AfterShip

RATING:

4.8

(377)

About AfterShip

AfterShip is a shipment tracking solution for eCommerce businesses. It has a partnership with over 900+ courier services worldwide like UPS, USPS, DHL, FedEx, Blue Dart, TNT, China Post and more. Online retailers can connect their store with AfterShip, import orders, and receive real-time tracking updates on one interactive dashboard. You can also manually add shipments, input tracking and let our auto-carrier detection feature work out the rest for you. The real-time tracking updates from the couriers allow you to resolve delivery issues faster and proactively notify the customers of the shipment delays. Keep customers informed of the order status with automated email, SMS, and Facebook Messenger delivery notifications. Build custom email and SMS workflows to perso...

AfterShip Pricing

- Free version with basic features. - Premium version with advanced features (API, notifications, CSV exports, engagement analytics, multilingual tracking page, and more)

Starting price: 

$11.00 per month

Free trial: 

Available

Free version: 

Available

AfterShip admin

AfterShip Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for AfterShip

1 - 5 of 372 Reviews

Pierre

1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2023

Perfect for My Needs!

User Profile

Rajkishore

Verified reviewer

Logistics and Supply Chain, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2022

A clear way of tracking orders by Aftership

According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

PROS

This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration you can import your store orders automatically to aftership dashboard and it will sync data from courier partner automatically. You can choose tracking theme, colour. This is best for businesses as well as customers. It provides worldwide courier partners tracking facilities where customers can track their orders from any courier service provider. Another best feature is, it can automatically detect courier partner name from tracking number. API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders. After implementing this we could provide our customers a great experience in tracking orders, order notification over sms and email, etc. It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.

CONS

Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.

Helory

Retail, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Customer Service is so helpful!

PROS

It's straightforward to use, and customer service is quick and helpful!

CONS

There isn't anything I don't like. Everything is good.

Vendor Response

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our customer service team to be quick and helpful. Your positive review encourages us to continue delivering outstanding customer service and enhancing our platform. Thank you for choosing our service and for being a valuable customer. We look forward to serving you in the future. Best Regards, Team AfterShip

Replied May 2024

User Profile

Michael

Verified reviewer

Retail, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2019

Scam Company - Will Steal Your Money

A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

PROS

The UI is pretty but otherwise useless. That's all.

CONS

They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

Mike

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Easy to use and great Customer Service

Excellent experience which can not be said about most apps I have attempted to integrate into my stores.

PROS

Simple to set up! Having a free trial period is also important when using something that is new to me. I have been impressed with the ease of use in setting this up on 2 Shopify Stores. I can manage these connections from one dashboard which is fantastic. The support has been excellent - [sensitive content hidden] have both been excellent in helping me to get the most from this app.

CONS

At this stage, I do not have any cons to report on the app.

Reason for choosing AfterShip

I did actually install this app but attempted to get support with the installation. I made 4 requests for support, none of which received a response.

Reasons for switching to AfterShip

I had feedback from a Customer that they attempted to leave feedback but the process did not work,

Vendor Response

We're thrilled that you're finding AfterShip easy to use and that our customer service has been able to assist you effectively. We are proud to offer a free trial period and a simple set-up process to ensure our users can start benefiting from our product as soon as possible. It's fantastic to hear that you're finding our dashboard helpful for managing multiple Shopify Stores. We're also delighted to hear that our support team has been excellent. We're glad that you chose AfterShip and are having an excellent experience with us. Thank you again for your support and for sharing your experiences with us and the community.

Replied March 2024