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Overview
parcelLab

parcelLab 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

parcelLab
parcelLab
5.0
(3)

Pricing

Pricing available upon request

Top Alternatives

About parcelLab

parcelLab is a global post-purchase software provider. Trusted by 1000+ brands, including Chico's, YETI, and Urban Outfitters, parcelLab empowers retailers to increase customer lifetime value and improve their customer experience.

With product suites covering pre-purchase, post-purchase, and returns, parcelLab offers brands the ability to take control of the customer experience from end-to-end. This means railers are able to embed tracking pages and returns portals on their own website, instead of a carrier or vendor. It's a major differentiator that brings more traffic and more revenue.

parcelLab Convert offers predictive delivery dates and order protection. parcelLab Engage is the AI-powered post-purchase solution that provides retailers with embeddable tracking pages, proactive communication, and personalized customer journeys. parcelLab Retain is the returns solution that offers embeddable self-service return portals, proactive returns communication, customizable rules, and personalized workflows.

Each product suite is built upon a powerful platform that has AI capabilities and insightful analytics to help brands actively improve their experiences.

The personas we speak wit...

h are commonly within the customer experience, eCommerce/digital, customer service, marketing, operations, and logistics functions.

parcelLab User Interface

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0
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2

parcelLab Pricing and Plans

Starting price: Pricing available upon request
Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

    parcelLab Features

    • Popular features found in Shipment Tracking
      Alerts/Notifications
      Delivery Estimate
      For eCommerce
      For Freight Operations
      Status Tracking
      Website Integration
    • More features of parcelLab
      Access Controls/Permissions
      Activity Dashboard
      AI Copilot
      API
      Customizable Branding
      Customizable Templates
      Data Import/Export
      Delivery Record
      Delivery Tracking
      eCommerce Management
      Email Templates
      Generative AI
      Historical Reporting
      Labeling
      Label Printing
      Location Tracking
      Mobile Alerts
      Monitoring
      Order Management
      Order Tracking
      Package Tracking
      Performance Management
      Predictive Analytics
      Real-Time Analytics
      Real Time Comparisons
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Real-Time Updates
      Reporting & Statistics
      Role-Based Permissions
      Route Optimization
      Self Service Portal
      Shipping Labels
      Shipping Management
      Supplier Management
      Supply Chain Management
      Third-Party Integrations

    parcelLab Integrations

    Salesforce Service Cloud
    Salesforce Service Cloud
    Adobe Commerce
    Adobe Commerce
    FedEx Ship Manager
    FedEx Ship Manager
    Tealium Customer Data Hub
    Tealium Customer Data Hub
    Shopware
    Shopware
    SAP Commerce Cloud
    SAP Commerce Cloud

    See all 19 integrations

    parcelLab User Reviews

    Overall Rating

    5.0

    Ratings Breakdown

    5

    100%

    4

    0%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.7

    Value for money

    5.0

    Customer support

    5.0

    Functionality

    5.0

    Have you used parcelLab and would like to share your experience with others?

    Sd
    Silas d.

    Verified reviewer

    Apparel & Fashion

    2-10 employees

    Used weekly for less than 12 months

    Review source

    Reviewed September 2023

    Our new Go-To communication and returns solution

    5

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    what really caught my attention about parcelLab is how they made it crystal clear why they're a better choice than AfterShip when we first started chatting. But what I truly appreciate about them is the direct customer support I receive. It's a world apart from dealing with constantly changing agents in AfterShip's chat. With parcelLab, it feels like a more personal touch. And the icing on the cake is that they offer plenty of customization and localization options, which has made a world of difference in improving the after-sales experience for my customers.
    Cons:
    Took a while to set up, since it is a really sophisticated solution, but the parcellab team did a great job in guiding us through it

    Read More

    MS
    Michael S.

    Verified reviewer

    Machinery

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2019

    This is what we were looking for

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Basically for every question I had, parcellab had a solution. We work with them since the beginning and the amount of features is amazing and never ending combination are possible.
    Cons:
    Reporting only works for three months backwards - but as usual - a great solution was found!

    Reasons for choosing parcelLab

    No real alternatives on the market back then.

    Read More

    TV
    Tatiana V.

    Verified reviewer

    Computer Software

    10000+ employees

    Used other for free trial

    Review source

    Reviewed December 2020

    Cool solution along SAP Commerce Cloud for all end-customers

    5

    very positive and cheery

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    parcelLab's software offers customers the tool's to monitor shipments and have control in customers' hands
    Cons:
    no cons have been know until today. Especially, when parcelLab is expanding to CIS & Asia

    Reasons for choosing parcelLab

    because parcelLab is named a SAP's Spotlight Partner

    Read More

    Showing 1 - 3 of 3 Reviews

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