About GoToMeeting

GoToMeeting is a video conferencing and collaboration software that can launch meetings from various locations such as email, Microsoft Office, and instant-messaging tools. The solution is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.

GoToMeeting enables users to organize, invite and attend online meetings, presentations, trainings, and video conference calls. Customers, colleagues, and prospects can view any application on users’ PCs. Its HDFaces video conferencing functionality can share up to six high-definition video feeds per session.

GoToMeeting provides features such as synchronous editing, project management, cooperative writing, minutes management, invitation ma...


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8,391 Reviews of GoToMeeting

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March 2020

User Profile Picture

Jorge from Hova IT

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Good solution for online meetings and presentation

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection. The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.

Pros

I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

Cons

I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

Reasons for Choosing GoToMeeting

Because its easiness to connect to the conference

Reasons for Switching to GoToMeeting

Because I have a lot of problems with how difficult was for the users to connect to the meeting. They connect, but allways forget to connect audio or video because it is no easy to find it. Also bacause I had problems with support and invoicing.

March 2021

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Wesley from Tip brasil

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Hardware

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Perfeito para treinamentos em larga escala (auditório)

No geral a minha experiência tem sido boa, usamos como software principal para dar treinamentos em larga escala (100+).

Pros

Sem dúvida o ponto positivo neste aplicativo é a quantidade de pessoas que suporta. Antes de conhecer o GTM era bem complicado ministrar treinamentos para os parceiros da empresa, devido a quantidade de pessoas simultâneas que precisamos atender (100+). Hoje conseguimos controlar quem fala e a hora que fala, e isso facilita muito a apresentação do treinamento, sem interrupções e ainda gravar o treinamento, que fica disponível por link posteriormente.

Cons

O fato de ter de instalar um software na maquina me deixa um pouco insatisfeito, e tenho a certeza que afeta outros usuários. Em meio a uma era digital em que na internet sofremos com vírus em tudo praticamente, o usuário fica desconfiado com um download e execução. Outro ponto é que em várias empresas a instalação depende do TI para ser executada, dificultando a realização e participação nas reuniões executadas no GTM.

Reasons for Choosing GoToMeeting

Após utilizar a primeira vez, ficamos impressionados, a qualidade de voz e transmissão, mesmo tendo muitas pessoas (100+) ficaram impecáveis. Foi o ponto de decisão para o meu time.

Reasons for Switching to GoToMeeting

A quantidade de pessoas suportadas e também as opções de administrador para oratório.

October 2020

Rad from Rad Drew Photography, LLC

Company Size: 1 employee

Industry: Photography

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

October 2020

Poor Product, Worse Dupport

My relationship with LogMeIn and GoToMeeting was bad from the start. As I was looking for a product to deliver webinars and charge for events, I was promised the moon by sales reps that I later learned didn’t understand the tool and gave me erroneous information. I was also assured before my purchase that their support was top notch. It wasn’t. My biggest complaint, aside from things that didn’t work as promised, was the inept support. I frequently got techs who knew less about their product than I did. I was frequently given incorrect information and many times was promised a call back that never came. When the pandemic hit and I increased my for sale webinar events, I experienced problems with the integration to PayPal. From the first time I called, they refused to consider that the problem could be with them and insisted it was with PayPal. They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end. This despite the promises and hard sell they gave me about how well this feature worked. It was the primary reason that chose their product in the first. After forcing the escalation of my concerns to upper level people in the organization, I thought I’d found someone to listen and dig into what was going on. Instead, I got more hollow assurances and promises of follow up and call backs that never happened. overall, a disaster.

Pros

Not much. I was able to offer webinars, but many of the features promised by sale reps didn’t pan out or work as promised.

Cons

Poor integration with PayPal when selling events. Bugs in applications, things that worked only if you did an end run around a problem that went unfixed for the entire time I had the product.

Reasons for Choosing GoToMeeting

I foolishly believed their sales team who gave me incorrect information, either intentionally or due to their ignorance of how the product worked or both.

March 2021

Jeff from Animal Necessity

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

March 2021

GoToMeeting Consistently Delivers

Overall, the service is reliable and that's why we stick with it. The UI is friendly as well.

Pros

Our company uses this meeting software daily. For the most part, it's always reliable, has great quality sound, and is easy to use to share screens, record, and other basic functions.

Cons

For users new to the software, they have to download it first before using. This becomes an issue when the user doesn't know this and is then late to the meeting. Also, users seems to have a semi-difficult time installing it on their computers and devices. Also, I am personally not a fan of the phone app because it tends to have poor "internet connection" when connected to a cell phone tower. I typically just call in instead, but then you can't see someone's screen. We also aren't a fan at allowing you to run more than one meeting at a time (they upcharge for that).

Reasons for Choosing GoToMeeting

We chose GoToMeeting many years ago when Zoom wasn't all that great. Since then we've stuck with it.

February 2021

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Matthew from Advanced Integrated Systems

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

4.0

February 2021

Good audio quality and very good recordings

Overall the experience has been good. GoToMeeting in my experience isn't the most popular choice and it has been unknown for a few of my newer clients. If you organize a meeting with people unfamiliar with GoToMeeting - be sure to factor in time for them to set it up.

Pros

I love the ability to record my meetings in very good quality. I am then able to place it in a share drive and share it with clients and/or team members. Due to the high quality of the recordings it can take quite a bit of space - but I rather not compromise the quality for storage space.

Cons

I dislike the high cost. I had wanted to acquire this for my personal use and it isn't worth the price. There are alternatives like Zoom and Google Meet that can perform well that I use in my personal work.

Reasons for Choosing GoToMeeting

My organization already had a licence for the software - so extending the licence was easier than a switch.

February 2021

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Syamir from Pejabat Pendidikan Daerah Klang

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2021

My review for GoToMeeting

GoToMeeting has help me connecting with my team especially when we are working from remote site or from home. We are not constricted with the platform that we can use this software, because it can work from almost anywhere which is very positive experience for us.

Pros

Using GoToMeeting as our main communication hub for hosting a online meeting and online webinar are more easy than i expected. The tools in the video meeting such as to change a host and sharing screen help us to have more flexible discussion. Not only from desktop, there are also option to join the video call from mobile device and has the same option like in the desktop version.

Cons

I hardly can think of anything that i dislike with the tool and feature that GoToMeeting has offered. One of thing that can improve this software is, to joining video call from mobile device without needing to registering with the software like the other video conference software has done.

Reasons for Switching to GoToMeeting

There are limited feature that Google Meet can do to smoothing video conference session.

February 2021

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Aminuddin from Celcom Axiata Berhad

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2021

Video conference with great video and audio quality

GoToMeeting really improve how we communicate and connect with my team. We can collaborate on work and task using this software and have a quick meeting whenever any problem arises and fix it on real-time with everyone on the team even tho some of our team member is on remote site.

Pros

GoToMeeting offer a very high video and audio quality for its video conference and video call feature. I have use it for our weekly and monthly meeting with my department team, as we has to work from home. Joining the conference room is really easy, i only need to click on the invitation link and entering the password.

Cons

GoToMeeting offers a mobile apps to joining the video call or video conference, but the feature on the mobile apps is missing some critical tool like chat feature that are limited to the mobile app. There are also no option to change the background color or graphic in the mobile apps.

Reasons for Switching to GoToMeeting

Zoom has an issue with user information security and the video call security.

March 2021

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Nicole from Enquiron

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

3.0

March 2021

Very Professional Webinar and Meeting Software

Overall, GoToMeeting has been extremely easy to use and implement. We've had no set-up or technology issues on the many events we've run over the past few months. Our only critique is the limit of attendees (100) that you can have on event. If that limit did not exist, we wouldn't have any complaints!

Pros

GoToMeeting had a very user-friendly website. Our team was able to set-up events successfully with virtually no training. The website is super easy-to-use and intuitive. We often use the polling feature on our webinars to gain real feedback in real time (that can also be shared) by attendees. Overall, it's been a great software for us, specifically for web-based events.

Cons

It may be the tier we purchased, but there's a limit to the number of attendees you can have on webinars: 100. 100 attendees isn't a lot for the types of events we're promoting, especially if they are client facing. Our company is smaller than 100 people, so this isn't an issue for internal meetings, but has been for external webinars.

Reasons for Switching to GoToMeeting

Zoom wasn't as professional as we wanted it to be (for external meetings). We still use Zoom, on occasion, for internal meetings!

March 2021

Jason from Ildis

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2021

Virtual meetings with less hassle

On an enterprise level, GotoMeeting has been a lifesaver over the past year, allowing my larger clients to stay connected and run remote meetings.

Pros

GoToMeeting makes virtual meetings for large organizations a much more organized process. Being able to schedule meetings directly in-app, and set up multiple meeting rooms at the enterprise level have saved my clients time and money. Also during the pandemic, it has been an invaluable tool to keep my clients' businesses to continue functioning in a remote environment.

Cons

There are other platforms out there that may be easier to use and less expensive. While GoToMeeting is a powerful tool for large organizations, it isn't well suited for small teams. It has more features and a higher price point than many small businesses can afford.

Reasons for Choosing GoToMeeting

We chose GoToMeeting because it fit our enterprise needs best, and our clients had a familiarity with the product that made companywide adoption easier.

March 2021

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Rick from Driving Success

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2021

The original remote meeting platform.

Pros

I've been using Go to meeting for years for remote training, support and conferencing. It's been reliable, easy to use and quick to deploy.

Cons

It seems they are perpetually upgrading the app... just when we need to use it.

Reasons for Choosing GoToMeeting

I've been using GTM to host meetings for years and have no compelling reason to switch. Our meetings are always small so its ben stable and reliable.

April 2021

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Mahendra from Secondary Highschool Chachadgaon,Taluka dinrodi

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2021

GoToMeeting

I used this software since last year and i had bunch of benefits and i can connect my clients and my staff where they live from other countries so very fluently and ease of the functionality we can attend the conference of 100 people’s at a time Lot of benefits its get from but fact is many of people didn’t know about it and seriously it very best and industry leadings features it provides i strongly recommend this over any software

Pros

Create link share it and boom join meeting instantly i think is best and more efficiently working meeting software that i had ever used it fluencly help me alot and my all colleagues and employees more enthusiastically join the meeting and better quality of video call and audio call

Cons

This software is paid and, it provides lot of features but i think everyone thinking with that software is paid so many of them go ahead so i thing GoToMeetings have to provide 7 days trial to people for better understanding of what they paid for

Reasons for Choosing GoToMeeting

It’s work very efficiently and properly

December 2020

Keith from Ace

Company Size: 501-1,000 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Still one of the better collaboration tools out there

Overall the experience is great. Easy to roll out, if GTM pushes out an update we had it set to automatically install for the end user and this did happen it was very seamless as things update quickly and the user had no clue. We have the ability to run a number of reports to show usage, who joined a meeting, etc. The end user could even control some of their own settings from a Web interface.

Pros

I still like GTM and now easy it is compared to Teams, Zoom, or Webx. Administration is very easy as well, plug in someone's name, email address, and a welcome email is sent with links to get them started. As Admin, I RARELY ever have to field any issues or questions. Our end users quickly pickup on how to use it because its very intuitive. When I have to collaborate I still use GTM because I can, otherwise, most employees had to switch to TEAMS because it was included with Win365, however, a small group of users still have GTM for various special needs that TEAMS can't do. I like it because I can manage my meetings better, such a mute and unmute people, IM specific people or all, and when sharing a document they can see more of the document unlike TEAMS which has a smaller window display to the end user. For example, I frequently join a reoccurring meeting where someone uses TEAMS and they share a spreadsheet, its hard to follow because it's so small on the screen.

Cons

Unfortunately, with all the collaboration tools on the market, especially after the 2020 pandemic, GTM is a bit on the costly side especially if people connecting to the meeting decide to "dial in" as to using VoIP. This would drive me nuts because the pre-canned email invite for a meeting did not stress using VoIP to connect and therefore people would use the good old Toll Free thinking "it's free". No, it isn't, we pay per user per minute which adds up quickly. In fact I'm guessing this is where GoTo/LogMeIn makes most of their money . Besides the cost for Toll and Long Distance changes there's also a fee per license/user. However, GoTo did offer some fairly recent new options that allowed for a bit more flexible with how licensing works. Nonetheless, in the long run it was too costly to keep GTM for 100 occasional users and 25 frequent users, when TEAMS was already installed on all company PCs. Many people complained about changing over, and how TEAMS was hogging up their PC processing power, dropping, breaking up, etc. but the squeaky wheel did not get oiled.

December 2020

Snehal Sanjay from Syracuse university

Company Size: 201-500 employees

Industry: Primary/Secondary Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

December 2020

A decent app for virtual meetings

Pros

GoTo Meeting is great for remote meetings and demos. I like the ease with which you can join meetings, easily access the recordings, integrate with Outlook to send email invites for the meetings, the ease of screensharing, and the security and privacy features make it very attractive.

Cons

There are times when you attend meetings and the audio does not work perfectly and the only option left is to restart your device. They could make the video meetings easier. Also a major drawback I feel is not allowing at least two meetings to take place at the same time. And it pushes the users very aggressively to download the software every time.

December 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2020

GoToMeeting, GoToTraining, Go To Google, The Government Hates It

When functioning fully, the tools and the suite could not be better. However, without an extensive pre-screening of the audience to ensure they have the capacity to download the GoTo app, and that they have downloaded Google Chrome and made it their preferred browser, the tools become difficult and the technical support for the audience is virtually non-existent.

Pros

I love the tool when it's working. It provides all of the meeting features, resolves bandwidth concerns and builds an ability to build community for those who are not behind any significant firewalls.

Cons

The inability to run the GoTo Suite of tools without downloads renders it useless in the government space. For those who cannot do downloads, they will be unable to join meetings. For those who refuse to use Google Chrome, they will be unable to use advanced features in the suite of GoTo tools

Reasons for Choosing GoToMeeting

At the time, it was security issues with Zoom. They seem to have overcome them, so Zoom will be a prime contender when we're up for renewal.

Reasons for Switching to GoToMeeting

WebEx was three times as expensive.

December 2020

Christoph Felix from ibau GmbH

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

December 2020

GoToMeeting User Review

When all is installed and running and the users are trained in usage its a really smart conferencing tool with many options that can be used for small webmeetings but also for webmeetings up to 500 participants.

Pros

Great feature is the hybrid audio option. Participants can choose audio via VoIP or a "normal" phone or mobile phone, both audio options are supported. So its also possible to reduce traffic on the data line if you have a large presentation or media to show in your meeting. They also offer a lot of international dial in numbers, so that pasrticipants can join the audio part of the conference without having an international call. Another good feature is the active speaker symbol. If the participant has synchronized the audio line with the webmeeting the moderator always can see who is actually speaking. This is very useful if you have participants that you have in your conference for the first time.

Cons

A feature I am missing is the acitivity tracker of the participants. In other webmeeting software and/or in other version of the product the moderator also is able to check if a participant is not following the presentation cause the software check if he has opened another window or if he is typing in the keyboard. For users without any webconferencing experience the software is not so easy to use. We also never received any support during the installation and implementing process.

Reasons for Choosing GoToMeeting

Because it was the only solutions that fitted mostly of our requirements

Reasons for Switching to GoToMeeting

Because mikogo only can support audio via VoIP or telephone and not both together. It also was only available fpr meetings with up to 25 participants.

November 2020

Kristine from Jurupa Area Recreation & Park District

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

GoToMeetings has done a great job of keeping our work place connected throughout the pandemic

Once COVID-19 became a reality in the work place, we had to scramble to find software's that were easy to use for all staff members as well as using a software that we would feel confident would help keep us connected. GoToMeetings has done a phenomenal job at making working from home feel just as professional and organized as working in your usual working environment. Not only is it a breeze to use, this product has helped tremendously in helping keep our office safe and COVID free by giving us a way to efficiently continue working from home.

Pros

This software has a long list of uses that comes in handy, particularly throughout the current pandemic. Since using GoToMeetings, our staff meetings have become so much easier, and safer! We no longer need to be in the same room to feel like we had a well-organized staff meeting. If you are a user, its as easy as following a link or calling into the number that is created for your meeting. As a host, you can easily create links for your meeting, invite people, and use my favorite feature; locking the meeting. By locking the meeting, you can assure no one else enters the meeting. This proved extremely useful when conducting interviews through GoToMeetings. Using other software's, such as Zoom, you run the risk of getting interrupted by strangers.

Cons

As with any type of technology, there will always been some "technical issues." GoToMeetings does a great job of limiting the number of technical errors, however some are inevitable; Whether it be someone's camera is lagging, someone forgetting to unmute or some other small hiccup. However, no small technical issues can take away from the many uses of GoToMeetings and how easy and convenient it is. I definitely recommend this product.

Reasons for Switching to GoToMeeting

Zoom had too many technical issues while using and we just did not feel comfortable hosting important meetings or conducting interviews while worrying that some random person would be able to infiltrate our meeting/interview.

November 2020

Althea from Trambiserra marmi

Company Size: 11-50 employees

Industry: Building Materials

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

The best conference server I ever tried

Experience is some kind of perfect. Best audio, great image quality, great sound and possibility to share the screen, or share video, clip or files. You can stop your participation whenever you want, or go in pause if you’re in need. Also you can write some public messages as for example questions about conversation . Just one counsel: when the owner talks, all the other participants is better if close them audio, or many sounds can disturb, and plus, they get owner’s voice low.

Pros

As the review title, I can confirm this is for me, the best conference support I ever tried. First motivation of all as that differently to the most of other, you can connect yourself either by pc or by phone. Sometimes it happened to me I had a conference to connect with, and I had to go office or home and get the access only and exclusively by pc, it was not a comfy way. So, then, the second motivation is, if for example you can t open your email and follow the link to access, no drama: you can also get in touch only digiting the access code. This is very useful because if for example you re not using your pc and you don t remember the password for open your mail account and follow the link, you can access in few se one in this way (it really happened to me, as I was on holiday and had to use a public pc, didn t recognize my mail password on that one pc, and it should be a stress sit if I couldn’t t access in other way).

Cons

To be honest, I m sure that is the best software of category I can counsel. Maybe the only thing I would like to change is just for privacy, during conference open to many people (they can be at least 100 persons), I would be glade if my name was not viewed. But anyway, this is not a trouble of the software, but of the people who manage the conference, who some kind of ever ask to change the mail with the name, to be able of name you. Should be nice if GTM get you a nickname.

Reasons for Choosing GoToMeeting

As I tested all of them, I thought it was the best one

Reasons for Switching to GoToMeeting

Just to test other device.

August 2020

Sarah from Studio Flight

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2020

Virtual Meetings (The New Normal)

Our agency has using GoToMeeting for years and it has been extremely user-friendly to deploy across both MAC and PC systems. The web audio has always been crystal clear, which is one of the most important aspects for effective virtual meetings. Our team has also been reall pleased with the ability to screen record. We will continue to use GoToMeeting over Zoom because it's always been reliable, safe, and extremely efficient, even before COVID-19. We have never have any issues with data privacy and GoToMeeting gives us that peace of mind that our conversations are secure and protected.

Pros

GoToMeeting is one of the quickest and most reliable virtual meeting tools available. We've been using GoToMeeting for years and it's always been very secure and safe to use at our agency. Unlike Zoom, we have never been hacked and find the quality and chat features on GoToMeeting very reliable. The admin dashboard provides very robust reporting, especially for time-tracking and monitoring within our agency and for grouping various teams together. You can use this tool to organize a meeting in just a matter of minutes and have peace of mind that your meeting space is protected and data secure.

Cons

The note-taking feature is extremely useful because we don't have to keep jumping back and forth to different screens to record meeting notes. However, it would be really nice if the note-taking feature could be part of the professional plan, especially during COVID-19. It seems like a feature that could be added on at no additional cost and that would be so useful to our teams.

Reasons for Choosing GoToMeeting

The price and features were very reasonable.

Reasons for Switching to GoToMeeting

The privacy, safety and security is much better than Zoom. We have never been hacked using GoToMeeting.

December 2019

User Profile Picture

Richard from Southwest Gas

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

December 2019

GoToMeeting isn’t great, but it isn’t bad either

Overall it does exactly what I need it to do, but I’m really comparing it to WebEx. With WebEx, I could record meetings, create meetings through Outlook, and it had SSO enabled. GoToMeeting seems like a step backwards, but it still gets the job done. Just a little more tedious in my opinion.

Pros

I like that it allows me to hold conference calls and screen share. Really, that’s all I need it to do. I do a lot of demos and walkthroughs with clients and customers, so GoToMeeting is critical for my success. It also allows my customer to share their screen so I can see what errors or issues they’re having on their end. It really helps with the show-don’t-tell aspect of my job. I also like that my PIN never changed. It was a little on the long side, but after a week or so, I had it memorized. Made opening meetings really fast.

Cons

I’m realizing the things I like least about GoToMeeting may be on our configuration side. For example, we don’t have single sign-on (SSO), so anytime I need to open GoToMeeting, I need to log into my account. That gets a little annoying. It also doesn’t integrate with Outlook, which is also annoying. I have to go into GoToMeeting, copy my meeting information, and then paste it back into an Outlook appointment. Just a lot of needless steps. But this could just be on my side - something that we could configure if we wanted to. And I don’t have the ability to record meetings, which may be a licensing issue or configuration issue. Either way, I don’t like it.

Reasons for Switching to GoToMeeting

I assume pricing was the main issue, which I totally understand with the way we’re trying to save money these days. But I don’t know for sure.

September 2019

Arturo from Indra

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

September 2019

Pretty good conference software

The overall experience is really good; GTM runs flawlessly every time and it is full of options. The main con is just related to its price. However if you or your company can afford it, it is a really good option as a meeting software.

Pros

Gotomeeting is a pretty complete meeting software. It features the most common options on the majority of the meeting apps, such as allow to audo or video conferences, allow to share the screen or give control of you desktop to a participant of the meeting, record the sessions and so on. Besides that it also offers some interesting options that in my opinion give GTM an extra value. One interesting feature is that the metings may have an owner that can set different level of permissions for the participants, allowing them to re-schedule the meetings of only participate as listeners but forbidding to talk. The meetings can be scheduled without need of a calendar app, so you can have your scheduled Daily scrum meeting and just need to access GTM to attend. It also count with Google Chrome plugin and a Google Calendar integration in case you're more comfortable that way. To invite people to a meeting is also really simple. It is possible to send a regular mail invitation, but it is also possiblo to do it by sharing a url link or the meeting Id number. Besides all these features, the audio/video quality is excellent, and I've never have a problem during a meeting.

Cons

Maybe the prices are a bit excesive for what it offers, since although other options may not have that many features, they are way more cheaper than GTM and this is the reason my company drop GTM some time ago when we started using G-suite, so we migrate to google meetings.