SwyxWare Software


 

SwyxWare is a hybrid business VoIP which caters to small and midsized businesses across various industries. Key features include interactive voice response (IVR) recognition, voice and data integration, a visual contact management dashboard and more. The solution can either be deployed on-premise or hosted in the cloud.

SwyxWare offers a wide range of PBX functions, and businesses receive standard features, such as call recording. Additionally, SwyxWare includes features, such as call routing scripts for flexible call handling and call back, which allows customers the option of having a contact center agent call them back instead of waiting on hold. SwyxWare also offers contact center applications, such as CTI.

SwyxWare offers mobile applications for iOS and Android devices that allow users to remotely manage their business operations and activities. It also supports integration with Skype.

Support is offered via phone, email and an online knowledge base.

 

SwyxWare - Call history
 
  • SwyxWare - Call history
    Call history
  • SwyxWare - CTI
    CTI
  • SwyxWare - Rich presence
    Rich presence
  • SwyxWare - Smartphone interface
    Smartphone interface
  • SwyxWare - Tablet interface
    Tablet interface
  • SwyxWare - TeamViewer integration
    TeamViewer integration
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2 Reviews of SwyxWare

 

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Software Advice Reviews (1)
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Rebecca from Aldermore Bank
Specialty: Finance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Great, flexible system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great flexible PBX packed full of features. Call recording is simple and the ECR engine allows you to almost do anything using VB scripting

Cons

Can be expensive and only elitetele.com provide good support. Even though nearly all SIP handsets work with the system full integration is limited outdated ugly Siemens handsets

Review Source
 
 
 
Showing 1-1 of 1


December 2018

December 2018

Swyx could use some work

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Swyx allowed our company to port over our existing VOIP phone numbers to their program. The software itself was simple and easy to use.

Cons

We found that the software was not very reliable. It would consistently crash and interrupt phone calls. We had to reset the system more times than we can count.

Review Source: Capterra