Vonage Business Solutions Software

Overall, Vonage Business let us down. Whether it was from the technical issues from the start or the constant having to call customer support, there seemed to be zero interest in us or our company. No one could resolve all of our issues and we eventually had to find another company to step in.

Pros

What I liked most about Vonage is that it comes with so many great features, including the virtual receptionist and easy call transferring. You can create custom voicemails and hold music.

Cons

What I liked least about this product is that the overall company of Vonage does not seem to care about the customer. We faced many problems setting up our phones and Vonage didn't even communicate all of them. We had to constantly call them to be updated and even today they refuse to give us any credit off the bills we've paid or refund our equipment.

Pros

I really enjoyed the collaboration tools and unified communcations experience.

Cons

early versions were buggy but recently Vonage teamed up with industry leaders to create software that can support an enterprise solution.

As mentioned above, it is just not a very good software for the money. It has allowed my team to work remotely, but I don't see this as a viable business solution.

Pros

It's VOIP, so if you have employees that work remotely, this is a valuable tool.

Cons

Vonage Business VOIP is not very user friendly, the calls are often unclear, fuzzy, and the general software must be downloaded to a desktop before it can be used to make calls. Not to mention it is expensive for what you get. It does interface with other software, but calls coming in make sounds while you are on an existing call. It gives businesses a general not-so-professional feel.

We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets.

Pros

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Cons

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

Their customer support team is really terrible to it's customers. They are rude when the customer does not understand the price quotes and they say it's either you pay that or no service(s). That is not how a customer should be treated. If Vonage Management wants to reach out to me for the agent names they may do so

Pros

Their website leads on that it's a great software. I had been a residential customer for quite some time and considered using Vonage for my business. I love that they offer the call waiting, call recording and much more

Cons

I have nothing bad to say about the software at this time

I have to say . . in the last year, the support has improved tremendously. I think there was a time when mergers and new employees seemed out of touch with the customer but not now. I have been more than pleased with my experience with Vonage lately . . especially call in support. They really do try and figure it out if you have an issue. Nice to see the difference lately! :)

Pros

Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.

Cons

Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.

Pros

I’ve been using vonage for my business for the past 6 years. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States. I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you. I love em. Vonage is here to stay.

Cons

No cons at all. No kidding. Why must I have one? I can’t think of one....yet

Overall great, especially with recently added features such as conference calling via video and group text.

Pros

Mobility is a plus. I am able to operate from a mobile office. The app makes it all super easy. I no longer have to use multiple phones.

Cons

Reception quality relies highly on internet quality and speed. We had to increase our internet to support the number of phones that we had in the office.

Pros

Best to connect end client through call or text.
Easy to connect with client

Cons

Does not find out any debug but I think improve his speed

Great product for connecting the people. Helps us lot in the business. We want to use it in future if the cons above are are solved at least 50%.
Thank you.

Pros

This app helps all the people to access their vonage account at home also because many people from India also uses this app mostly recruiting companies. The app has a great UI which attracts the users to use it on daily basis. The great advantage using vongae business app on phone is that we can read the messages if someone texts us because in the office on dialer phones its not possible.
I really Enjoy using Vonage Business which give us great advantage to connect to people sitting abroad from India. It has a great Voice quality(HD Quality) and we can hear it very clearly very easy to use and options are very easy to handle.

Cons

what do i like least about it? Its the issue of voice breaking sometimes i understand that there is network problem but when i have a great network then also i face this issue. The names that appear when we receive the calls is not the name of the person actually calling us. This is the main issue i face.
Nothing Much.

again it works so if you need a reliable voip this would be great its just not a bells and whistles type of application .

Pros

So one pro is that you will actually get phone calls, (had that issue with another VOIP)
you can use this as a desktop application or you can you log on to their site.

Cons

I dont like how the phone rings, it rings very loudly over everything. Which i find really annoying,
its also hard to tell if someone else answered the phone.

Never an issue, service is good

Pros

Their customer service has always been top notch - get the answers right away, correct what ever needs to fixed. Very helpful.

Cons

Do not have a direct rep, so get someone different each time -

Overall, we do like using this app due to its user friendliness, though I am saddened to say, we are looking for other options.

Pros

It is easy to use when calling our customers. Its voicemail interface is easy to use, no matter if you're a veteran or a trainee.

Cons

The only con I have to bring up regarding this system, involves the softphone app you have to download in order to interact with the web browser version. It this app is not up to date, it can mess with your workflow by not allowing you to connect into the system properly.

Its a great telephone service, i recommend this.

Pros

Vonage is very good telephone service, voice clarity is really good and it has many useful features like texting.

Cons

The mobile application could be more better.

Will recommend this for business, as it is cost effective and very easy to use and install.

Pros

Voice Quality is very good, it has very minimal call drops, Cost effective.

Cons

can only to 3 person conference at a single line

Pros

The voice quality is great without any call drops. Works as good as normal phone with text features available. The iOS and Android App works awesome.

Cons

Not more than 3 people can join the conference on a single line.

Overall it is good & ease to access

Pros

We can excess it from your phone. We do not miss any important calls of the candidates. We can also send a text message to the candidates if they are not reachable. We can also send the voice mail to the candidates. We can also attached files and send to the candidates

Cons

There is no any cons for this software. Its is a good software.

Customer support is very good and the Vonage mobile app lets you text and listen your voice messages. Great work in there team Vonage Good luck !!

Pros

WOW !! Vonage the beautiful internet phone so far on the market, high Voice quality low distraction. Cheaper rates and faster connectivity.

Cons

Nothing to say anything as everything is good about it.

Pros

I vonage is great, no more long distance calls.

Cons

No real cons, as long as internet is working, the phones work fine

Pros

I would think Vonage would be ok for a software for business but not one of the best when it comes to cloud services clarity of conversation was very clear and crisp.

Cons

Connects are sometimes lost not good to use when it is storming you will lose a connection.