Shippo
About Shippo
Shippo Pricing
Shippo is completely free to use!
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Shippo
1 - 5 of 811 Reviews
Tiffany
1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed July 2022
Easy to use with good discounts
Marci
Verified reviewer
Arts and Crafts, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Saved by Shippo!
Overall this saved my little business! Cheaper than most others, quick and effective, you couldn't ask for much more than that!
PROSIf you have a small business and need to ship constantly this is the way to go! Cheap, fast and effective, it helps get the job done!
CONSI would like to see a retrieval option for printing labels that have been marked as shipped. Sometimes I like to send freebies and extras to my customers and it would help being able to access the same label info and add it to a new label and tracking number.
Phil
Music, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Recommended Ease
I use it for multiple businesses and have recommended it over rivals for ease of use and a simplistic layout. I am learning more each year. I run two different e-commerce platforms and I have the ability to choose which I want to ship from. I mostly use shippo if the volume is over 3-4 packages to ease the burden at the local post office. To my delight, shippo has never seemed to go offline at least while i'm using it
PROSIntegrations with 3rd party e-commerce platform to sync labels Commercial Rates for USPS The ability to print multi shipment manifests Label purchases are billed once a week Ease with reprinting a label that did not print correctly or creating another label going to the same place 5c plus per label charge on top of the commercial rate
CONSNo real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated. I wish it there was a mobile app just for tracking shipments outgoing. I have had a few issues with international addresses not being recognized but a quick google search resolves the isue.
Reason for choosing Shippo
Pricing, I may pay more in the long run as shipment volume increase but in the early years, no monthly charge to send 5 packages a month was better. Now I send about 50.
Brittany
Arts and Crafts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Customer Service Problems!
Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.
PROSUnfortunately I don't have anything positive to say about this software.
CONSCustomer service is difficult to reach and not knowledgeable.
Reason for choosing Shippo
I actually use Pirateship the most. It's easy and their customer service is great. They only work with USPS - so there are no DHL/Fedex/UPS options - but they do have unique USPS features like Media Mail.
Reasons for switching to Shippo
easier to use.
Britt
Food & Beverages, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
eCommerce is a fun now
I appreciate all that they are doing to bring eCommerce to food and beverages in a meaningful way. It's nice to know everything I need will be in one place and I can search for problems before I reach out to their team for more information. It's rare that my problem and troubleshooting aren't available in their help system.
PROSI love the adaptability and software applications that I can use. I have discovered several spaces where I needed to streamline or needed an application function(s) that were already synced and functional with Shippo. Their customer service is OTC- Off The Charts- responsive and very empathetic to a sometimes overwhelmed solopreneur.
CONSI would like to be able to update the look of the dashboard with weekly stats/updates available to show how much Shippo saves me time and energy.
Reason for choosing Shippo
The mascot, copywriting/language use, customer service interface, and overall layout of the product were my deciding factors. I also liked there was not an ounce of pressure to do the paid tiers if I didn't need that level of bells/whistles for my business.
Reasons for switching to Shippo
I didn't like the "bank" and minimum balance requirements for printing the labels. I also struggled with implementing ShipStations services into my website update. It was hard to tell when/how they planned to innovate.