SwyxWare is a hybrid business VoIP which caters to small and midsized businesses across various industries. Key features include interactive voice response (IVR) recognition, voice and data integration, a visual contact management dashboard and more. The solution can either be deployed on-premise or hosted in the cloud.
SwyxWare offers a wide range of PBX functions, and businesses receive standard features, such as call recording. Additionally, SwyxWare includes features, such as call routing scripts for flexible call handling and call back, which allows customers the option of having a contact center agent call them back instead of waiting on hold. SwyxWare also offers contact center applications, such as CTI.
SwyxWare offers mobile applications for iOS and Android devices that allow users to remotely manage their business operations and activities. It also supports integration with Skype.
Support is offered via phone, email and an online knowledge base.
Rebecca from Aldermore Bank
Employees number: 1,001-5,000 employees
Great flexible PBX packed full of features. Call recording is simple and the ECR engine allows you to almost do anything using VB scripting
Can be expensive and only elitetele.com provide good support. Even though nearly all SIP handsets work with the system full integration is limited outdated ugly Siemens handsets
Swyx allowed our company to port over our existing VOIP phone numbers to their program. The software itself was simple and easy to use.
We found that the software was not very reliable. It would consistently crash and interrupt phone calls. We had to reset the system more times than we can count.