User Review Highlights

Overall Rating

4.33

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

  • icon"Clickpost provide complete end to end solution in offering Logistics tracking and enablement integrated with Wms."
  • icon"Integration with multiple channels like WhatsApp, SMS & EMails."
  • icon"Easy addition/deletion of courier partners. Consumer communication is seamless."
  • icon"Webhook updates for shipment updates are delayed or missed."
  • icon"Pricing is too high to go with low number of orders."
  • icon"Lot of levels to do developments which make user confuse."

All ClickPost Reviews

1-15 of 15 Reviews

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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2022

Best logistics management software for E-commerce companies

Clickpost has helped us with resolving issues with regard to non-delivery reports and return management. We have increased our metrics with regard to on-time shipping and on-time delivery.

Pros

Seamless API integration with best customer support and onboarding, with one click you are able to choose from multiple courier partners at the lowest price, download the shipping label and track your shipment.

Cons

Nothing. It is the best software for logistics management

Jeffin

Company size: 201-500 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

June 2022

Easy to Use and Good Value for Money

Pros

The ability to easily create shipment labels for multiple couriers simultaneously and track them in a single place instead of having to track the shipments separately at each courier portal. The tracking urls and tracking page can also be customized to promote our company's brand which is a cool option to have

Cons

Would be nice to view the client order reference number as well in the tracking page instead of just the shipment number which is currently available as it would make the identification of orders easier especially when doing a bulk search

Earven

Company size: 501-1,000 employees

Industry: Import and Export

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

July 2021

user

It finds me good to use

Pros

Wide feature range help to resolve query

Cons

lot of levels to do developments which make user confuse

Reasons for choosing ClickPost

A platform brings all courier on same platform

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

July 2021

Backup support

Better to have clickpost as it reduces interactions with customers.

Pros

1. Ease of handling 2. Covered all data set required for the analysis 3. Overview & analytics dashboards

Cons

1. In the start, it used to fetch duplicate results. 2. After onboarding, development takes time & not customized development available.

Reasons for choosing ClickPost

Agile support, better insights & integration with almost all topmost courier services.

Bhavay

Company size: 201-500 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Clickpost logistics enablements and Solutions for D2c Channels

Pros

Clickpost provide complete end to end solution in offering Logistics tracking and enablement integrated with Wms.

Cons

Clickpost should have feasible tracking enablement solutions with Shopify and other frontend Software.

Anand

Company size: 51-200 employees

Industry: Textiles

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

Amazing Software

Pros

Reporting, NDR Management, Allocation rules

Cons

Should also have the features for inventory management.

Sai Pavan

Company size: 201-500 employees

Industry: Apparel & Fashion

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2021

One of the best LMSs in the market

It reduced the GTM for integrating with any and all courier partners which positively impacted the business

Pros

- Their reporting is top-notch - Great NDR dashboard and IVR features available

Cons

More visual representation options of data would be great

Reasons for switching to ClickPost

- Issues with status mismatches of Shipments

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2021

Extremely good shipping management software

Pros

Really good software for managing e-commerce logistics! We're using the complete product- multi-carrier shipping, tracking, customer updates, NDR management. It solves almost all shipping related challenges

Cons

UI can be improved slightly for better experience but still I like that its the best available in the market

Rishabh

Company size: 51-200 employees

Industry: Luxury Goods & Jewelry

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

August 2021

Helped a lot in scaling Logistics Operation at Candere, team is using it for 2 years now.

Pros

The main feature of being an aggregator with all the logistics partners.

Cons

The tools did not have the flexibility to add pre-shipping labels and help our brand to showcase a holistic journey of a customer order

Keyur

Company size: 201-500 employees

Industry: Cosmetics

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

July 2021

Good product. Still needs more development

Nice product but lacks support and problem-solving.

Pros

Integration with multiple channels like WhatsApp, SMS & EMails.

Cons

Webhook updates for shipment updates are delayed or missed.

Abhishek

Company size: 501-1,000 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Great LMS

Pros

Recommendation Engine - Multivariate algorithms can be developed using the systemTracking Page - Giving the customer visibility of the shipment progress

Cons

The new panel is a little slow in comparison to the old panel. Triggering reports takes time.

Anonymous

Company size: 1,001-5,000 employees

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2021

Business Machine

Pros

It is super simple and super fast. Decreases the time to market

Cons

Nothing that I can think of on top of my head

Abhishek

Company size: 1,001-5,000 employees

Industry: Banking

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2022

Easily onboarded

Overall its nice working with Clickpost

Pros

provides all the information related to shipping

Cons

Pricing is too high to go with low number of orders

Sakshi

Company size: 201-500 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

July 2021

Good tool to get one view of all shipment related to information

Existing experience is good, but there's lot of scope for improvement

Pros

- One view on all shipment - Easy addition/deletion of courier partners - Consumer communication is seamless - Very few downtimes

Cons

- Update status API is not real time for all CP - Support is not streamlined

Reasons for choosing ClickPost

NA

Anonymous

Company size: 201-500 employees

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2021

Good software

Pros

Really good software for managing ecommerce logistics! We're using the complete product- multi-carrier shipping, tracking, customer updates, NDR management. It solves almost all shipping related challenges

Cons

Nothing really. It has all the relevant features

Showing 1 - 15 of 15 reviews