet. This way, data costs are significantly lower than traditional network calls and it saves capital in the overall communication expenditure.

This service is more popular with businesses across multiple countries, where tariffs for international calls are significantly higher than the local tariffs. Using a SIP-client-enabled VoIP service allows users to stay within their communications budgets. This service is another reason why SIP clients are in demand in the market.

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Business VoIP Systems Pricing Guide

 

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