About Line2 Pro

Line2 is a cloud-based phone system that provides assistance in calling and messaging. It is suitable for small businesses. Line2 offers standard PBX features, including a dial-by-name directory, an auto attendant, call forwarding, after-hours call handling and call blocking.

The calling module helps users to dial contacts, forward calls, port numbers and make calls using wi-fi. Users can choose a number from multiple area codes, port existing numbers, get toll free numbers and design their own vanity number. Users can also design their own IVR system with an auto attendant feature in which there is a digital receptionist which describes voice menu system so that calls are routed and answered.

Lin2’s messaging feature allows users to communicate...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

27 Reviews of Line2 Pro

Average User Ratings

Overall

3.41 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(3)

3

3 stars

(6)

6

2 stars

(4)

4

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

November 2019

Carla from Farmacia La Buena

Verified Reviewer

Company Size: 51-200 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

The best online phone app

The calls are of very good quality, you can also send text messages, better than other systems we had tried before.

Pros

This app helps us to communicate with offices outside the country, at a very low cost. Allows you to install an app to the mobile phone at no extra cost.

Cons

At one time the app could not be installed from the Play store, and we had to ask the company directly, this made us delay in some way.

Reasons for Switching to Line2 Pro

Calls didn't have enough quality.

Response from Line2

Replied November 2020

Hello Carla, Thank you for taking the time to leave this feedback for us, we greatly appreciate it! Wishing you well, Carlos, Customer Marketing Manager

August 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

August 2019

My Business Phone

Despite the glitches I enjoy it and they even have customer service that seems to be involved. I am offered early on a scheduled appointment to discuss all the features of the phone that can help me with my business.

Pros

I enjoyed it, I appreciate being able to try the trial and

Cons

When I send text messages it may seem delayed when you go back to read it but on my client's end, he received the message so he replies but on the message log instead his answer to my question appears before mine. I like to log my client's contact so I hope this glitch will be fixed. Clients number- when you click add to contacts you go and right away brings you to your contacts where my number for client is saved but it doesn't save it in the app- so it still appears as just the number.

Reasons for Switching to Line2 Pro

Used Smartline it as a trial, it got the job done but nothing exceptional to go from trial to subscription

Response from Line2

Replied November 2020

Hello, Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager

January 2021

Zach from Utilities

Company Size: 1 employee

Industry: Utilities

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2021

Payed for service, set it up, doesn't work, customer service inaccessible

Pros

There is nothing I like about my experience

Cons

I can log in to my account, but I can't log in to the app or to dashboard.line2.com. Customer service is not responding to emails or phone calls. Instructions online to cancel account are incomplete. Terrible

December 2020

JASON from Olivier Law Firm, LLC

Company Size: 1 employee

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2020

Line2 is a good bare bones alternative

You get what you pay for, but for its useful and efficient automated assistant.

Pros

The pricing was right, and it offers a good automated assistant. The Windows app was fairly easy to use.

Cons

The Windows app isn't as robust as similar products, and it doesn't offer some of the free perks of its competitors such as conference calling and a back up line. The dialer is a bit wonky compared to other interfaces and the app should allow you to do more administrative tasks.

Reasons for Switching to Line2 Pro

Price, and hoping for a more useful automated assistant.

Response from Line2

Replied January 2021

Hello Jason, Thank you very much for taking the time to leave this valuable feedback for us. We look forward to making continued improvements to our platform for you in hopes that it will improve your overall experience. Best regards, Carlos, Line2 Community Manager

February 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

I use it daily for texting in the cloud

It's ok but could be better

Pros

I like to be able to use a cloud-based texting app so that my employees are always connected no matter who's managing the shift.

Cons

It takes soooo slow to load sometimes. It used to have issues with group texting but they have fixed most of the bugs by now.