Dialpad Talk Software

4.30 / 5 (334)

Our advisors have recommended this product 26 times in the last 30 days

About Dialpad Talk

Designed for organizations of any size, Dialpad Talk is a cloud-based communications platform that allows businesses to access voice, messaging, meetings and video from any computer, smartphone, or tablet. Other key features include call routing, call controls, admin capabilities, voicemail, meetings and collaborations.

Dialpad Talk's native Voice Intelligence features include real-time transcription, sentiment analysis on active calls and highlighted action items within post-call transcriptions.

Dialpad’ Talks interface is able to integrate with business platforms such as G Suite, Office 365, Zendesk and Salesforce.

Dialpad Talk doesn’t require any additional hardware, infrastructure or IT support. Implementation and provisioning ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

334 Reviews of Dialpad Talk

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(169)

169

4 stars

(115)

115

3 stars

(36)

36

2 stars

(9)

9

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 334 results

January 2020

Nicholas from Project: Website

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

The Best Office Phone Solution

Dialpad's AI transcription service makes it easy to follow up on calls without writing notes. It automatically locates todo actions and positive/negative sentiments and makes it incredibly easy to stay on top of all your office communications.

Pros

Dialpad truly has two distinguishing features that make it better than all other competitors: 1. Design. Dialpad's intuitive user interface across all its platforms far exceeds the clunky, outdated interfaces of its closest competitors. Having a similar, yet distinguished interface helps differentiate it from your regular phone app on your phone while retaining similar functionality to ease the learning curve. 2. Seamless integration. Dialpad makes it easy to switch calls between your devices. For example, if I take or make a call on my Mac, I can easily move it onto my cell phone if I need to move locations. Other competitors typically have an iPhone app. While some have apps on other platforms, we have found them buggy, and for some, unusable. There are a number of other features, such as its AI transcription, but these are probably the two most important features for a phone system. Simply put, our team has never had a single complaint about Dialpad, which is exactly what you would hope for in an infrastructure component like Dialpad.

Cons

There isn't anything that I dislike about Dialpad. It has been a perfect solution for our office phone system.

July 2020

TJ from Commercial Credit Group, Inc.

Company Size: 201-500 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

This is the next step in IP phones - Perfect for working from home

This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad. Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system. With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance. Our user feedback has been overwhelmingly positive. Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home.

Pros

Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features.

Cons

I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con.

July 2018

Harry from Oak & Willow Bodywork (d/b/a)

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

July 2018

good value but buggy.

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Pros

Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons

Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

July 2020

Tamesha from BackonTrackAgent

Company Size: 1 employee

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

I Love It!

Efficiency is the right word to sum it up with DialPad. Dialpad has brought Efficiency with my business. I'm able to connect with my clients right from the start. DialPad allows me to prepare to take a call by sending a notification to my device or desktop. I'm ready for every call.

Pros

I love how DialPad offers all of the contacts information right there all at one time. You can check and see the last email, text, appointment. Also, you can view tips to use in you conversation.

Cons

I don't have a whole lot of cons for Dialpad. The only thing, I may say is when there time for an update, my app starts to disconnect a bit when receiving calls/text messages. Other than that, I use DialPad on a daily basis all day long. It's the first thing I bring up on my computer and on my cell phone when I'm on the go. I never miss a call or a message. It's the life of my business.

Reasons for Choosing Dialpad Talk

Initially the color of the company drew my intention. During the trial, I saw how functional Dialpad was. The application was easy to use, I like the way that I was guided to use the product as a new user. I was able to get set up in about 15 mintues. I was able to link my email, setup my phone settings, and import all of my contacts instantly. As the weeks went by, I realized that DialPad was a special tool that made my business thrive more vibrantly.

May 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Effective and helpful VOIP system with some quirks

I am pleased but want more reliability.

Pros

This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

Cons

It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

Reasons for Choosing Dialpad Talk

I wanted more reliable features when switching from laptop to cell phone.