





Video calling






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8About Zultys MX System
Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Zultys MX systems support on-premise, cloud-based and hybrid deployments for businesses of all sizes. The solution also offers a proprietary line of IP phones that integrates with the MX systems to provide single-vendor communications environment.
Zultys MX series offers the MXIE client for end users that integrates presence, email, softphone calling, call control, faxing and video calling in a single application. Contact center features, such as an outbound dialer, are also provided within the solution.
Other features of The Zultys MX System includes call forwarding, advanced call routing, automated attendant, voicemail to email, an...
Video calling
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
3.5
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
April 2018
Grant from Loloi Rugs
Company Size: 51-200 employees
Industry: Wholesale
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
It does what it needs to do.
I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.
Pros
It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.
Cons
The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.
November 2019
Leonard from Century Support Services
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
2.0
Functionality
3.0
November 2019
MXIE Review
Over the experience was average, nothing too difficult, nothing super amazing.
Pros
Setting up various queues was very easy to do, the entire setup portion is very user friendly.
Cons
Reporting was very lacking and difficult to work in
Reasons for Switching to Zultys MX System
We were outgrowing the Shortel system and needed something more appropriate for a larger call center environment.
April 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
5.0
Functionality
3.0
April 2018
Expensive!
Pros
Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.
Cons
Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.
April 2018
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
April 2018
Good Network Phone Tool but with Complications
Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.
Pros
It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.
Cons
Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.
June 2019
Drew from Springfield Thunderbirds
Company Size: 11-50 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
June 2019
Great program for communicating within the office
When someone calls in, MXIE makes it easy for our Administrative Assistant to see who’s available within the office and can easily send calls through to our sales pit or whoever the incoming call is for. Easy to message someone to say so and so is on the line; I’m sending them through to you!
Pros
Great product. Make communicating within the office very easy. The instant messaging is great!
Cons
I’m not sure I have anything negative to say or that there’s any features I like any less.