About ShipperHQ

ShipperHQ optimizes the checkout experience for many eCommerce platforms. This solution helps merchants of all sizes customize the shipping experience on their website to their own unique products and customers. It includes features such as unlimited shipping rules, multi-origin shipping, and dimensional packing....

ShipperHQ Pricing

Solutions for any size business. ShipperHQ pricing is available across multiple pricing plans based on eCommerce platform usage. Monthly and annual pricing plans are available. It also offers a 15-day free trial. BigCommerce, Shopify, and WooCommerce: Plans start at $50/month Adobe Commerce (formerly Magento): Plans start at $350/month Zoey: Plans start at $350/month Salesforce Commerce Cloud: Please contact ShipperHQ directly for pricing.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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ShipperHQ User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 22 reviews

Jackie

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

ShipperHQ is THEE solution for dimensional shipping!

We ship farm equipment parts, irregular sizes, and heavy. It is critical that shipping is calculated accurately. I've tried 2 other shipping aps. They don't even come close to ShipperHQ.

Pros

I appreciated the tech support that I needed in the beginning. I love that I have all my box sizes and packing rules set up and how they seamlessly integrated with my ecommerce store. I now have live rates for the shopping carts and my customer gets to choose the carrier and knows how much shipping is. The shipping calculations are spot on!

Cons

Nothing negative to say. I'm grateful to have found ShipperHQ.

Reasons for switching to ShipperHQ

Bigcommerce could not handle the dimensional shipping, nor could ShipStation.

Response from ShipperHQ

Thanks for sharing! We're happy we could help your business streamline your shipping processes and run your business smoothly.

Replied April 2022

Andrea

Company size: 201-500 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2020

Works as described!

Pros

Easy to set up, lots of options for customization. Restrictions work great!

Cons

Cannot use free shipping with codes and would be great to be able to customized the wording of shipping types.

Reasons for choosing ShipperHQ

Ability to create very specific restrictions.

Fred

Company size: 2-10 employees

Industry: Import and Export

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2021

Fixing Issues

So far it works with our needs.

Pros

Ease of dashboard. Once I got to use it. And the support, one I needed it was without doubt excellent. [SENSITIVE CONTENT], was without doubt both friendly and helpful. Indeed someone who was quick to help with the issues we had here. Instructed me on what the issue was and how to go about fixing it.

Cons

None at this time, considering I just took over.

Response from ShipperHQ

News like this makes our day! Thanks for the great review. We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard and often times a key blocker. We're glad to hear that ShipperHQ could help to solve that for you. We'll pass along the kind words to the rest of the team!

Replied December 2021

Garrett

Company size: 2-10 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2022

Great for its core functunality

Their support staff was super helpful in setting up the software, I had a lot of questions during implementation.

Pros

Great at setting up complex rules for shipping rate calculations on your website. There are so many variables and customizable ways to set a rate. Seamlessly integrates with bigcommerce.

Cons

You have to pay a lot of money for customizable shipping rates for your website, sometimes the set up of rules gets pretty confusing.

Response from ShipperHQ

Thank you for the fantastic review, we're glad you're loving ShipperHQ! Our Support team is happy to help with any queries in the future.

Replied August 2022

Tom

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2020

An awesome software with dependable support

I'm content with ShipperHQ. We did almost stop using it due to upgrading our Magento platform. We were told by our 3rd party vendor who are Magento developers that the incorrect estimate shipping is cause by the ShipperHQ app. However, I was able to figure out the real cause and stablize the checkout issue on our website.

Pros

Being on the IT technical side of business - I am comfortable with my way around software and configurating different 3rd party vendors to sync with our system. Whenever I do have an issue, SHQ has always given my issue the needed attention and seriousiness to resolve. Always had a sincere support from their team.

Cons

The learning curve can be too much for the non-technical user. I wish their online guide wouldn't be so general. As a business, we have different apps that runs our daily operation. As i'm sure other companies have differnt apps as well. Would be great if the guide are actual steps someone did instead of a quick run thru that sometimes does not work due to some specifics. But the guide does not mention that.

Reasons for choosing ShipperHQ

From ShipperHQ's website, it seems like they're more of a software focus company and really know their product. Whereas the other companies seem to have more of business model and are selling services more than the software itself. Been with ShipperHQ for years now - a content customer here.

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