MightyCall Software

Pros

Setup is fairly easy, and the service works consistently

Cons

Unable to delete calls from the call log. I don't need every incomplete call saved.

Pros

It’s very intuitive and easy to use. It’s all good for the price.

Cons

Needs to integrate with Podio/investorfuse.

Pros

I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies.

Cons

While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step.

My overall experience has been very positive. I have already recommended this company to a few business associates and they too really like it. I can communicate with my customers from anywhere and the calls are always crystal clear.

Pros

The entire platform is very user friendly. This system will work for any size business. Your entire team will get hooked on this very quickly. The mobile app works flawlessly. You can run your business from anywhere and no customer will every know where you are.

Cons

You do not have an unlimited minutes plan like Grasshopper. does.
In the beginning I had a couple of questions which were answered right away but I wish there was an FAQ section which would have made it easy and I would not need to bother sending any emails to find out.

It helps us to receive calls from all over the world and easily through a single dashboard

Pros

Functionality and ease of use is excellent

Cons

Call flow setup is not very easy. Routing should be more flexible

This has allowed our team to answer calls seamlessly from anywhere. An absolutely blessing for our work from home team members.

Pros

This is the most affordable and simple solution I have found to receive customer phone calls from anywhere in the world. It's perfect for small and medium sized organizations that cannot spent thousands of a dollars per month for enterprise systems loaded with unnecessary features and complexity.

Cons

It isn't possible to nest multiple IVR trees without passing calls to another number within the system.

Pros

I like the clean interface and the look of the software dashboard. I liked that they had a promotion for a half price trial period for 3 months.

Cons

The customer support for the software is terrible. I emailed them about questions on the software and it took them 2 weeks to respond, and then the response was very vague. I understand that the company is based in Prague, however, customer service was way below par. I would gone with a competitor's company if I knew that I could not reach customer service in a timely manner.

Pros

Initially it seemed easy to use and fit our needs. We selected it and implemented it last April.

Cons

Porting a number is a 2 month long nightmare with Mightycall people ignorant of what needs to be done.

Pros

Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.

Cons

I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

Pros

I like that the calls come to my phone from a specific number so I know it's a work phone call. I also like that I can log in on the app or on my laptop.

Cons

Voicemails sometimes but out after a few seconds. Each time I open the app, every call and piece of activity comes up and I have to clear each individual notification to prevent it from showing in my notifications.

Pros

I tried this system because it was supposed to be better for small businesses. The fact that it was less expensive than RingCentral was a pro, except when I lost a client, then it turned into the most expensive service I've ever bought.

Cons

RingCentral is by far better than this service. I have never had a dropped call with RingCentral, I've had 2 with mightycall today alone. Then customer service was unhelpful and literally told me he didn't know if I would get a support email and there was no one available who would know.

Pros

I like that it is very easy to set up greetings and call forwarding when needed. I also like that I can download and preview voice messages.

Cons

I wished that there was a way to call customers back and have our MC phone number on the caller ID and not my actual number.

By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.

Pros

You can get it to do just about anything you can imagine for a fraction of the price of other systems.

Cons

I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls

Pros

Easy to manage portal; easy to see all activity at a glance. Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative.

Cons

Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist. We get tons of spam / bot calls everyday and need to be able to block them quickly.

Pros

Seamless. Messages easy to retrieve . The price is right as well. I can retrieve messages on any device.

Pros

It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch.

Cons

Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.

Pros

Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help.

Cons

Not great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail - IE. if it's a sales call or customer service so that we know which dept. should return the call

I can make and receive calls.

Pros

nothing I guess. I'm currently looking for a replacement and expect to implement that change within a day or two.

Cons

Hard to find things, and when you go over your minutes and replenish, there is absolutely no way to tell how many minutes are left in your billing period. I was shocked. Also, I totally hate the way the voicemail sends you a link to download an MP4. Not good at all.

time and money saver, great for small company

Pros

Simple and convenient if you are in office or on the go. great support for Russian language, only one on market.

Cons

With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.

Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

Pros

Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

Cons

They don't have the phone number I liked, but they still had enough to choose from from the right area codes