Finding software can be overwhelming. Software Advice has helped thousands of businesses choose the right softphone software so they can make and receive calls using laptops.

Showing 1-20 of 80 products

RingCentral Office

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and... Read more

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Recent recommendations: 71 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Nextiva Office

Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony service that helps them to streamline company's communications and establish an in-house VoIP phone system. It offers an integrated and scalable PBX... Read more

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Recent recommendations: 68 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Jive Voice

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all... Read more

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Recent recommendations: 49 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Vonage Business Solutions

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled... Read more

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Recent recommendations: 46 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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FluentStream VoIP

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise... Read more

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Recent recommendations: 42 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Virtual Office by 8x8

Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read more

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Recent recommendations: 38 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Business Voice

Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read more

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Recent recommendations: 33 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Dialpad

Designed for organizations of any size, Dialpad Talk is a cloud-based communications platform that allows businesses to access voice, messaging, meetings and video from any computer, smartphone, or tablet. Other key features include... Read more

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Recent recommendations: 21 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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OfficeConnect

OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targeted towards mid to large-sized... Read more

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Recent recommendations: 7 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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net2phone

net2phone’s cloud PBX VoIP phone solution enables businesses to communicate in a variety of methods, whether voice, texting, messaging or web chat, over an array of devices, in the office and on the go. The net2phone solution features... Read more

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Recent recommendations: 7 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Five9 Cloud Contact Center

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.  Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat,... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Twilio Voice API

Twilio's Voice API is a fully programmable VoIP system that helps companies make, manage and route calls to a browser, app, phone and more. Key features include call monitoring, call transcripts, call routing, PBX, auto dialer / predictive... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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NICE inContact Hosted Call Center

NICE inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to process inbound support requests... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Versature

Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial,... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
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Intulse

Intulse is a cloud-based VoIP solution for small and midsize businesses. Key features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed... Read more

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Recent recommendations: 3 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Mitel

Mitel is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization.  The solution enables system administrators to manage user settings, set preferences and... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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3CX

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways. Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business... Read more

Platforms: Win
Deployments: On premise
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Aircall

Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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ReadyTalk Hosted Voice

ReadyTalk is a cloud-based communication service provider and offers hosted voice, video and web conferencing and streaming webinars. ReadyTalk’s hosted voice solution, powered by Evolve IP, delivers cloud-based business phone services... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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NewVoiceMedia Cloud Contact Center

NewVoiceMedia’s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities and data to deliver... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Buyers guide


Last Updated: June 18, 2019

With the vast number of VoIP softphone products on the market, choosing the right solution for your phone system can be daunting. (Technically, all softphones are for VoIP service, since they’re essentially software for placing calls over the Internet.) To help make your decision easier, we’ve compiled this guide.

We’ll outline the common features of softphones and give a rundown of popular products to help you make the right decision for your business. We’ll look at:

What Is a VoIP Softphone?
Common Functions of VoIP Softphones
Benefits of VoIP Softphones
Vendor Landscape
Crucial Considerations for Buyers

What Is a VoIP Softphone?

The name says it all: software phone. Softphones are software applications that run on devices (laptops, smartphones, tablets etc.) with Internet connections and allow you to make and receive calls. Softphones are thus designed for Internet phone service, commonly known as Voice over Internet Protocol (VoIP), rather than traditional phone service.

A VoIP softphone is perhaps easiest to understand when compared to an IP phone i.e., a hardware office phone designed to make calls over the Internet using a business VoIP service rather than traditional land lines.

Both IP phones and softphones serve as endpoints to which VoIP phone systems connect calls, but one is software and the other is hardware.

Some businesses choose to deploy softphones rather than hardware phones as phone system extensions. For instance, if your employees work remotely, it makes more sense to connect the phone system to applications on their laptops than to desk phones in an office they rarely see. Additionally, you can deploy softphones alongside desk phones and connect the same extension to both endpoints. This gives your employees more flexibility in their communications options.

Softphone-only deployments are gaining in popularity and can also help keep the costs of switching to VoIP down, since IP phones can be expensive.

Common Functions of VoIP Softphone Software

VoIP softphones often include the following core capabilities:

Voice calling The key functionality of softphones. Make and receive calls through your Internet connection.
Video calling Place and receive video calls on devices with cameras. (Note that video calling is not the same as video conferencing, which frequently requires a more advanced application.)
Call history Track incoming and outgoing calls.
Voicemail Let callers leave voice messages when you’re not available. Listen to voice messages and return calls.
On-demand call recording Users can frequently initiate on-demand call recording from the softphone user interface (UI).
Directory of contacts/presence Just like your smartphone, a softphone has a directory of contacts. The difference is that softphones also generally display which contacts are currently online (a feature