Phone.com Software

3.83 / 5 (24)

About Phone.com


Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording.

Phone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry devices.

Additionally, Phone.com features dial-by-name directory, HIPAA compliance, E911 dialing and bulk number porting. Services are offered on a monthly subscription basis that includes support via phone, email and online livechat.



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Supported Operating System(s):

Web browser (OS agnostic)

24 Reviews of Phone.com

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(7)

3 stars

(2)

2 stars

(3)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

phone.com great customer service team

I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.

Pros

There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.

Cons

It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.

February 2018

Scott from Right Now Mobility

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2018

Typical VOIP system

Pros

It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out.

Cons

Wish some more complex features were available or more easily accomplished without having to recreate all of my rules.

August 2018

Christian from Comfort Wizards

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

THE BEST VOIP PHONE SYSTEM

Pros

I cant say enough great things. We love how it is over the internet so our phone service can go anywhere. When our office may be closed due to the weather, we can turn our phones on and work from home! They give you the options to set up personal voicemails, greetings and auto attendant menus! SEE WHATS UP WITH PHONE.COM!

Cons

There is absolutely nothing wrong here. There website system is a little tricky to get used if you're not technically literate, but you get the hang of it.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

The Phone.com app ticks all the boxes

Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com.

Pros

The app design (for iPhone) is sleek and consistent with Apple products

Cons

It is sometimes slow to connect calls, annoying at first setup

April 2018

Chris from Tomodomo

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Dependable, but not the most modern

Pros

Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.

Cons

Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

December 2018

Easy to use, but kept crashing

It helped us communicate with our customers.

Pros

I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.

Cons

We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.

July 2017

Anna from SYNEK

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2017

Phone.com is useful, but hard to configure.

Pros

I like being able to call customers without giving them my cell number. Their app is very easy to use. There are many features available.

Cons

It is hard to navigate. Right now I am trying to figure out why my phone calls are no longer being forwarded to our customer support email. I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

March 2018

Ok online phone service

A useful customer support phone number that can be directed to multiple customer support reps on a schedule.

Pros

- Very reliable call quality and service
- All the core features you're looking for when setting up a customer / business phone line.

Cons

- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.

August 2017

Anonymous

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

2.0

Functionality

3.0

August 2017

More than doubled their price

Pros

Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Cons

I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

August 2014

Anonymous

Review Source: GetApp


August 2014

Terrible User Interface

I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Pros

Good custom message creation and phone queue.

Cons

Terrible user interface
No way to resend a fax through the dashboard
Lots of error messages when user their preferred browser (Chrome)
50/50 failure rate on faxes so most have to be sent at least a second time.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Great when it works.

Pros

Texting, calling, and separate contact list.

Cons

Caller ID function for incoming doesn't work. Voicemails are usually very delayed.

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great VOIP

Pros

The pricing is fantastic and support has been very helpful

Cons

The interface can be a little clunky and challenging to figure.

January 2019

Deirdre from Turbo Tax

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

January 2019

A Small Business Must

Pros

Loved that this software allowed us to make and receive calls as well as set up conference calls with customers.

Cons

Crashed a few times. Not sure if it is something that is redundant because it happens. Nothing is entirely foolproof

January 2019

salah from Education

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

about phone

Pros

i like most about this software is it dope

Cons

you can at least get a brand new phone just take the survey