Phenomenal would be the right choice of word.

The most important that I like about Clickpost is its people. Right from KAM to Product VP till CEO everyone are approachable easily. The team is always hungry to enhance the functionality of the software to align with the need of the industry and the trends. To do that, they work very closely with the client who is the first mover in adopting that trend.

Their standard reports and the dashboard needs to be a little better, functional and customizable at least to a certain extend.

Predefined Carrier integrations offered , Real time Tracking updates , Returns and Exchnage Management , NDR and NPR , Performance based carrier allocation , EDD

Navigating across brands for enterprise account , Webhook auto retrigger , too many APIs for simple tasks.

It finds me good to use

Wide feature range help to resolve query

lot of levels to do developments which make user confuse

Good experience with around 4 years of tie up.

Ease of Integrations Customisation feasibility

New developments to be rolled out quickly

Click post Returns Management has really made our returns process smooth.Love the tracking experience and NDR Management.We can rely on the Clickpost team to fix any issues we face or even help with additional feature requests. They really understand the requirements and fix things real quick. It really makes the user experience great!

Returns Management and NDR Management are smooth.

Analytics needs fixing.Report formats are not uniform and keep changing. Also, at times the reports are incorrect too.Returns Management doesn't have the option to arrange QC pickups for incorrect products delivered.

Hey,We are using this software since 3-4 years ago, day by day it is getting updated and Clickpost trying to provide superb experience to users. Its very easy and user Friendly software. We are dealing as a B2c and it help us to provide ontime updates to customers. [SENSITIVE CONTENT] is Handling our account and very intelligent guy who understand issues and resolve on prioriy. We have integrated our all internal softwares with clickpost and all status getting autochanged and it help us to minimise manual work.

User Freindly software,getting all details on one click

There is no cons but sometime getting revert delay from CS team

EDD SLA Multi carrier integration Tracking

Tech integration needs to improve, Proper optimization should be there

Clickpost has helped us with resolving issues with regard to non-delivery reports and return management. We have increased our metrics with regard to on-time shipping and on-time delivery.

Seamless API integration with best customer support and onboarding, with one click you are able to choose from multiple courier partners at the lowest price, download the shipping label and track your shipment.

Nothing. It is the best software for logistics management

User-friendly and useful for all logistics related. Using this can save bandwidth and cost to company.

Realtime Status and easy click. Which saves evryone time.

Nothing as such. Till now. I would share if any.

I have set up some SMSes in automation I felt it was very easy

Easy to use but complex in headers and sub headers

The ability to easily create shipment labels for multiple couriers simultaneously and track them in a single place instead of having to track the shipments separately at each courier portal. The tracking urls and tracking page can also be customized to promote our company's brand which is a cool option to have

Would be nice to view the client order reference number as well in the tracking page instead of just the shipment number which is currently available as it would make the identification of orders easier especially when doing a bulk search

Better to have clickpost as it reduces interactions with customers.

1. Ease of handling 2. Covered all data set required for the analysis 3. Overview & analytics dashboards

1. In the start, it used to fetch duplicate results. 2. After onboarding, development takes time & not customized development available.

Experience so far with ClickPost has been great and smooth. Their support team is prompt supportive. They value their client and aim to provide better service.

Ease of approach NDR management Analytics Tracking updates It solves almost all shipping related challenges.

Mismatch status of shipments can be worked on to ease experience.

Clickpost provide complete end to end solution in offering Logistics tracking and enablement integrated with Wms.

Clickpost should have feasible tracking enablement solutions with Shopify and other frontend Software.

My experience with integrating clickpost in our system has been seamless. Thanks to the customer service and dedicated support provided by the team. Special mention to Prateek Kaushal who has been involved in adding many carrier partners to the integration.

The ease of usage and user journey on app is commendable

Clickpost is a great SAAS tool . However, if you could be more affordable , it would be helpful for many companies including startups to adapt easily and benefit from the tool

Reporting, NDR Management, Allocation rules

Should also have the features for inventory management.

Over all good

No comments..

Error in uploading the SLA file.Rest all features are good.....

It reduced the GTM for integrating with any and all courier partners which positively impacted the business

- Their reporting is top-notch - Great NDR dashboard and IVR features available

More visual representation options of data would be great

Ease of use Maps different stakeholders quite well across the entire ecosystem

Support could be better Elements of AI in the product roadmap could be a big plus

Recommendation Engine - Multivariate algorithms can be developed using the systemTracking Page - Giving the customer visibility of the shipment progress

The new panel is a little slow in comparison to the old panel. Triggering reports takes time.

Ease of use and addition of so much different Logistic Partners. It is very easy tracking reverse shipments!

UI for Logistic Partners can be improved and addition of those, along with integration support can be provided in a better manner.

The tracking management system is very helpful. It gives us an overview of all the shipments in one place. Apart from that, even Clickpost's Exchange UI is user-friendly. The best part is it gives liberty to set when we want to dispatch the exchange order for customers.

The Exchange UI must have different cross-category exchanges as well. Rest everything is good.

Great UI & UX. Seamless integration with 3PL & Outbound partners. [sensitive content hidden] responsiveness & on-time support is valuable. She goes out of her way at times to ensure the quickest resolution is given to the client. Big heads up to her relentlessness & diligence!

Support & Response from the Product/Tech team on tickets were extremely delayed: - Additional QC parameter debugging with Shadowfax- Incorrect Status fetching from API vs Report download from Clickpost portal resolution.

Really good software for managing e-commerce logistics! We're using the complete product- multi-carrier shipping, tracking, customer updates, NDR management. It solves almost all shipping related challenges

UI can be improved slightly for better experience but still I like that its the best available in the market

Existing experience is good, but there's lot of scope for improvement

- One view on all shipment - Easy addition/deletion of courier partners - Consumer communication is seamless - Very few downtimes

- Update status API is not real time for all CP - Support is not streamlined