RingCentral Office Software


 

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.

RingCentral Office is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.

The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.

 

RingCentral Office - Multiple devices
 
  • RingCentral Office - Multiple devices
    Multiple devices
  • RingCentral Office - Mobile access
    Mobile access
Supported Operating System(s):
Web browser (OS agnostic)

526 Reviews of RingCentral Office

 

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Software Advice Reviews (113)
More Reviews (413)

Showing 1-20 of 113

Deb from Bluffton university
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Ring Central is a good product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I have looked into this product to replace our communication system. This is a very viable product in my mind. It is simple, relatively lower in cost. I trust the up time of this cloud communication provider.

Cons

You have to be careful of the pricing structure of this provider. You have to really understand what you are getting, so depending on your needs this might not be cost effective.

Review Source
 
 

Brian from My Solution Advocate
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Outstanding Experience..!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ring Central has been around for a long time. No doubt worth checking out now.

Pros

We really enjoyed Ring Central when we had it in 2014. I am sure it is even better now. Check ot out no doubt.

Cons

I truly do not recall any cons with ring central. It did exactly what it said it would do for us and that was to supply an awesome on the go phone system.

Review Source
 
 

Abraham from Rishavena Home Health Care
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Top of the Line Contact Center Software With a Friendly Interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Utilized this product from Spring 2015 - Spring 2016

Pros

Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.

Cons

There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.

Review Source
 
 

SUSAN from WENDY BACA PA
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Practice Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

good for start-up company

Pros

price is great, online so easy to set up. works well for the money. This is a great product for the start-up company or single person who is starting on a budget.

Cons

lack of help when something goes wrong. You have to hold on the line to get someone to assist you so when you need a quick fix don't count on this .

Review Source
 
 

Sherry from Safety Unlimited
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Expansive Software Package

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Capabilities are massive. The package is very powerful as it includes video conferencing, messaging, phone, chat and more. It grows with you if you are a growing company.

Cons

So complex and complicated because of the numerous features it offers. For smaller companies, you often do not have the manpower for someone to be a pro at the system as the time required to become an expert is huge.

Review Source
 
 

Breanna from Medical Data Services
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Being a first time user I thought it was a quick, easy way to stay in touch with colleagues. It was quick to learn and easy to use.

Cons

I honestly don’t have much bad to say about it other than after some updates things get changed around which slows you down a bit but they have step by steps to get you through it.

Review Source
 
 

Lisa from Aquinas Home Health
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Being a first time Ring Central user, I found it was easy to set up the software program and access the information.

Cons

Being a novice to the Ring Central system, I have not had any problems, issues or concerns with it at this time.

Review Source
 
 

Candice from Construction
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Easy Phone Assist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love having an 800 number that is easy for our clients to remember. It was easy to set up too, not much to manage.

Cons

Only con is the wait time for customer service can be long, but once someone answers they help you right away

Review Source
 
 

Seth from Utilities
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great when you have internet

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

RingCentral is a really good program that makes it easy to keep track of and store calls and voicemails.

Cons

The only problem with RingCentral is that, if the internet goes down, you lose all your phone service, too.

Review Source
 
 

Michael from EVOLIFE
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Perfect For A Growing Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the perfect solution for my growing business.

Pros

I love everything about RingCentral. The ease of switching from Computer to cell phone while on the call is seamless. The SMS feature is amazing.

Cons

I havent found any yet. Everything from the implementation to our set up has been great. I have not found any cons yet,.

Review Source
 
 

Perla from Medicorp PA.
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Very useful tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very good!

Pros

Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.

Cons

It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.

Review Source
 
 

Bill from Resolve Labour Relations Solutions
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Fantastic for a Virtual Office Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RingCentral is really easy to setup and maintain. Having the system has caused some clients to be impressed at the size/organization of our business.

Pros

Easy setup
Can handle a virtual team just like they were in one office location.
Highly customizable
Mobile App.
Very helpful customer service.

Cons

Doesn't integrate with Outlook Calendar
Callers sometimes say I'm garbled (and I have a FAST ethernet connection and Plantronics headset)

Review Source
 
 

Joseph from Tx High risers
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Ring Central call Center

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They can cycle through your office, via cell phone. Each worker can set them self on live to be on the queue for a rotation, or first one wins- managers choice.

Cons

They do not have a great auto dialer system like some other options. It does not have great controls integration systems.

Review Source
 
 

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Contact Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Office Tool while working at home or anywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am from the philippines and as a Virtual assistant we need to call businesses at the United States. Ring central provides your own work phone number both web based and desktop tool that you can install in your Pc or laptop. With this tool,calling our leads was easy providing us better results and more sales. The quality is good and connection is stable. They number that appears to them would be a US number. Aside from their great voip, they have ring central meetings which i use when i do a sales presentation to my clients. Connection is good and they can see ny screen clearly without compromising thevoice quality. Recording the presentation is also a great feature which we save for upcoming trainings of new agents. Great customer suppport and client service is commendable.

Cons

The cost is much higher compared to other voips. Some features have additional cost. You can not choose only the voip to pay lower. Glip and ring central meetings are included in the

Review Source
 
 

Joe from American School of Natural Health
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Review of RingCentral Office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just dropped the service for comparable services, but better pricing.

Pros

Very good and easy to use user interfaces. Tech support is always available and willing to help. Tech support is pretty good.

Cons

Pricing is not too bad. Just found a service that was comparable but less expensive. Tech support is from India, not America.

Review Source
 
 

Harsh from Nlb Services
Specialty: Professional Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Easy to Configure and Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its good for Small Business.

Pros

RingCentral Office is really easy to setup and use. It has sophisticated IP Calling with all advance features.It has mobile application for android and ios which is very useful. It has all the features like video audio and fax.

Cons

The application of RingCentral Office may be little slow-moving. Other better options after available in market.

Review Source
 
 

Glenn from Anderson Paper & Packaging Co.
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Good Platform But Pricey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking for a phone solution that doesn't require the up-front expense of an on-premise server, RingCentral definitely has some appeal.

Pros

Solid features, especially for mobile users. The soft-phone is great to have when on the road working on your laptop or in a BYOD envrionment.

Cons

Very pricey for what you get. It might be better in small environments where flexibility is more important, but for larger companies I thought it was overpriced.

Review Source
 
 

Desirae from ClientsFirst Consulting
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Pros

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Cons

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Review Source
 
 

MH from KP
Specialty: Healthcare
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Search needs to be improved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy tree organization of all the topics. Reference numbers for the articles, once you have found the information.

Cons

The key word search does not show all the articles with the search word. It shows the oldest article instead of the latest information.

Review Source
 
 

Leilani Grace from wildlife educational app
Specialty: Contact Center
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Online Meeting & Conferences

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everyone must use ringcentral especially when doing online trainings, meeting, and conferences because it is easy to use.

Pros

I like ringcentral because it is convenient since I am working online at home. It is also fast and friendly. I have not yet experienced any technical difficulties in using the software. It is beneficial when working with different people online.

Cons

Everything with RingCentral works perfectly fine. I cannot say anything bad against the software. It helped me with my online trainings, when we are having work conferences and meetings.

Review Source
 
 
 
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Showing 1-20 of 413

Tyler from Century Benefits ~ Simplifying Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy VoIP Solution for Big or Small Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smooth. Calls are clear, texting is easy and convenient, and being able to quickly set and change office hours, greetings, etc has made my work life much simpler.

Pros

The softphone for RC is super easy to use, and the texting with attachments is a Godsend. In my business, a lot of my customers close via text, and I even use funny images and memes to market and follow up with them. Honestly, I'm not on the phone that much, so the texting is probably my absolute favorite feature, especially since there is an RC app I can install on my Android.

Cons

Sometimes I have to log out and back in to get notifications about texts, but it's not all the time so not a big deal. Could be my computer, honestly.

Review Source: Capterra
 

Martin from Sonata Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great at first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

is a great idea but has a lot of bugs they need to check their apps

Pros

has a great system where you can make calls from your desktop from a phisical phone from your cellphone and you can even send messages hava a conference and have your internal system

Cons

it has a lot of little bugs in the system of calls sometimes you are in a call you here interference or another call or sometimes you get calls from other persons in your line out of knowhere

Review Source: Capterra
 

Adam from Relias
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Awesome alternative to landlines

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to connect to phone or computer. Easy to have click-to-dial functionality. Clear connection and reception. Great mobile support

Cons

I think it could possibly be improved, but I am happy with it.

Review Source: Capterra
 

Jessica from P3 Plumbing Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good Value for $

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We only us Ringcentral for faxes but it is very simple to use and is accessible from anywhere. I even send faxes from my phone while camping!

Cons

I really dont have any cons on this software. We have uses it for 8 years now and have not had any issues that I recall.

Review Source: Capterra
 


October 2018

October 2018

It’s a fine software for beginners

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It’s gets the job done, connection is normally
Good.

Cons

The platform seems a bit out of date, the feel when using is a bit cumbersome. Not easy to use on client calls, but works fine for company calls

Review Source: Capterra
 

Gillian from Best Buy Insurance Brokers Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Changes on the go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It worked WONDERS when we moved offices... from my cell I could route calls to the office to wherever I was at the time. Once we had our new phone line working I could then flip the calls there. The client had no idea we were surrounded by boxes and only had one phone working!

Pros

I love that I can manipulate / control where calls are routed when something in the day goes off track we can adjust the phone calls accordingly

Cons

there's a lag in first connecting the call to our automated attendant and we cannot use multiple messages (in a rotation) for our on-hold messaging

Review Source: Capterra
 

Karim from Shop Under
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

RingCentral provides VOIP management very effectively

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having access to call recordings and call analytics in a very user-friendly interface makes the user experience impeccable.

Cons

The RingCentral Mobile Phone Application does not allow for all the features available within the desktop app.

Review Source: GetApp
 


October 2018

October 2018

Ring Central turns my cellphone into my work phone without being intrusive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I can use my cell phone as a work phone while being able to keep my personal number away from our users. Ring Central is an app you download and has access to the phone functions just like your normal phone app would. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality. I also enjoy having it set up to have an institution number as well as my own "desk" number. I can call out using either number and not have to give out my desk number. The voicemails that are received will go straight to email and can be listened to from the email. Setting up in-office hours is a must and RC does a great job of handling that aspect.

Cons

At first, the set up was a little confusing, but after using knowledge base and information on how to not make my calls go only through the computer app, but then switch over to my phone app, it was running well.

Review Source: Capterra
 


October 2018

October 2018

Great Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Glad our company is using this product, very satisfied.

Pros

I enjoy the functionality and ease of use. It's great on desktop or mobile.

Cons

I wish a little easier to increase number or participants in meetings.

Review Source: Capterra
 

Shawn C. from iCiDIGITAL
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Almost as good as Zoom...

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Based on Zoom, so the interface is familiar. Integrated well with the other communication tools from RingCentral (my company uses many of them, so the integration is nice.)

Cons

It's missing a lot of the features Zoom has, even though it's based on Zoom. It would be nice if it were more of a re-branded version of Zoom with feature parity.

Review Source: Capterra
 

Victor

October 2018

October 2018

Powerful VoIP

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

RingCentral is a very powerful VoIP service on the market. It basically allows for any form of customization and its application to your usecases.

Cons

At the same time, RingCentral isn't easy to get into and pricing is very affordable, but at least you see what you're paying for.

Review Source: GetApp
 

Carla from Farmacia La Buena
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great virtual phone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works perfectly for a company, you can add extensions, and transfer to a cellphone.

Cons

Sometimes it crashes, but good software overall.

Review Source: Capterra
 

Valerie from Unique HR
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Using Ring Central

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I like most is that is all goes out and in via e fax.

Cons

One of the cons that I have come across is that it does not generate a conformation page.

Review Source: Capterra
 

Jesse from Swinerton Builders
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Works just fine when my external colleagues prefer to use it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy one-click open of links from email, shares screens, webcams, etc. Also supports phone calls in addition to computer audio

Cons

I've never used it as an organizer, so I don't have much additional exposure to its usage. It does not integrate with Outlook like Skype for Business.

Review Source: GetApp
 

Riley from Mavenlink
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great modern phone solution for sales teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RingCentral has worked well for our sales team and office for cold calling efforts.

Pros

Ring Central, doesn't tend to have too many issues with calls dropping, downtime, or poor quality. The dialer allows you to make calls out quickly and works quite well when connecting to other applications.

Cons

Sometimes there is an occasional delay between an application your using to dial numbers and Ring Central making the call.

Review Source: Capterra
 

Kyle from Five Points Service, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Dependable Meeting Space

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The technical support, The ease of meeting across the globe, screen sharing

Cons

Have nothing bad to say about this software

Review Source: Capterra
 

Meredith from Veritas Genetics
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Not the easiest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is not very expensive and relatively easy to install.

Cons

It is not very user friendly. Many of us in the office have struggled with performing simple tasks, like sending a fax.

Review Source: Capterra
 

Sage from Choice Medical Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Our office contact software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It makes it quick and easy to communicate with our sales managers, team leads, and co-workers. This is also the dialer we use to sell our medical equipment.

Cons

At first glance I had a hard time navigating the dialer.

Review Source: Capterra
 

David from Surefire Local
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Versatile and powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program is great to use once you learn it. There is a slight curve compared to competitors.

Pros

The software is very easy to use for both users and clients.

Cons

You have to spend time learning the software.

Review Source: Capterra
 


September 2018

September 2018

Easy no frills option for meetings

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love that this is included in our VOIP system from RingCentral. Very easy to use and setup. Allows for phone or internet connections, and best of all screen shares.

Cons

Would like to see it be able to host more people.

Review Source: Capterra
 
 
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