--- title: "parcelLab Software Reviews, Demo & Pricing - 2026" description: "Review of parcelLab Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/shipment-tracking/parcellab-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/) / parcelLab Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # parcelLab Review Custom quote 1 plan Wondering if parcelLab is right for your organization? Our Shipping Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview parcelLab 5.0 [(3)](https://www.softwareadvice.com/shipment-tracking/parcellab-profile/#reviews) Pricing Pricing available upon request ### About parcelLab parcelLab is a global post-purchase software provider. Trusted by 1000+ brands, including Chico's, YETI, and Urban Outfitters, parcelLab empowers retailers to increase customer lifetime value and improve their customer experience. With product suites covering pre-purchase, post-purchase, and returns, parcelLab offers brands the ability to take control of the customer experience from end-to-end. This means railers are able to embed tracking pages and returns portals on their own website, instead of a carrier or vendor. It's a major differentiator that brings more traffic and more revenue. parcelLab Convert offers predictive delivery dates and order protection. parcelLab Engage is the AI-powered post-purchase solution that provides retailers with embeddable tracking pages, proactive communication, and personalized customer journeys. parcelLab Retain is the returns solution that offers embeddable self-service return portals, proactive returns communication, customizable rules, and personalized workflows. Each product suite is built upon a powerful platform that has AI capabilities and insightful analytics to help brands actively improve their experiences. The personas we speak wit... h are commonly within the customer experience, eCommerce/digital, customer service, marketing, operations, and logistics functions. Do you work for parcelLab? [Manage this product listing](https://www.g2.com/products/parcellab/claim_requests/new?auto=true) Wondering if parcelLab is right for your organization? Our Shipping Software selection experts can help you in 15 minutes or less. ## parcelLab User Interface ## Popular parcelLab Alternatives Main Product parcelLab 5.0 [(3)](https://www.softwareadvice.com/shipment-tracking/parcellab-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Fishbowl](https://www.softwareadvice.com/manufacturing/fishbowl-inventory-manufacturing-profile/) 4.2 [(1131)](https://www.softwareadvice.com/manufacturing/fishbowl-inventory-manufacturing-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.10Value for money - 4.26Customer support - 4.13Functionality Pricing Available upon request Get Price Alternative Product [Freightview](https://www.softwareadvice.com/scm/freightview-profile/) 4.7 [(743)](https://www.softwareadvice.com/scm/freightview-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.62Value for money - 4.66Customer support - 4.48Functionality Pricing Starting at $149.00 per month Get Price Alternative Product [PCS TMS](https://www.softwareadvice.com/scm/tms-express-profile/) 4.2 [(248)](https://www.softwareadvice.com/scm/tms-express-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.00Value for money - 4.18Customer support - 4.06Functionality Pricing Available upon request Get Price Alternative Product [Cargoson](https://www.softwareadvice.com/scm/cargoson-profile/) 4.8 [(53)](https://www.softwareadvice.com/scm/cargoson-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.76Value for money - 4.90Customer support - 4.57Functionality Pricing Starting at €199.00 per month Get Price Alternative Product [ShippyPro](https://www.softwareadvice.com/shipment-tracking/shippypro-profile/) 4.7 [(157)](https://www.softwareadvice.com/shipment-tracking/shippypro-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.28Value for money - 4.58Customer support - 4.57Functionality Pricing Starting at €159.00 per month Get Price ## parcelLab Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## parcelLab Features - Popular features found in Shipping Alerts/Notifications Bills of Lading Delivery Tracking eCommerce Management Import/Export Management Inventory Management Label Printing Parcel Shipping Quotes/Estimates Reporting/Analytics Shipping Management - More features of parcelLab Access Controls/Permissions Activity Dashboard AI Copilot API Customizable Branding Customizable Templates Data Import/Export Delivery Estimate Delivery Record Email Templates For eCommerce For Freight Operations Generative AI Historical Reporting Labeling Location Tracking Mobile Alerts Monitoring Order Management Order Tracking Package Tracking Performance Management Predictive Analytics Real-Time Analytics Real Time Comparisons Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting & Statistics Role-Based Permissions Route Optimization Self Service Portal Shipping Labels Status Tracking Supplier Management Supply Chain Management Third-Party Integrations Website Integration ## parcelLab Integrations Salesforce Service Cloud Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review FedEx Ship Manager Integration rated undefined from -1 review Tealium Customer Data Hub Integration rated undefined from -1 review Shopware Integration rated undefined from -1 review SAP Commerce Cloud Integration rated undefined from -1 review See all 19 integrations ## parcelLab User Reviews ## parcelLab customer ratings - Overall rating: 5/5 - Total reviews: 3 ### Rating distribution - 5 stars: 3 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- Have you used parcelLab and would like to share your experience with others? ### Our new Go-To communication and returns solution - Overall rating: 5/5 - Reviewer: Silas d. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros what really caught my attention about parcelLab is how they made it crystal clear why they're a better choice than AfterShip when we first started chatting. But what I truly appreciate about them is the direct customer support I receive. It's a world apart from dealing with constantly changing agents in AfterShip's chat. With parcelLab, it feels like a more personal touch. And the icing on the cake is that they offer plenty of customization and localization options, which has made a world of difference in improving the after-sales experience for my customers. #### Cons Took a while to set up, since it is a really sophisticated solution, but the parcellab team did a great job in guiding us through it --- ### This is what we were looking for - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Basically for every question I had, parcellab had a solution. We work with them since the beginning and the amount of features is amazing and never ending combination are possible. #### Cons Reporting only works for three months backwards - but as usual - a great solution was found! #### Reasons for choosing parcelLab No real alternatives on the market back then. --- ### Cool solution along SAP Commerce Cloud for all end-customers - Overall rating: 5/5 - Reviewer: Tatiana V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used other for free trial - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered very positive and cheery #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros parcelLab's software offers customers the tool's to monitor shipments and have control in customers' hands #### Cons no cons have been know until today. Especially, when parcelLab is expanding to CIS & Asia #### Reasons for choosing parcelLab because parcelLab is named a SAP's Spotlight Partner --- Showing 1 - 3 of 3 Reviews ## Other Top Recommended Shipping Software [AfterShip](https://www.softwareadvice.com/shipment-tracking/aftership-profile/) **4.9** (473) Recently recommended **44** times [Item](https://www.softwareadvice.com/fleet-management/item-profile/) **4.6** (16) Recently recommended **34** times [Cin7 Omni](https://www.softwareadvice.com/retail/cin7-profile/) **4.3** (601) Recently recommended **23** times [Shipedge](https://www.softwareadvice.com/manufacturing/shipedge-profile/) **4.6** (11) Recently recommended **22** times Stuck Between Options? Our experts can help you compare parcelLab with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice