Shippo vs XPS Ship

RATING:

4.8

(810)

Shippo has 810 reviews and a rating of 4.84 / 5 stars vs XPS Ship which has 240 reviews and a rating of 4.75 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (810)
4.8 (240)
Ease-of-Use
5 / 5
5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 22, 2023
October 6, 2023
Pros/Cons
  • Pros

  • I recommend Shippo because it is user-friendly, intuitive and has saved me tremendous amounts of time and money. I have had only the best customer service, and I truly feel like a valued customer.
  • It is easy to use and the customer support is excellent. I would highly recommend them to any business.
  • Cons

  • The other problem I have had is that I have two stores with eBay and when I have to change a password on one I have to delete both and reinstall.
  • Do not expect anyone to answer your emails even if an error occurs - they will not help. Very frustrating as a customer.
Read all user reviews
  • Pros

  • I felt it was very easy to use from the start. I am now in year 2 of using this great tool for shipping.
  • The ease of use, the great customer service and how easy it is to talk to someone when needed.
  • Cons

  • I didn't realize how the void/rebooking a shipment worked and that there was a limited window of time before you could not be refunded for an order.
  • It is beyond their current capabilities. It remains unresolved, and puts my shipping of rare classic auto parts at some extra risk.
Read all user reviews
Pricing Range
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$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos