PackageX Logistics Cloud

RATING:

4.2

(29)

About PackageX Logistics Cloud

PackageX Receive is a cloud-based package management software that automates package receiving operations at all kinds of receiving sites. Its modern technology streamlines different logistics workflows, including label data ingestion, notifications, storage, retrieval, pick-up, forwarding, etc. PackageX Receive is suitable for different industries, including: •Warehouses •Retail & eCommerce •Delivery Carriers •Universities, Colleges, & Schools •Corporate Offices •Co-Working Spaces •Residential Complexes •Hotels & Resorts •Manufacturing •Locker Providers How does it work? Take a photo of any package label, and PackageX Receive will: •Extract all relevant information through its AI-powered label OCR •Find the correct recipients •Send notifications and reminders ...

PackageX Logistics Cloud Pricing

Please contact the vendor for more pricing information.

Free trial: 

Available

Free version: 

Not Available

Custom Workflows
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PackageX Logistics Cloud Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for PackageX Logistics Cloud

1 - 5 of 26 Reviews

User Profile

Alex

Verified reviewer

Hospitality, 10,000+ employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Amazing Software

We love using it and it allows us to notify members quickly for their packages

PROS

Super easy to use and speeds up our mailroom process

CONS

Sometimes notifications have been sent to the wrong person accidentally

Reasons for switching to PackageX Logistics Cloud

PackageX is a member in our WeWork building

Vendor Response

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Replied December 2019

Stu

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

On a Scale...

The Mail Center used to process incoming mail and packages by hand - a tedious, labor-intensive and inefficient way to receive deliveries. I estimate we're 80% more efficient in using PackageX Mailroom

PROS

After processing an average of 30 packages per day during the summer months when school is not in session, it was very easy to scale up to the daily 200 mail and package delivery counts with the start of the Fall 2021 semester.

CONS

I have discussed PackageX making updates known prior to their release.

Reason for choosing PackageX Logistics Cloud

Quality, price point competitiveness, response to technical inquiries.

Reasons for switching to PackageX Logistics Cloud

The PackageX OCR was robust enough to identify even handwritten address labels which totally got us out of having to key in the first letters of the recipient's last name when using the former software.

Vendor Response

Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.

Replied October 2021

Sami

Hospitality, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed January 2020

PackageX

PROS

Makes our jobs easier for getting notifications about packages to members.

CONS

I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Vendor Response

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible.

Replied January 2020

Rodrigo

Real Estate, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Very good customer xp

1.000

PROS

I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

CONS

The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Reasons for switching to PackageX Logistics Cloud

Organisation decision.

Vendor Response

Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

Replied May 2020

Esther

Real Estate, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed January 2020

PackageX User Review

PROS

Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

CONS

At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them

Reasons for switching to PackageX Logistics Cloud

The option that ties the contacts from our internal system to the app is perfect.

Vendor Response

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app.

Replied January 2020