EasyPost

RATING:

4.2

(12)

About EasyPost

EasyPost is a Shipping API that solves complex logistics problems for eCommerce businesses, enabling them to deliver an online shopping experience that delights customers. Some of the biggest names in retail rely on EasyPost to ship faster, smarter, and cheaper. We manage the headaches involved with dated carrier technology so our customers can focus on what grows their business. Integrate once with EasyPost and seamlessly add carriers, generate shipping labels, track packages in near real-time, and insure shipments.

EasyPost Pricing

Free trial: 

Available

Free version: 

Available

EasyPost Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

3.5

Most Helpful Reviews for EasyPost

1 - 5 of 12 Reviews

Dave

Internet, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

Very developer friendly!

PROS

Well documented API, and everything works as expected. They also cover a lot of features which competitors do not have, such as batch label printing.

CONS

The website UI leaves a little to be desired, but it's straightforward enough. Could be improved with better search/filtering capabilities.

Reasons for switching to EasyPost

Less expensive, better API

Vendor Response

Thank you for your review! We're happy to hear that integration was easy to complete! Our developer team is working to improve upon our UI for greater functionality and ease of use. Should there be specific features that you'd like to see implemented, please let us know at developer-support@easypost.com and we'll make it happen. Thank you again for choosing EasyPost!

Replied July 2020

Alan

Sporting Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2020

Reliable and Efficient

PROS

We've been using this EasyPost for our online shipping since 2016. It is so much more reliable than our previous shipping service, has very little down time, and the customer service is decently responsive for the rare occasions when the shipping API has had errors or down time.

CONS

In a recent update they made the customer lookup less intuitive.

Reason for choosing EasyPost

We needed an API that would work with our custom website. Easypost provides that.

Reasons for switching to EasyPost

Too much down time and the customer service was not reliable.

Vendor Response

Thank you for your review! We're happy to hear your positive feedback on our API. Your feedback on our customer lookup function has been noted. Should you have any additional suggestions for improvement, please let us know at developer-support@easypost.com and we'll make it happen. Thank you again for choosing EasyPost!

Replied July 2020

Jessie

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2020

Stay as far away from Easypost as you can

PROS

It was cheap. So cheap. So much cheaper than everyone else. We soon found out why.

CONS

I have honestly never had a more horrific experience with a company. We were so thrilled to find shipping help for our small business at a reasonable price, but now we've spent thousands of dollars trying to repair what Easypost has done. A combination of miscounting inventory, losing entire cases, transitioning warehouses without notice, damaging product with box cutters (and sending those products to customers), and not honoring first-in-first-out inventory rotation, this has by far been the worst business relationship I've ever had the displeasure of experiencing. Stay far, far away. Even if you're evaluating them for their software and not 3PL services, their extreme unprofessionalism and lack of client support translates to their entire business.

Pete

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2020

Easypost ECommerce WHolesale Shipping

saved us tons of time and money

PROS

easy use and documentation of API. product is easy to use

CONS

not enough reporting breakdown features. Also we should be able to force rates when shipping to a pobox and use fedex as this is possible but just not in easypost as it does not display a rate

Vendor Response

Thank you for your review! We're happy to hear that integration was easy to complete! Our developer team is working to improve upon our product for greater functionality and versatility in regards to reporting and label production. Should there be specific features that you'd like to see implemented, please let us know at developer-support@easypost.com and we'll make it happen. Thank you again for choosing EasyPost!

Replied July 2020

Peter

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2020

Easypost ECommerce

PROS

Product is easy to use. Integration was relatively easy as we use Ruby on Rails. The features we use are the basics of just purchasing shipments

CONS

Some of the reporting isn't as detailed as we need so we have to create our own reports after we download the initial Also trying to force orders thru when there is a PO Box it only displays USPS when other software allows us to use Fedex.

Vendor Response

Thank you for your review! We're happy to hear that integration was easy to complete! Our developer team is working to improve upon our product for greater functionality and versatility in regards to reporting and label production. Should there be specific features that you'd like to see implemented, please let us know at developer-support@easypost.com and we'll make it happen. Thank you again for choosing EasyPost!

Replied July 2020