DispatchTrack

RATING:

4.7

(22)

About DispatchTrack

DispatchTrack is the leading end-to-end software for last mile logistics, and services over 60 million deliveries per year for companies ranging from 3 to 3000+ trucks. Companies in industries such as furniture/appliances, 3PL, building supplies, food distribution, grocery delivery, medical supplies, and auto-parts use DispatchTrack to provide excellent delivery service experiences and to optimize their operations. DispatchTrack is especially known for ease of use and simple rollouts. Despite being a complex and comprehensive end-to-end solution, customers have rolled out DispatchTrack to hundreds of locations in just a few weeks. Our dedicated customer success staff works with you hand-in-hand to make these rollouts successful. Our NPS score of 70 shows that cust...

DispatchTrack Pricing

Contact DispatchTrack directly for pricing information.

Starting price: 

$55.00 

Free trial: 

Available

Free version: 

Not Available

DispatchTrack route optimization
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DispatchTrack Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for DispatchTrack

1 - 5 of 18 Reviews

User Profile

Andre

Verified reviewer

Consumer Electronics, 10,000+ employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Stay on-time with this software

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

PROS

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

CONS

I haven't run into problematic issues while implementing or using this software

Gustavo

Logistics and Supply Chain, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Best routing app in the market.

Excellent. Great software that integrates the company with our employees.

PROS

The accessibility to routes from my phone, multiple users with one account.

CONS

The number of necessary steps to set up a route.

Reasons for switching to DispatchTrack

Better software and price. Real time connections.

David

Logistics and Supply Chain

Used less than 2 years

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2016

Best dispatching for final mile delivery, does have room for improveme

PROS

The ability to route and call customers makes for easy scheduling.

CONS

sometimes it hard to a clear picture on when improvements will be made.

Ron

Furniture, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

5 Years using Dispatch Track

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

PROS

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

CONS

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

Susan

Furniture, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Saves resources and aids with accountability.

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

PROS

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

CONS

Some initial bugs with the ipad interface. Works best on non-apple products.

Reason for choosing DispatchTrack

This was recommended to us by another furniture dealer.