Shipwell
About Shipwell
Most Helpful Reviews for Shipwell
1 - 5 of 17 Reviews
Bernie
Food Production, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
SHIPWELL IS AWESOME!!
I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored.
CONSThere is nothing that I do not like about this software.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2020
Shipwell
This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments.
CONSThere are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details.
Vendor Response
Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible.
Replied February 2020
Kevin
Machinery, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2020
Shipwell Innovations
Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment.
CONSShipwell is heading in the right direction.
Reasons for switching to Shipwell
More shipping options and carriers.
Vendor Response
Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team.
Replied March 2020
Helen
Food & Beverages, 501-1,000 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
FTL vs LTL
Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often.
CONSShows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there.
Vendor Response
Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions!
Replied February 2020
Mary
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
shipwell review
Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN]. They are quick to respond to all questions and extremely helpful.
PROSWhat I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments.
CONSFreight class will sometime get dinged and charged for being off.