Business VoiceEdge

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Ratings & Reviews

Overall Rating

2.87 / 5 (45)

4.19 / 5 (370)

Ease-of-Use

3.0 / 5

4.0 / 5

Value for Money

2.5 / 5

4.0 / 5

Customer Support

2.5 / 5

4.5 / 5

Functionality

3.0 / 5

4.0 / 5

Last Reviewed

May 18, 2020

March 12, 2020

Pros/Cons

  • Pros

  • The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

  • I love that we are able to set up different options for when our business is closed or for holidays.

  • Cons

  • While I like the setup now, it was difficult actually getting the portals and everyone setup.

  • Connectivity through phone/data can be slow, but allows it to function well.

  • Pros

  • I like the fact it is easy to use, also gives me the chance to move forward or backward in the recordings

  • The ease of use. Great reliabity with little or no down time. Works great for work at home agents.

  • Cons

  • At the time, the non CRM user interface was a little dated but easy to use and reliable.

  • It is kind of hard to get installed, and I have to go into it a weird way every day because it doesn't play nice with my Java, but I'm used to the back way now so it still works well.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots