According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration you can import your store orders automatically to aftership dashboard and it will sync data from courier partner automatically. You can choose tracking theme, colour. This is best for businesses as well as customers. It provides worldwide courier partners tracking facilities where customers can track their orders from any courier service provider. Another best feature is, it can automatically detect courier partner name from tracking number. API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders. After implementing this we could provide our customers a great experience in tracking orders, order notification over sms and email, etc. It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.

Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.

Everything is fine so far espacially the free trial period.

It makes my hob a lot easier by automating the orders.

The prices being higher than the expected.

A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

The UI is pretty but otherwise useless. That's all.

They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

I LIKE EVERYTHING ABOUT AFTERSHIP I HAVE BEEN USING SINCE IT WAS LAUNCHED

IT HAS BECOME EXPENSIVE AND WHATSAPP INTEGREATION IS NOT FOR SMALL COMPANIES

easy to use, great support from the team

No cons found, very friendly for user. I reccomend to any shopify store owner.very good!

The UIUX is very user friendly. Easy to set up

Still in the process of checking the app.

[sensitive content hidden] did a wonderful job, thank you so much!

Nothing yet, it has worked for my needs so far

this software help me to connect ,y amazon account with a tiktok seller account

nothing I don't know why you ask me about it

I have to say, I'm blown away by the quality of customer service provided by this app. They have a relaxed, cheerful tone while still being professional and knowledgeable. They make you feel almost like you're part of the team!Best app and great service and support always. Can always recommend this app!

There is nothing as such they are very attentive to user issues and user friendly

Great Service

Customer Support is fast and great. Solved my issue within seconds

NA, i havnt been using it long enough to answer this questions

I was very satisfied (and have been) with AfterShip's customer service team. They always provide a solution in a quick, timely, and courteous manner. Kudos!

No complaints! Everything I requested for needs is fulfilled by AfterShip.

I recently had an amazing experience with [sensitive content hidden] from AfterShip's customer service. Their prompt and personalized assistance truly exceeded my expectations.I'm not only impressed with AfterShip's tracking capabilities but also [sensitive content hidden] exceptional service. They've secured my trust and loyalty. Kudos to [sensitive content hidden] and AfterShip for raising the bar for customer support.[sensitive content hidden] , thank you for your outstanding assistance – this experience truly sets AfterShip apart!

AfterShip is an absolute game-changer when it comes to package tracking. The range of features they offer is mind-boggling – from real-time tracking updates to a user-friendly interface, it's a package tracker's dream. The customization options for notifications kept me in the loop without overwhelming me. And the icing on the cake? The integration with multiple carriers.

While I'm blown away by AfterShip's impressive features, I must admit that the cost is a bit higher than I'd prefer. The value is certainly there, but I do wish they had more budget-friendly options to cater to a wider range of users.

[sensitive content hidden] was so awesome! I wish there were more people like him on this earth! They really do care about your business success. I have used the platform since 2020 and it has always been my saving grace! I just got an order after I sent my 1st email to my email contact customer list of which I have accumulated through Automizely Marketing and Email, Pop ups!! They are amazing!!! I want to give a HUGE SHOUT OUT TO [sensitive content hidden], he is the best!!!! Thank you so very much!!! I appreciate [sensitive content hidden] and his top notch customer service!!!

I have nothing bad to say about AfterShip :)

Really excellent company

Ease of use, customer service, integrations, embedded returns center

Limited features for exchanges, but still many useful features

I like the CSV upload and export functionality, that allows me to track all shipments and run macros against export data in order to manage my shipments more easily.

When my shipment numbers have changed, I would like to receive a recommendation to change my billing plan. Currently this isn't being implemented by Aftership.

It's a great platform, but the support team is what makes it truly shine.

The platform is relatively convoluted and requires a lot of clicking around to get to the bottom of things. Plus you absolutely need a developer for certain customizations.

[sensitive content hidden] provided very prompt and high quality support in helping me like Aftership to Shopify. It was a very easy process.

Very good value for money. API can be advanced further.

This has completely changed our customers' post-purchase experience. We now can tell our customers where their packages are and tell our suppliers all while informing ourselves.

Easy to use and add branding. Lots of functionality.

I found it hard to connect my WooCommerce website but Anmol was very friendly and quick to help. There's nothing else bad to say!

It's the people in an organization that make it work and Lovish is excellent very helpful and knowledible

Returns app very helpful and saves us $ $

nothing really.

Easy to use, good documented support, helpful live support.

None. Easy to use, good documented support, helpful live support.

[sensitive content hidden] help us to connect multiple Woo-Commerce accounts to Aftership

I don't have any cons as of now.........

Aftership is a great tool to fetch all data

Aftership is a great tool to fetch all data

Shoutout to all the customer service agents who helped me with all my inquiries including [sensitive content hidden] for showing me step by step how to use all the functionalities.

Nothing. It is a great app to use. Very simple.

Customer service is great and product diversity

Price is a bit high but there's many features