Shipwell

RATING:

4.3

(17)

About Shipwell

Shipwell's TMS platform is a comprehensive transportation management solution that helps businesses of all sizes streamline their shipping operations, reduce costs, and improve efficiency. With Shipwell's TMS, businesses can manage all their transportation modes, including trucking, rail, air, and ocean, in a single platform, providing a unified view of their supply chain. Shipwell's TMS platform offers a wide range of features, including: Carrier management: Easily manage and select carriers from a comprehensive network of carriers based on their rates, capacity, and service levels. Route optimization: Optimize shipping routes based on a variety of criteria, such as cost, transit time, and delivery requirements. Shipment visibility: Get real-time visibility into y...
Bring together your partners, systems and workflows via our cloud-based platform built on REST API.

Shipwell Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Shipwell

1 - 5 of 17 Reviews

Bernie

Food Production, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2020

SHIPWELL IS AWESOME!!

PROS

I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored.

CONS

There is nothing that I do not like about this software.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2020

Shipwell

PROS

This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments.

CONS

There are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details.

Vendor Response

Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible.

Replied February 2020

Kevin

Machinery, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2020

Shipwell Innovations

PROS

Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment.

CONS

Shipwell is heading in the right direction.

Reasons for switching to Shipwell

More shipping options and carriers.

Vendor Response

Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team.

Replied March 2020

Helen

Food & Beverages, 501-1,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2020

FTL vs LTL

PROS

Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often.

CONS

Shows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there.

Vendor Response

Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions!

Replied February 2020

Mary

Consumer Goods, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

shipwell review

Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN]. They are quick to respond to all questions and extremely helpful.

PROS

What I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments.

CONS

Freight class will sometime get dinged and charged for being off.