ReadyTalk Hosted Voice Software

4.38 / 5 (97)

About ReadyTalk Hosted Voice


ReadyTalk is a cloud-based communication service provider and offers hosted voice, video and web conferencing and streaming webinars.

ReadyTalk’s hosted voice solution, powered by Evolve IP, delivers cloud-based business phone services as well as a suite of communications and collaboration solutions. Features include messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms and more.

ReadyTalk provides business desk phones and conference room phones to support video and audio calling. The application allows users to start a video call on a conference room phone and continue the call on a mobile device. The system provides a recording option for users to record their webinars for training and marketing programs.

ReadyTalk’s multi-tier customer support team is available 24/7 by phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

97 Reviews of ReadyTalk Hosted Voice

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(49)

4 stars

(36)

3 stars

(10)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 97 reviews

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October 2015

Alaina from LexisNexis


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2015

Simply Easy

Pros

Simply the ease of use. It is a very easy system for moderators and presenters alike to use. On top of a top notch sales, support, and account management teams who will bend over backwards to help you be successful. In addition, they have a fairly strong integration with Eloqua and other marketing automation platforms, which helps automate your sends.
The backend easily allows you to access your reports and recordings. Allowing easy access to pull the recordings off the web (in the correct format) or leave them hosted there. With the addition of the speaker room this year, it has helped ease the anxiety of new presenters. It now allows them to chat with the moderator before the call without the participants hearing.

Cons

Ready Talk is consistently pushing out new fixes and functionality. Everything I haven’t liked in my 3 plus year of using the software has been fixed. I am currently a very happy customer.

October 2015

Eric from UTC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

ReadyTalk is a Great Complement of Software and Support

Pros

ReadyTalk is easy to use. Attendees do not need to download any software to join the webinar. The webinar chairperson downloads the needed software once. It is easy to make other users co-presenters; even with very restrictive systems, literally everyone has been able to download the required software.
The tools are easy to manage, intuitive and fit the requirements of webinar presentations.
ReadyTalk is continually improving the platform and is requesting and implementing user feedback.
Customer support and account management support is very responsive and knowledgeable.

Cons

There was no existing integration with our CRM system. That could of course just as well be something not to like about the CRM system. ReadyTalk offers an API to facilitate the integration.

October 2015

Michelle from Visier Solutions


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

ReadyTalk Rocks

Pros

I loved that this product integrated with HubSpot, making all of my webinar automation seamless and easy. It was also nice to have different options for webinar styles - either the broadcast audio where the presenters don't need to worry about ensuring audience members are muted or the standard version that allowed for web conferencing to take place.

The customer service is awesome, the account managers are great, and the live webinar support team are the best. Ensuring that we had everything we needed to go ahead with the webinar was top priority, and all recording and report functionality was ready within a very reasonable, short time after the live webinar ended.

Cons

There were a couple of buggy elements in the dashboard for archiving the webinars that were complete and much older. Despite being archived, many of them would end up remaining in the dashboard, showing an error when attempting to archive again (this was over a year ago when I experienced this, so apologies if it has since been fixed!).

October 2016

Eric from Utilities Technology Council

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

ReadyTalk keeps getting better. No, really.

I have been working with the ReadyTalk webinar platform for 3.5 years. There are a lot more capabilities now and they are very useful. Even my CFO is happy that I got us a new contract that reduced the expenses for participants who were calling in. Try to avoid giving out the toll-free number and go with the regular toll number, the call back feature or computer audio. Your charge for audio connections will be zero! Account managers and the help desk have always been super helpful and knowledgeable and responsive. Our next step is to integrate ReadyTalk with our CMRS. We essentially chose this product again when we went through the selection process again last year. ReadyTalk is a good choice for organizations looking for a competitively priced webinar platform with great capabilities, easy-to-use interface and excellent support.

Pros

The redesign made it smoother but still recognizable.

Cons

The process to designate co-presenters could be made easier.

January 2019

Michael from East African Breweries Ltd

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

It Gets Us Talking

It a software that is easy to use and well integrates with other internal solutions in our company. It also allows for secure and safe communication.

Pros

Currently, wee are using ReadyTalk across the entire company. We use to communicate to employees who are working remotely. It also allows to talk to clients. I like the fact that it provides us with a safe and secure platform where can hold conversation and do business. I also like its integration with google calendar.

Cons

I do not have a dislike for the software but i would really appreciate if they improve on the audio quality and allow multiple screen share.

December 2018

TABITHA from United Nations

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

December 2018

One of the Laeding Audio and Web Meeting Solutions in the 21st Centuary.

ReadyTalk has made the process of communication in our organization, more so meetings very successful and practical. The product is affordable and easy to use. I would recommend any other organization to consider ReadyTalk.

Pros

I like the continuous innovations and creativity of the vendor. I see like ReadyTalk is the current leading and the most effective audio and web-based communication platform, which faces minimal to zero hinges, and in case of an error, the vendor quickly rectify it. Furthermore, ReadyTalk is an easy to use item, where the user can also redesign or customize it to fit his needs.

Cons

At the moment, I can't find anything that ReadyTalk is missing. In fact, the vendor surprises us with new innovations and updates, which continues to solve most of our needs.

January 2019

Kelvin from BIDCO OIL REFINERIES LIMITED KENYA

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

ReadyTalk

It is a tool that has enabled us to effectively communicate and remain connected.

Pros

We are currently using Ready Talk as a communication platform across the entire organization. we use it to conference with teams, individuals and even clients. We love the conference recording feature that helps us archive meeting for future purposes. We also use the screen share feature in demonstrations. We also like the fact that the software well integrates with other internal solutions.

Cons

It is not use friendly though easy to navigate.

October 2015

Clare from Result Group Inc


Ease-of-use

4.5 of 5

Functionality

4.5 of 5

October 2015

Integrated part of my day

Pros

Its simple for my customers and prospects to use which is key, I don't want them to start my training or presentation feeling frustrated because of technical issues or complicated web ex instructions. It works internationally, it integrates to my calendar to make sending out invites simple, and the function within it are easy. Recording and play back is quick.

As for ReadyTalk great service, innovative and always coming up with new ideas to improve the product making it easier to access. But also go a step further and provide great advice on using the tools and presentations.

Cons

Can't think of anything that the product is missing or any issues I've had with the vendor. For the last few years of using it I've had no bad experiences.

February 2019

Macylyna from DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY (DeKUT)

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

It is easy to talk

It is easy to use and reliable tool that has kept us talking across the institution.

Pros

ReadyTalk is being used across all departments of the institution. We use it for communication training and demonstration during training. We like the fact that the tool is easy to use and navigate. We also the smooth screen sharing of the tool in demonstrations. More it has one of the best customer support team which is readily available.

Cons

Everything about the tool is basic. It is not super intuitive.

December 2018

Kevin from Co-operative Bank of Kenya

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

The Advancing Communication Platform.

ReadyTalk is taking over all other communication channels. The product is easy to use, with quality features that support web meetings. Its acquisition cost is also friendly.

Pros

The simplicity of ReadyTalk gives it the biggest merit, compared to other tools. Again, ReadyTalk is constantly developing, with new improvements day in day out, which solves most of the communication challenges of a firm. ReadyTalk has numerous features, which supports video conferencing, chat, and audio calls. The price of ReadyTalk is also flexible.

Cons

ReadyTalk is a great product, without no major challenge. However, its design requires some update, to make it more enticing.

January 2019

Jecinter from Royal Bank of Canada

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Improved and Affordable Form of Communication.

Our objective of obtaining ReadyTalk was to support the process of communication in our firm, and this would foster collaboration and team work. This product has done it so well, and we are proud of it.

Pros

I like the overall quality of services offered by ReadyTalk. For instance, the product has the best audio and video conferencing in the current business world. Again, the vendor is very helpful when it comes to issues like customer support and response. Lastly, ReadyTalk is affordable, and has a friendly user interface.

Cons

I lack anything bad with ReadyTalk. For the period I have used this software, I have been satisfied by all the capabilities it offers.

December 2018

Eric from National Police Service Commission

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

The Rising and Most Advanced Communication Software.

I love the encounter with ReadyTalk. It is a great one, and it also support team work and collaboration. A reliable communication tool indeed.

Pros

I like the quality of services offered by ReadyTalk. From the audio to the web communications, the vendor seem to have spent adequate time to develop this product. It is also very simple to implement and use unlike other channels. It takes little time before the vendor respond to your question.

Cons

I cannot outline any challenge concerning ReadyTalk. The vendor may look slow in implementing new updates, but the coming one are perfect. I cannot wait to see the new improvements on the store.

December 2018

Kelly from Texas Bank and Trust Company

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

The Communication Application of Our Time.

I have had an overwhelming encounter with ReadyTalk. The product have constantly assisted us in the communication processes.

Pros

I like the constant advancing of this software. One, the vendor introduces new features everytime, which continues to improve the communication process in our firm. Besides, the application is so easy to use, with all the necessary specs to solve the challenges of an organization. Lastly, ReadyTalk is very affordable.

Cons

However, sometimes the customer support group takes too long to respond to a given question. I would request the developer to be on the look out on this.

May 2018

SarahAnn from Chest Wall Injury Society

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Overall a great product

Overall I am quite happy with the product most of the time. I would recommend it.

Pros

Relatively easy to use, has lots of features, and meets our needs. I really like the meeting management portion for the fact that I can invite people very easily into an already existing call.

Cons

My international constituents are frequently confused by how to log into calls - we seem to have challenges with participants from all countries with almost every international call. It is eventually resolved, but seems more cumbersome than I would expect. Also, the gmail calendar integration struggled in the most recent g-cal update (Q4 2017 or so). The integration of automatically inserting call information into the appointments went haywire for awhile, and which was especially challenging since it was the end of the year and we were setting up all of the reoccurring call times for 2018. It has been resolved now, but was a major source of consternation for a time.

December 2018

Patricia from Commercial Bank of Texas

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A Great Communication Tool.

ReadyTalk has made it possible for us to converse/communicate with all the stakeholders in our organization. The support group of ReadyTalk are also very available.

Pros

The quality of both audio and Video calls from ReadyTalk are non believable. The vendor made sure that ReadyTalk has quality services to the users. The product is so easy to use, and no extra skills required. Again, the process of acquiring and implementing ReadyTalk is straightforward.

Cons

I have no complaint concerning ReadyTalk. The vendor is doing a wonderful and recommendable job. I love ReadyTalk.

October 2018

Jessica from Omnicom

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

A Software for Webinars and Video Conferencing

Pros

I use ReadyTalk for one-one sessions with the people I work with. I can use the video call or voice call and either one provides a smooth connection. This really helps me when I just have to pick up the phone and discuss a brief matter. I also use this software when I need to undergo new training or classes for my graphic design. It’s webinar based learning is convenient because I can access the trainings during my own schedule. I can pause it when I need to take a break and pick up where I left. ReadyTalk has a mid-range price, but is definitely a good investment for your company’s needs.

Cons

They keep updating new features and at times this can be annoying. However, I think that’s pretty standard when it comes to software. They all need to upgrade one way or another.

October 2015

Suzanne from ePlantSource


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

October 2015

Great experience with ReadyTalk

Pros

ePlantSource has been a customer of ReadyTalk since April of 2014 and I highly recommend them as a service provider for your web, audio and video conferencing needs. We originally worked with GoToMeeting and found that a majority of our meetings were getting started late due to participant difficulties in getting the GoTo software launched. Our team greatly appreciates the ease of joining a ReadyTalk conference. I have also integrated our account with my marketing automation tools (HubSpot) and have found that integration to really help in my promotion efforts with our webinars.

Cons

I honestly haven't encountered any negative experiences.

December 2018

Joyce from Dental Smiles for Kids LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

ReadyTalk is an Easy to Implement Communication Tool

Pros

ReadyTalk is an excellent audio and video communication software that saves us a lot in the workplace. I like using it because it is less costly than other communication softwares. It is also good for messaging.

Cons

At times, this tool is slow. Therefore, it delays text messages, which leads to delays. The vendor should work on that to make it more effective.

October 2016

Brandon from SchoolDude

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Overall great conferencing software

I use the software daily for my primary job function. We love that it gives us the capability to load slides in addition to showing an application to the client. We are serving around 7k schools around the world. I would say it has been instrumental in allowing us to reduce our overall travel budget by givings us a virtual platform to walk a client/potential client through

Pros

Slides and Application sharing

Cons

We have had issues with calls dropping if I am using the desktop plugin

January 2019

Fiona from United States International University - Africa

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

We are Ready To Talk

It is a reliable conference tool which is easy to use. The software has made us ready to talk.

Pros

ReadyTalk is a software that is being used across the entire institution. It being used as a communication tool. The software is our most preferred conference tool that we use to communicate to our stake holder. The software has also a great customer support team and a user friendly interface.

Cons

I have had difficulties when trying to launch screen share Also the voice quality is good but not great . I would really appreciate the audio quality was upgraded.