Zultys MX System Software

I have had frustrations but think that there are more capabilities. The interface looks as though there is a lot of functions but it doesn't seem accessible to the general user as it should.

Pros

I like that you can access your phone via the computer. Messages are e-mailed to you. That you can reroute calls, binding for front desk coverage all from the computer.

Cons

It is not user friendly. Even when you poke around to figure things out it is not right in front of you or easy to find. You have to know the system almost in and out.

Very average at best. This was a product we really wanted to work but despite many calls, emails and attempts to resolve ongoing issues, we had to concede that it was not longer worth wasting energy on. We Tolerated it mainly because we were forced to sign a 12 month contract. There are better options out there.

Pros

In theory it looks easy to set up and use

Cons

Does not work well on certain modems and internet providers, inconsistent delivery, not display when team mates are on the phone, call drop outs, not displaying incoming caller id's even though phone book is loaded and works on another machine right beside, inability by tech support to solve issues. Conference function never worked, Call log was intermittent, hard to redirect call diverts and set up after hours messaging. Don't expect any tech support if you are using Macs. Provider slow to respond and when you finally give up trying after a 18 months of perseverance, very slow to port you out and nil communication.

Pros

It is fairly easy to use as things are clearly labeled

Cons

The IM function is a bit lacking unless you have it open for calls you get stuck in the chat and in some cases it is hard to tell who you may be chatting with if you have multiple chats open

Pros

Super easy and simple to use. Great when you need to be on multiple phone numbers.

Cons

I’ve been using this system for 4 years (the company has had it for a long time) and it has no cool features. It is pretty basic. I would never guess that there was an upgrade.

Pros

I have used MXIE at multiple jobs. It has been easy to use at all jobs. You are able to create a phone book and buddy list. The instant messaging system incorporated which is helpful.

Cons

I wish we could sent images through the instant messages. It would be helpful to be able to send screenshots etc.

Pros

The ability to bind myself to any phone, anywhere in the company and to utilize my personal cell as my desk phone when I am out of the office. Customer support has also been great so far with tutorials and ease of access to talk to them.

Cons

There is almost too much to be able to do with it so it was overwhelming at first when we integrated it to the company.

Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

Pros

It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Cons

Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

Pros

It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

Cons

The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

Pros

Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Cons

Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

Great for large or small agencies/businesses that need to communicate with each other throughout the day.

Pros

I love the Instant Messaging feature, helps when you do not want to disturb someone with a phone call. I also love the Voicemail forwarding feature and the convenience of transferring calls to others with just a drag and drop, either warm or cold hand offs. The status selection is great too, allowing others to see that you are available or busy. It is easy to connect to any ZULTYS phone through the Bind tool, which is really convenient if you switch workstations quite a bit.

Cons

I would prefer a conference instant messaging ability, so more than just two can communicate in one window. I also feel like some of the word links could be replaced with a more noticeable button.

Pros

I like the ability to have different call groups, so different phone numbers ring different people. I also like the reporting functionality so I can see how we're handling our calls.

Cons

Sometimes the software seems a little glitchy. Occasionally it will just pick up a call without touching the phone or disconnect for no reason.