Digium Switchvox Software

Digium is a very friendly and simple software, I optimize the management and that allowed us to meet requirements quickly

Pros

It offers accessible, economical and easy-to-use communications, VoIP technology allows communications at any time and in any place.

Cons

Digium I love I have not got something that I do not like about this software

I was using Elastix, but it took lot of time to read and implement changes in config files, with Switchbox with simple clicks you can configure and savetime.

Pros

The easy of use, its have voicemail integration with email server, screenshare, videoconference to make use with simple clicks.

Cons

The UI is powerfull but adding lot of elements in layout can be difficult to track all calls, server resources and trunk calls

I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world.

Pros

It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes.

Cons

Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example.

Pros

I like being able to use my pre-set call rules to forward my phone to a colleague when I am on vacation, or to my cell phone if I am working remote.

Cons

Something that I didn't like is when setting up my phone list of auto-dialed phone numbers, it took a full 7 days for the list to be uploaded to my phone screen from Switchvox. Customer Service didn't seem to have good answers as to why they weren't showing up. Luckily, a co-worker had experience in this & told me to just be patient & it will upload in a few more days & they were right.

A robust PBX system at a cost that is attractive to small business.

Pros

The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook.

Cons

The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively.

Saves me from having to give out my private cell # to clients.

Pros

Very nice to be able to use the office phone system while out of the office. Clients have no idea that I'm using my cell phone and helps to keep my cell # private.

Cons

Very buggy. Drops calls and sometimes takes a long time to connect the call. We had several issues where the system blocked my IP address when I was on my home Wifi. We had to contact support and they helped us to "fix" the problem but if my ISP assigns my modem a new IP address, we have to go back into the system and unblock my IP again.

Pros

I love how easy this software is and that I can log in from home if I have to. Its so easy to change the Calling Rules if I have to work from home or on the road traveling and need to forward my phone.

Pros

We have been happy with bringing in the Switchvox system into our organization. It has been solid since day 1 and setup was relatively painless. Lots of features and functionality. Adds an enhanced level of communication both within and outside our organization.

Fantastic Hosted PBX.
Amazing real-time visibility and call management tools.

Pros

The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers.
With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license.

Cons

There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though.

We have used this system for our front desk for the past five years! We have been very impressed when using this operating system thanks to it's user friendly layout and advance functions. I recently noticed they updated the switchboard page and made it even easier to use. Transferring calls, sending people to voicemail, and seeing others phone availability has never been easier!