





Call details






Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8About Avaya IP Office
Avaya IP Office is a cloud-based and on-premise communications and collaboration solution designed for small to midsize businesses.
It features multiple auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more. Avaya IP Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model.
The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, cl...
Call details
Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
February 2018
Gregorio from SISTEMAS MEDICOS NACIONALES S.A. DE C.V.
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2018
It is a powerful tool to manage communications within the organization.
The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.
Pros
The IP telephony has helped us solve major operational problems, in addition the system has several tools that allow you to have a good administration, the configuration is relatively simple and maintenance is simple. In addition you can add other optional benefits such as voicemail, call recording, the Avaya Equinox app among many other features.
Cons
The equipment and licenses are expensive, there are rumors that the system will disappear what creates this expectation if we have made the right investment.
April 2018
Brittany from Columbia Urological Associates
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
April 2018
Using for 3 years, no big issues
Pros
Our rep is very friendly and helpful, even calls us back when he is on vacation since we usually call him directly instead of going through the call center. It is easy to change names, extensions, voicemails, available times, etc on our end and he trained me on that aspect himself. You can set up "trees" to ring to certain groups in a certain order, turn voicemails on or off, send the phones to the automated system manually or on a schedule.
Cons
Occasionally we have small issues, such as a phone we took off of "forward" still being forwarded and we have to put it back on forward and then take it off.
January 2018
Luis from Family First Health
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
3.0
Functionality
4.0
January 2018
Good all around voice solution for office/business
Pros
Avaya provides the phones and set up for their system. Setting up voice mail is fairly easy and it has the option to forward voicemails to email. Wireless calling is also available with additional headsets but our staff love them.
Cons
The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating. It is farily expensive but comprehensive. We've also had an issue where calls on hold get dropped after a certain amount of time and have not found a good solution to this. After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult.
November 2020
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2020
Good inter office communicator
Good
Pros
Very nice product in term of the communication in between the employees for inter organization.
Cons
The structure of the product itself is the least thing I like about this product
January 2018
Adam from RCI Communications, Inc
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Excellent product
A bit biased as we are an Avaya Business Partner that offers the IP Office in a cloud hosted (PoweredBy Avaya) offering.
Pros
Great features. System is great for everyone, from the small restaurant or home office to the multi location 2000+ employee organization or call center. Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.
Cons
Not a whole lot. But for those purchasing a system, the pricing can be a bit higher than some of the others, but going the cloud route may be best.