About WISMOlabs

WISMOlabs is a Post-Purchase experience, marketing, and communication platform for eCommerce retailers. It is a shipment tracking platform taken to the next level.

WISMOlabs keeps consumers in the loop between the time when the order is placed until it is delivered to their doorsteps via email, SMS and giving them an accurate story about their order journey even when no information is available from the carriers. WISMOlabs marketing engine provides for a high level of personalization and generates 20-30X in ROI through repeat orders and brand loyalty. Accurate tracking information combined with predictive tracking and proactive communication and alerts reduces “Where is My Order” inquiries.


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4 Reviews of WISMOlabs

Overall rating

5 / 5 stars

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August 2021

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Abby from Escape Lincoln

Verified Reviewer

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Easy onboarding and great service

We are very happy working with WISMO. The biggest "solve" was creating a cohesive brand experience for tracking and post-purchase, and we have a much greater opportunity to manage our customer service when customers track on our own platform.

Pros

The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.

Cons

The only limitation we had, in the beginning, was that it didn't integrate with our international tracking, which was honestly a bigger limitation of our international tracking at the time than of WISMO.

August 2021

Chris from MeUndies

Company Size: 51-200 employees

Industry: Apparel & Fashion

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Great customer experience, very customizable and excellent support!

Pros

Lots of great features and customizations possible to make a great experience for your customers. The most impressive part is the configurable business rules for enhancing delivery tracking.

Cons

It can be a little overwhelming to get started with so many possibilities. The Wismo team was right there with us to walk us through it all and ensure we got it working the way we wanted.

August 2021

Jason from Vinyl Moon

Company Size: 2-10 employees

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Killer customer support

Pros

Great customization and marketing potential.

Cons

The product is a little difficult to use, but the WISMO team is very hands-on in helping us with any issues or features that we can't figure out on our own.

August 2021

Nina from CURATEUR

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Great Support, Great Service

Pros

Integration was extremely easy and Dmitri handled all the heavy lifting. Wismolabs also is extremely helpful in helping conversion and ROI.

Cons

It would be nice to design the tracking page more without the help of dev