I like their customer service also. Afterall I fully recommend for your shipment tracking solution for business owners.

An easy way for your customers to track their orders.

It gives you no ETA as to when the parcel will arrived. It tells you nothing about where the parcel is on the way.

I also love to be able to use the branded page with our company name and tracking status page to send to customers when we want them to track one particular shipment.

Easy to install and customise, fairly descent price.

Great shipping oversight with nice automation.

Helps avoid customer service calls and emails.

The easy of use and customer support in unparalled.

I like the app UI and its going to save us a lot of time and help us keep track of our customer returns and issues. So far would highly recommend the app.

There is a huuuge price increase when going from the Essentials plan to the Pro plan, almost 20x. That was a bit shocking.

This is tool which provided our business a huge growth with it's awesome tracking automation.

I did enquire  about the cost and yes its cheaper than competitor but it doesn't deliver what it promised.

API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders.

It could use a bit more description in the drop down coices for setting up campaigns.

It does no tracking at all. All it does is  to record that label is generated (which gives you a tracking number).

Integrates EBay and Amazon orders automatically, and some email notifications. Picks up most order delivery notifications from Gmail.

Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

It gives you no idea where the parcel going , too. NO city or address for the receiving end.

I guess it is cheaper than the proper and useful method... maybe for sending that cost is an issue. You might than check this one.

Sensitive content hidden] is a fantastic asset to the team. She was accommodating and prompt in her response, and she helped me resolve my query very quickly.

Overall a great solution. Easy to use, sufficient and friendly to both small and large businesses.

Ease of use, automatic notifications, pricing transparency across various carriers, and convenient return labels.

I love how accurately and efficiently AfterShip tracks the business shipments, and how easy it is to monitor the shipments en route.

Our customers love it more than we are We are happy with aftership when its working.

User friendly and efficient. Love being able to know if the customer received their order.

It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.

Overall experience is BAD. Avoid using at all cost.

A good customer service team would realise they have limitations in their software and not turn down a £40k customer  - however the customer service team don't care. They just want your money.

Ease of setup, website integration, integration with Klaviyo, customer support (I talked to [SENSITIVE CONTENT] - he was super helpful).

Easy to use, Great Support, Allows for great communication with customers.

I bought something from Bestbuy.ca marketplace. I don't know the sending and I have NO clue where the parcel shipped form.

Many amazing features - frustrating pricing changes.

I like this software because of the ease of use, inexpensive subscription plans, and ability to send shipping notifications to customers around the world.

I like this software above others because it is relatively simple to integrate with my online store and the customer service is available 24/7 and always very helpful and courteous.

Add to this that the interface is simple and easy to understand in a minute, and the app operates quickly. Couldn't be any better than this.

Also, several features of the software got restricted unless I upgraded to a more expensive plan.

Does what it says on the tin, got it running via API in less than a day. Customer support is great - thanks to Lovish for really sorting a tricky probelm out.

I really appreciated the effort. My overall experience has been great.

You're able to get SMS notifications on their paid plans as well.

Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses.

It is always updating and new implementation that is quite easy to use and useful. Multiple carrier options and great for e-commerce that operates internationally.

Does what it says on the tin, got it running via API in less than a day. Customer support is great - thanks to [sensitive content hidden.

I didn't realize how the void/rebooking a shipment worked and that there was a limited window of time before you could not be refunded for an order.

I felt it was very easy to use from the start. I am now in year 2 of using this great tool for shipping.

Overall, a great service. I haad minor trouble setting up a new printer and the help desk was quick, polite and on the nose for the solution.

The ease of use, the great customer service and how easy it is to talk to someone when needed.

I use the system all he time and it is great. Customer service is excellent and pricing is much better then the post office.

Great Product especially for low volume shipping.

We can save existing addresses, etc. to make the shipping process quicker. We can track the package easily and also inform our patients.

We like the ease of processing USPS shipments and being able to generate the summary report for USPS.

We integrated XPS with our daily shipping routine. It has worked out very well for us.

I like the ease of use but we have mainly switched over to another platform because they do have actual friendly customer service.

Love the integration of my digital scale. I am now a post office expert on the office I also absolutely love the incredibly supportive, kind,  and patient Customer Care Representatives.

It's been great and the customer service is always very responsive. I might need to start looking into how I can integrate it better into my Wocommerce if there is someone to support that.

The software has been perfect for my start up business... easy to use... track orders, and get reports.

It is beyond their current capabilities. It remains unresolved, and puts my shipping of rare classic auto parts at some extra risk.

It is relatively easy to use. We use it only for the USPS portion.

The Customer Service is helpful and prompt. Every interaction has been A.

XPS Shipping makes it so easy to integrate different sales channels and compile them into one easy to use interface.

I love the customer support, The software and ease of using the product.

We have loved our experience with XPS Shipping. We get calls all the time from other companies that offer shipping but we always choose to stay with XPS Shipping.

Integration with online stores is excellent. XPS is easy to use and they have excellent customer service.

Lack of receipt management and the pick  up system is glitchy.

And, the Non-concern of these shippers, their inability to contact representatives on a timely basis, and poor communications service all make XPS worth far more.

I literally had to request that a particular employee never contact me when I have an issue because she has been so rude.

Great shipping options with great customer service.

I really like the ability to customize Each Ship-To account to fit their package default needs. Importing addresses from the standalone USPS and UPS sites were quite accurate.

How easy it is to input information, and see shipping options and cost.

XPS Ship has been a great solution for my small business.

Software is much easier to use than competitors. Even though a smaller firm like that we can reach customer service for help via telephone for immediate answer.

Incredibly easy to import order data, preload shipping information, and export tracking. Integrates well with multiple platforms we sell on (Squarespace, Shopify).

I love that this integrates with BOTH Shopify AND Etsy.

My favorite thing about XPS ship is the customer service. They are super easy to reach and amazingly quick to help.

The software is very easy to use and great for a small business. I need the ability to ship USPS, FEDEX, and UPS and this makes it very easy for me to choose based on customer needs.

I am confident that XPS has helped me organize my shipping a great deal. The ease of XPS, from beginning to end, has made processing order run smoothly and Customer Service is right there to help.

Very easy to use, easy to print labels even though it forces you to print two pages at a time.

It's an easy interface to use and the pricing is good. It's a much better interface than the UPS or USPS websites.

When dealing with their subcontracted shippers directly--I DID get better pricing. However, I bill my customers profitably based upon my costs from XPS, so I do not lose.

US Dollar

AfterShip is a shipment tracking solution for eCommerce businesses. It has a partnership with over 900+ courier services worldwide like UPS, USPS, DHL, FedEx, Blue Dart, TNT, China Post and more. 

Online retailers can connect their store with AfterShip, import orders, and receive real-time tracking updates on one interactive dashboard. You can also manually add shipments, input tracking and let our auto-carrier detection feature work out the rest for you.

The real-time tracking updates from the couriers allow you to resolve delivery issues faster and proactively notify the customers of the shipment delays.

Keep customers informed of the order status with automated email, SMS, and Facebook Messenger delivery notifications. Build custom email and SMS workflows to personalize post-purchase communication and keep customers engaged. 

Build a branded tracking page without writing even a single line of code. Keep customers to your website instead of directing them to the courier website to track orders. Add product recommendations, brand logo and social media links to drive additional sales.

Retain - Offer customers one-click order tracking with your website's order lookup widget. Customize the look and feel of the track button on the admin, copy the code from the code generator and embed it into your store's code wherever you want. Customer can also track their order from mobile with the AfterShip Package Tracker app on iOS and Android. Insert the Track order with AfterShip button to the Shopify order confirmation page.

The real-time analytics dashboard offers valuable information on your shipping performance, carrier performance, delivery rate, post-purchase engagement efforts, and customer satisfaction. 

LongDescription

Real-Time Analytics

Shipment Tracking

Status Tracking

Mobile Alerts

SMS Messaging

Real-Time Monitoring

For eCommerce

eCommerce Management

Shipping Management

Data Import/Export

Process/Workflow Automation

Delivery Record

Real Time Data

Real-Time Notifications

Real-Time Updates

Website Integration

Activity Dashboard

Alerts/Notifications

Customizable Templates

Delivery Tracking

Real Time Reporting

Claims Management

Order Tracking

Package Tracking

Third-Party Integrations

Location Tracking

Delivery Estimate

Search/Filter

Order Management

Shipment Price Calculation

Refund Management

- Free version with basic features.
- Premium version with advanced features (API, notifications, CSV exports, engagement analytics, multilingual tracking page, and more)



Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AfterShip

Live Online

Documentation

Videos

Shipping software to easily find the best shipping rates, print shipping labels & track orders.
Save money using our software to print shipping labels for all your orders. Rate shop and get the best-discounted shipping rates with all major U.S. carriers. Easily import order data from Shopify and other sales channels, update order status and tracking, reduce manual labor, speed up processing, and batch fulfill unlimited orders.

*Manage all order information (all sales channels) in one user-friendly platform

*Rate shop multiple carriers and print unlimited single or batch shipping labels

*Provide dynamic rate quotes at checkout with 3rd-party calculated shipping rates

*Get live customer onboarding and ongoing live support for free

*Set automation rules to maximize label production efficiency, plus scan to print

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