Vonage Business Solutions Software

I would definitely recommend Vonage and will be a long-term customer.

Pros

Very user-friendly and they have excellent customer service reps that will help you with any questions or problems that you may have. Great way to save money without sacrificing quality.

Cons

Power outages and losing the internet is the only issue that we have. Other than that I have no complaints.

Pros

This software has helped our office out so much with staying connected and organized. We can easily forward our phones when needed and track all of our lead calls.

Cons

We’ve had some issues with our account reps in the past but our tech support guy right now is great!

Pros

Vonage has been there for us consistently when we needed it most. I haven't experienced a more consistent provider and will continue to use Vonage!

Cons

The quality is moderate in comparison to Whats App's quality. However, this does so much more so the trade off is worth it!

Pros

The ease of using the system for programming phones, listening to calls, setting up voicemails and entering email addresses.

Cons

The explanation of each part of the system is not always clear. For example, the options do not always explain the outcome - what will actually be affected by selecting an option.

Switched back to our former software for conferencing despite lesser features as price point for our business was going to be a major consideration long term.

Pros

Feature set is extensive, compared to our previous preferred conferencing option. Also, messaging option was useful for keeping everyone updated, especially as some of our staff are based further afield in San Diego and we’re not always reachable for full conferencing.

Cons

Price is expensive considering what we had with our initial set up. Felt it outweighed the feature set.

Pros

We love this as our phone provider as it is very cost effective and we have few service interruptions.

Cons

The phone system setup is very hard to use - it feels like you need a technical degree! to set ours up I had to have their support walk me through the whole process. Now I don't touch it.

Depending on your age group and whether you were technology savvy or not you may or may not benefit from the software.

Pros

I mean it works well but yeah it works The Voice clarity is there and it is reliable to contact and communicate with people

Cons

There are so many other free solutions if you are willing to go mobile that it just isn’t worth it to me. I don’t understand who uses this instead of other mobile solutions.com free with your phones. It just seems like a very old-school experience that I have grown out of and I don’t really use anymore.

Pros

My company recently switched over to Vonage to be our call routing system, and I've personally been a big fan of it. As a vacation rental management company, we need some people to be on call 24/7, some only during the day, some only on certain days during the week, etc. And these people change, week to week, depending on our schedule. It can be pretty confusing, and at first, the Vonage system was not set up specifically to our preferred plan. However, the Vonage support staff was really great in creating a guide for us, and setting up meetings to make sure the system eventually flowed the way we needed it to. Their system is VERY user friendly and intuitive, once you get the hang of it. Everything is clean, the design is sleek, and the customer service is great. What more could you ask for?

Cons

Because the calls come over wifi and do not use cellular, the call quality can sometimes be very spotty. Additionally, as I already mentioned, the flow of Vonage can be difficult to figure out at first.

Great to have Vonage.

Pros

I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

Cons

i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.

Please DO NOT USE VONAGE

Pros

Nothing good about this service/business phone provider.
Horrible reporting, and very poor connection.

Cons

Customer service is terrible worst professional experience.
Phone issues for over 6 months. Reporting is not as customize-able

Pros

Cost of the calls makes it cheap so small companies can get started. Easy to port anywhere in the world.

Cons

Customer support is not very good. Setup help is not good either. Need to have technical expertise to be able to set it up.

Pros

This is pretty easy to set up. Since it is virtual it is quite easy to scale to fit growing or changing organization.

Cons

They merged with another company and everything got worse. The main issue was tech support. Any issues became big problems.

Pros

Simple phone system with no difficulties getting around a business firewall. The app was useful. The online reporting and user configuration was straight forward

Cons

When Vonage made the purchase of Vocalocity, the quality of the service went downhill. The issues became more apparent after moving the customer service call center out of Atlanta to NY/NJ. The last thing someone wants to hear when their phones have been down for 2+ hours is New York attitude thrown back in your face. The service became so unreliable with so many outages, some for over a day, that we had no choice but to find another provider.

Pros

This a great product for startups as it is not very expensive. It is easy to become familiar with as well.

Cons

Hold time to get ahold of customer service when necessary is very long and you cannot cancel service through email.

easy sign up process and no contracts.

Pros

Easy to use for small and big business. You can easily add lines and extensions at any time as business grows.

Cons

Sometime you have to reset your phone IP with them but no big deal they can easily do it. Other than that no other cons

Do not go to this company if you will ever have any questions about your service.

Pros

Click to dial is nice to have - a time saver. Can monitor stats of calls online as well as manage your account.

Cons

Terrible customer service - we tried to get a new line set up and they would not disclose any pricing information and each time we called they had a different answer.

N/A

Pros

Really the only thing I liked was the fact that you could customize your plan virtually anyway you want or anyway that fits best with your business.

Cons

I gave this a pretty fair shot and never seemed to get good clarity with it. I would call into tech support and go through various troubleshooting issues but they never seems to help. At best I would have a very slight lag in the calls and always seems to have a slight echo which drove me crazy.

My company chose this phone system and we are all happy with it. Good choice to keep the communication smooth within a company.

Pros

You can download Vonage onto your computer to make calls directly from your computer.
Easily accessible no matter where you are
The hardware (phone) is sleek and has neat and useful functionality
You can save people's extensions and phone numbers

Cons

If you're on the phone via your computer and the internet goes out, the call may drop.
The software itself requires basic training to use its basic functionalities, but you'll need to take time to learn the more advanced functionalities.

Pros

I liked that it was month to month billing instead of a full year contract. Feature list is great, easy to install and awesome sound quality.

Cons

Customer service is absolutely awful! I spoke with someone and they didn't even know what they were talking about. SO after wasting about 30 min of my time i hung up and tried looking online for a solution.

The price is great for the calling plans, for the US, it includes a 1000 minutes to all U.S. locations.

Pros

Very good call quality anywhere in the world, excellent customer support and easy interface to configure.

Cons

The Software is not easy to configure if you decide to use an open source solution such as Asterisk. I requires good knowledge for it to get it working 100%.