Vonage Business Solutions Software


Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing.

Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information.

The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and customer relationship management (CRM) systems such as Salesforce.



149 Reviews of Vonage Business Solutions

Overall rating

4.04 / 5 stars

Filters:

Showing 1 - 20 of 149 reviews

November 2016

Brielle from Jauch Quartz America

Company Size: 11-50 employees


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Vonage Business for your business

I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Pros

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Cons

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

March 2018

Paul from Gulf Coast Men's Health

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great IP phones for companies with multiple offices

If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Pros

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Cons

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

May 2017

Saral from BTL India Pvt Ltd

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

One of the best service provider for VOIP services

Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

November 2018

Sandy from Enfusion

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to Use

Vonage's apps for computers and phones makes it a seamless extension of my business.

Pros

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price.

I really appreciate how Vonage makes our workflows easier and more efficient.

Cons

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

October 2018

Greg from Fed Reporter Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Vonage - my view

I have to say . . in the last year, the support has improved tremendously. I think there was a time when mergers and new employees seemed out of touch with the customer but not now. I have been more than pleased with my experience with Vonage lately . . especially call in support. They really do try and figure it out if you have an issue. Nice to see the difference lately! :)

Pros

Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.

Cons

Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.

August 2018

Shaumit from Consultadd Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Vonage Business - A business worth to do with

Pros

1. Easy to understand and work with.
2. Cost Effective plans.
3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful
4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers.
5. It is available on web as well on phone, hence it has extended accessiblity
6. The extensions available in Vonage helps one to take the call and call anyone, anywhere.
7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay
8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

Cons

Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

VOIP Phone System Great for Traveling or Working Remotely

We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets.

Pros

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Cons

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

July 2015

Addison from Deerfield Ranch Winery


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

July 2015

Great features, people and savings. VOiP call quality is what it is.

Pros

We've been with the service since it was Vocalocity and compared to other VOiP telephony providers, their software and support was superior especially when you look at the price. Now there's more parity in the market place but at the time, it was a huge gamechanger for us, since we couldn't afford a traditional PBX. The support team is U.S. based and the call center is in Georgia. They've been nothing but friendly and actually helpful. This is crucial since VOiP is a very advanced, technical type of service.

Cons

VOiP is what it is. It's dependent on both your internet service, the connection to their servers, and their servers themselves. Occasionally their service is down, occasionally the call quality is poor. Sometimes it's on their end, sometimes it's local. You're just not going to have the quality consistency of a regular telephone line. That being said, the features that you get with VOiP balance it out.

October 2018

Ugochi from Center for Anxiety Relief and Education, PLLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

No complaints- at all

Pros

I’ve been using vonage for my business for the past 6 years. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States. I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you. I love em. Vonage is here to stay.

Cons

No cons at all. No kidding. Why must I have one? I can’t think of one....yet

December 2018

Ray from All-In Staffing

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Good quality at a good price

You will definitely get more bang for your buck with Vonage Business and you still get all of the features.

Pros

Having the ability to forward your work number to your personal phone is a great feature. You also have the ability to make calls from your personal phone while your work phone number shows up on the recipient's caller ID. There are conference call options along with the mobile app options that will keep you and your team connected from almost anywhere.

Cons

The connection is internet based so if you lose power or your internet goes down, you have no phones.

November 2018

Teresa Herbic from Author, Contract Writer

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Vonage Business Solutions IP Phone is Excellent

Great IP Phone Product! We highly recommend it!

Pros

We had a Vonage Business Solutions IP Phone for about two years for a home office job and absolutely loved it. The price, incredible! The power and the capabilities also exceptional. This is an incredible solutions for a home office environment phone that is cost efficient and easy to use!

Cons

None! We really liked this phone system. We thought the connection may not be good due to being an IP phone, but we had no issues whatsoever. Thank you!

July 2018

Harsh from NLB Services

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Vonage is Just Excellent

Great to have Vonage.

Pros

I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

Cons

i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.

September 2018

shamroz from Ztek Consulting Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2018

Vonage Business

Great product for connecting the people. Helps us lot in the business. We want to use it in future if the cons above are are solved at least 50%. Thank you.

Pros

This app helps all the people to access their vonage account at home also because many people from India also uses this app mostly recruiting companies. The app has a great UI which attracts the users to use it on daily basis. The great advantage using vongae business app on phone is that we can read the messages if someone texts us because in the office on dialer phones its not possible.
I really Enjoy using Vonage Business which give us great advantage to connect to people sitting abroad from India. It has a great Voice quality(HD Quality) and we can hear it very clearly very easy to use and options are very easy to handle.

Cons

what do i like least about it? Its the issue of voice breaking sometimes i understand that there is network problem but when i have a great network then also i face this issue. The names that appear when we receive the calls is not the name of the person actually calling us. This is the main issue i face.
Nothing Much.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Very affordable VoIP solution for small businesses

Pros

For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

Cons

The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

March 2018

Guillermo from Connex IT & Networking

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

VoIP

Voice quality is adequate.

Pros

The web dashboard is really comprehensive, you can control almost every aspect of the service. If required, advanced features like call queues can be added to the service.

Cons

Reliability has not been their strong point, with outages that have lasted for hours. There is an online health check site for the service where admins can check status of the Vonage cloud. Price points are not among the cheapest.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I love the easiness of using Vonage Business.

Great communication system in our office with virtually no issues.

Pros

Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.

Cons

It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.

January 2018

Mike from New Look Painting Company LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

We update our phone systems to vonage and love it!

We now have multiple phone extensions and we can all be on the phone at the same time without interruption.

Pros

We love that you can create a virtual assistant and transfer calls around the office. It helps my small business appear very professional to our clients!

Cons

To get good phones it costs quite a bit of money. We got mid grade phones and they work good but I'm not able to use a headset or have Bluetooth capabilities

July 2018

Emily from Vacation Rentals of Santa Barbara

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Glad we made the switch to Vonage

Pros

My company recently switched over to Vonage to be our call routing system, and I've personally been a big fan of it. As a vacation rental management company, we need some people to be on call 24/7, some only during the day, some only on certain days during the week, etc. And these people change, week to week, depending on our schedule. It can be pretty confusing, and at first, the Vonage system was not set up specifically to our preferred plan. However, the Vonage support staff was really great in creating a guide for us, and setting up meetings to make sure the system eventually flowed the way we needed it to. Their system is VERY user friendly and intuitive, once you get the hang of it. Everything is clean, the design is sleek, and the customer service is great. What more could you ask for?

Cons

Because the calls come over wifi and do not use cellular, the call quality can sometimes be very spotty. Additionally, as I already mentioned, the flow of Vonage can be difficult to figure out at first.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

A VoIP Solution for Home-based Workers!

Pros

Vonage Business saved me and my client hundreds of dollars! I use Vonage to connect with my client, our customers and in all other communication we do as a business. Pricing is affordable for small-medium businesses and to start-up businesses as well. Working homebased had been easier with Vonage. Their customer service is extremely friendly!

Cons

It's good that they offer Voicemail Transcription, but sometimes it's not accurate. I had to listen to the voicemail to verify if the transcripted message was correct or not.

November 2016

Derek from Strategic Contract Resources

Company Size: 11-50 employees


Ease-of-use

5 of 5

Functionality

5 of 5

November 2016

Use it Daily - Great Service and Features

I use Vonage Business Solutions and the Vonage Business Essentials App. Both have been great. There was a slight adjustment to using their technology, but it was quick to pick up, and provides a great foundation for businesses that rely heavily on good phone service. With Business Solutions, the service is good, and the website has some great features to track phone calls, including incoming, outgoing, and internal calls. I've been really pleased. I especially think it is a great service for a sales organization.

Pros

I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant!

Cons

There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great.