Detrack

RATING:

4.8

(41)

About Detrack

Detrack is a robust delivery management software that offers real-time vehicle tracking through a live map and seamless electronic proof of delivery (E-POD) using our user-friendly iOS and Android apps. With availability in 26 languages, our apps are trusted worldwide, facilitating millions of deliveries daily. From immediate real-time delivery status updates to capturing essential details like customer signatures, job completion times, rejected items, and photographic proof of service completion, Detrack efficiently manages it all, even automating customer support for a hassle-free experience. There’s also the ability to automate the sending texts / SMS to customers pre-delivery, post-delivery and even when the driver is heading to destination with live ETA.

Detrack Pricing

First Driver Free Forever $24 per driver/month $240 per driver/year

Starting price: 

$26.00 per year

Free trial: 

Available

Free version: 

Not Available

Detrack Delivery Software Dashboard
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Detrack Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Detrack

1 - 5 of 39 Reviews

Roland

Verified reviewer

Wine and Spirits, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Excellent software built by smart team who knows their customers well

I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

PROS

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

CONS

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Vendor Response

Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Replied May 2020

Aggie

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Detrack delivery software

It has been a fabulous company to work with. Super responsive and able to customize our needs

PROS

We love the ease of use and all the efficiency Detrack offers for us and our customers

CONS

Nothing, there are zero cons with this company and their product

Reason for choosing Detrack

Far superior than other delivery systems software we tested.

Kevin

Computer Software, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2024

Management and Development is not aligned

Detrack act like they are big and can provide a great delivery solution. But it is a waste of time and resources for any e-commerce/delivery business. Especially, if your delivery staff and drives use other mobile devices than android OS or iOS i.e. Huawei OS It is great that they try to improve their application. But clearly the Management and Development team is not on same page in terms of objectives. Hereto, new releases or new functions have issues or wrong logic i.e. wrong job status and tracking status i.e. "Out for delivery", when it should be "Out for pickup". Or for multiple parcel pickups the size calculation is wrong. When you report this there can go weeks before you get a respond and they do not fix the issues or communicate that this is not their priority. Leaving their client with an incomplete solution for which they expect to get paid.

PROS

The design looks good and they have the basic delivery admin and proof of delivery in place.

CONS

Issue with their deployment of updates. Changing their policies without considering their excising users and potential users on trail i.e. little notice on changes to their subscription/pricing. Integration is also an issue, as they do not provide any API but third party solution. At the end it was easier for us to create own integration. Later in the process they suggested webhook, when we address the integration for multilanguage web application.

Reasons for switching to Detrack

They are too complicated to communicate and deal with. Seems that the development and upper management are not on same page.

David

Printing, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

DeTrack for the Win

Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.

PROS

Proof of Delivery, Ease of adding jobs.

CONS

Should be able to arrange jobs on screen for order you wish delivered. Drag to position. Should have the option to see both pickup and delivery at same time. Should be able to permanently update client without having to go to accounts. Add phone or specific detail.

Reasons for switching to Detrack

Needed more detail for deliveries such as signature and photo options.

Vendor Response

Great to hear you are enjoying Detrack David. We will take your suggestions onboard. Love the shoutout - DeTrack for the Win!

Replied May 2024

Calvin

Logistics and Supply Chain, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Detrack TMS Solution

It has simply been great for our current needs.

PROS

How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.

CONS

It did not have routing integrated but it's my understanding, there are plans for this option to be added.

Reason for choosing Detrack

The offering of the solution and support

Vendor Response

Thanks Calvin for the review! Yes, routing will be rolled out to all users soon. Appreciate your feedback and continued support for our product! Detrack team

Replied April 2024