Versature Software


 

Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial, simultaneous ring, phone directories, voicemail to email transcriptions, call recording and more. They also offer integrations with various cloud-based systems, tools, and technologies to incorporate insights from call data into day-to-day business workflows. Individual users can manage their own phone system through the Versature client portal, SONAR, and create a unique solution that best fits the needs of their business.

Versature’s solution has a strong emphasis on call analytics software. Versature Insights is a full suite of tools that serves as the hub for business call analytics. With access to Insights, organizations can manage complex data, pinpoint efficiencies and discover business trends.

 

Versature - Call data insights
 
  • Versature - Call data insights
    Call data insights
  • Versature - SONAR client portal
    SONAR client portal
  • Versature - Conference pod
    Conference pod
  • Versature - SaaS integrations
    SaaS integrations
  • Versature - Mobile solutions
    Mobile solutions
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

5 Reviews of Versature

Showing 1-5 of 5

 

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Marva from Root Data Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Very easy to use and efficient support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

It is easy to setup and reserve slots for calls. You have numbers customised to your area.

Cons

Currently don;t have any cons. Would like to see however customised number for the asian market

Review Source: Capterra
 

Susan from Lashley + Associates Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like this service. I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call centre.

Pros

Pros of this service: It is easy to use which is great but the best thing by far is their technical support team. My firm was having issues with our internet which was causing poor call quality and the team helped immensely. They followed up and kept on top of our case constantly making sure we were getting the best service. I worked with rep specifically to rectify the issue and he was fantastic.

Cons

If your internet provider (like Rogers or Bell) does stuff to their lines which effects your internet speed/quality it can have an effect on the phones but this is uncommon

Review Source: Capterra
 

Lisa from Corporate Renaissance Group
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

It was and is fantastic. They support team is awesome. I now rarely have to reach out to them.

Pros

Ease of use. As the administrator of the phone system, I had full control. Easy to log in.

Cons

As we were an early client to Versature, our active directory was not updated unless their support team did it. They have not rectified this problem.

Review Source: Capterra
 

Ryan from Campbell, Lee & Ross Investment Management
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Versature saved us from a legacy phone system disaster!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had a large phone system that cost us hundreds of dollars each time a technician came out. It was costing us thousands of dollars a year to maintain. The change to Versature saved us a ton of money and put control back into our hands.

Pros

Ease of use, fantastic remote access, very simple to train others, very reasonable cost.

Cons

I've yet to experience any real negatives, will be certain to update if I do.

Review Source: Capterra
 

Ryan from N49.com
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Onboarding process was great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can't speak to the phone service itself as we just switched this week. However the onboarding process has been super simple. I was especially charmed by all the little details included when the phones arrived and the super simple personalized instructions that came for each individual employee.

Cons

Oddly, the sales process was too low pressure. The sales guy never followed up to see if I was ready to pull the trigger which meant I delayed getting things sorted for months that if he has been harassing me about I would have signed up sooner.

Review Source: Capterra