# parcelLab Software Reviews, Demo & Pricing - 2026 > Review of parcelLab Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/shipment-tracking/parcellab-profile --- [Home](https://www.softwareadvice.com/) / [Shipment Tracking Software](https://www.softwareadvice.com/shipment-tracking/) / parcelLab Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # parcelLab 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview parcelLab 5.0 [(3)](https://www.softwareadvice.com/shipment-tracking/parcellab-profile/#reviews) Pricing Pricing available upon request Top Alternatives ### About parcelLab parcelLab is a global post-purchase software provider. Trusted by 1000+ brands, including Chico's, YETI, and Urban Outfitters, parcelLab empowers retailers to increase customer lifetime value and improve their customer experience. With product suites covering pre-purchase, post-purchase, and returns, parcelLab offers brands the ability to take control of the customer experience from end-to-end. This means railers are able to embed tracking pages and returns portals on their own website, instead of a carrier or vendor. It's a major differentiator that brings more traffic and more revenue. parcelLab Convert offers predictive delivery dates and order protection. parcelLab Engage is the AI-powered post-purchase solution that provides retailers with embeddable tracking pages, proactive communication, and personalized customer journeys. parcelLab Retain is the returns solution that offers embeddable self-service return portals, proactive returns communication, customizable rules, and personalized workflows. Each product suite is built upon a powerful platform that has AI capabilities and insightful analytics to help brands actively improve their experiences. The personas we speak wit... h are commonly within the customer experience, eCommerce/digital, customer service, marketing, operations, and logistics functions. ## parcelLab User Interface ## Popular parcelLab Alternatives Main Product parcelLab 5.0 [(3)](https://www.softwareadvice.com/shipment-tracking/parcellab-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Alternative Product [Freightview](https://www.softwareadvice.com/scm/freightview-profile/) 4.7 [(743)](https://www.softwareadvice.com/scm/freightview-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.62Value for money - 4.66Customer support - 4.48Functionality Pricing Starting at $149.00 per month Alternative Product [ShipStation](https://www.softwareadvice.com/scm/shipstation-profile/) 4.6 [(959)](https://www.softwareadvice.com/scm/shipstation-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.45Value for money - 4.32Customer support - 4.45Functionality Pricing Starting at $14.99 per month Alternative Product [Shippo](https://www.softwareadvice.com/scm/shippo-profile/) 4.8 [(827)](https://www.softwareadvice.com/scm/shippo-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.78Value for money - 4.69Customer support - 4.65Functionality Pricing Starting at $19.00 per month Alternative Product [WISMOlabs](https://www.softwareadvice.com/shipment-tracking/wismolabs-profile/) 5.0 [(13)](https://www.softwareadvice.com/shipment-tracking/wismolabs-profile/#reviews) Ratings Breakdown - 4.85Ease of use - 4.92Value for money - 5.0Customer support - 4.92Functionality Pricing Starting at $0.01 per month Alternative Product [FreightPOP](https://www.softwareadvice.com/scm/freightpop-profile/) 4.7 [(47)](https://www.softwareadvice.com/scm/freightpop-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.82Customer support - 4.60Functionality Pricing Available upon request ## parcelLab Pricing and Plans Starting price: Pricing available upon request Free Trial Free Version Basic Pricing available upon request No plan information available ## parcelLab Features - Popular features found in Shipment Tracking Alerts/Notifications Delivery Estimate For eCommerce For Freight Operations Status Tracking Website Integration - More features of parcelLab Access Controls/Permissions Activity Dashboard AI Copilot API Customizable Branding Customizable Templates Data Import/Export Delivery Record Delivery Tracking eCommerce Management Email Templates Generative AI Historical Reporting Labeling Label Printing Location Tracking Mobile Alerts Monitoring Order Management Order Tracking Package Tracking Performance Management Predictive Analytics Real-Time Analytics Real Time Comparisons Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting & Statistics Role-Based Permissions Route Optimization Self Service Portal Shipping Labels Shipping Management Supplier Management Supply Chain Management Third-Party Integrations ## parcelLab Integrations Salesforce Service Cloud Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review FedEx Ship Manager Integration rated undefined from -1 review Tealium Customer Data Hub Integration rated undefined from -1 review Shopware Integration rated undefined from -1 review SAP Commerce Cloud Integration rated undefined from -1 review See all 19 integrations ## parcelLab User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used parcelLab and would like to share your experience with others? Sd Silas d. Verified reviewer Apparel & Fashion 2-10 employees Used weekly for less than 12 months Review source Reviewed September 2023 Our new Go-To communication and returns solution 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: what really caught my attention about parcelLab is how they made it crystal clear why they're a better choice than AfterShip when we first started chatting. But what I truly appreciate about them is the direct customer support I receive. It's a world apart from dealing with constantly changing agents in AfterShip's chat. With parcelLab, it feels like a more personal touch. And the icing on the cake is that they offer plenty of customization and localization options, which has made a world of difference in improving the after-sales experience for my customers. Cons: Took a while to set up, since it is a really sophisticated solution, but the parcellab team did a great job in guiding us through it Read More MS Michael S. Verified reviewer Machinery 11-50 employees Used daily for more than 2 years Review source Reviewed December 2019 This is what we were looking for 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Basically for every question I had, parcellab had a solution. We work with them since the beginning and the amount of features is amazing and never ending combination are possible. Cons: Reporting only works for three months backwards - but as usual - a great solution was found! Reasons for choosing parcelLab No real alternatives on the market back then. Read More TV Tatiana V. Verified reviewer Computer Software 10000+ employees Used other for free trial Review source Reviewed December 2020 Cool solution along SAP Commerce Cloud for all end-customers 5 very positive and cheery Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: parcelLab's software offers customers the tool's to monitor shipments and have control in customers' hands Cons: no cons have been know until today. Especially, when parcelLab is expanding to CIS & Asia Reasons for choosing parcelLab because parcelLab is named a SAP's Spotlight Partner Read More Showing 1 - 3 of 3 Reviews ## See what companies are saying about Software Advice