We signed up for WISMOlabs to have a better post-purchase experience and answer customers’ mostly asked question “Where is my order”? We sign-up with WISMOlabs which is referred to us by friends. During our scale, it reduced the need of adding more agents answering WISMO inquiries. We used to have 10 outsourced customer support agents, we reduced them to 3. This alone has saved us 70% on outsourcing costs. Customer trust for reordering also improved as their shipment experience has been smooth - I would say our customer retention % has improved by 15-20% more. I highly recommended WISMOlabs to any startup or businesses at scale out there. As a marketing manager, this is very vital to a brand or store’s customer experience. Trust me it reduces the headache for your customer experience team.

Real-time tracking, branded order tracking page, personalized SMS/Email Alert, and top-notch support!

Not that we could think of, because for every feature/issue we request, they'll definitely work on it to improve/implement/fix.

Overall, my experience with WISMO LABS is outstanding. I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool. Their focus on core operations allows businesses to stay productive, while their order tracking tool ensures customer satisfaction.

I had the pleasure of using WISMO LABS for order tracking, and I must say that it provided me with an exceptional experience. One of the biggest advantages of using WISMO LABS is that it allows businesses to concentrate on their primary operations while taking care of order tracking tools.What I appreciated the most about WISMO LABS was their effective use of notifications for order status updates. This tool is undoubtedly the best feature of WISMO LABS. The notifications are timely and keeping our customers informed throughout the entire delivery process.The support provided by WISMO LABS is exceptional, with even the company's [sensitive content hidden] being able to come up with solutions promptly.

NO CONS: We encountered issues with our UPS shipment at the cross-border customs, where UPS would transfer the package to Canada Post, resulting in a change of the tracking number to Canada Post's system. However, WISMO LABS simplified this tracking process for us after implementation.

Great customization and marketing potential.

The product is a little difficult to use, but the WISMO team is very hands-on in helping us with any issues or features that we can't figure out on our own.

Now this isn't to come off biased, but from using other services and then working for WISMOlabs, then returning to eCommerce I truly believe that WISMO is the best post-purchase solution on the market. Our CSR's rave about it, just as our customers do to them. Even with my background in working with the team previously the simplicity of integration is something anyone can do......it's as simple as injecting a link. Both of the websites we have use that concept but the predictive tracking and messaging will soon be installed and put our user experience over the top. All the market assets they offer along the way makes this the final no brainer. LOOK NO FURTHER.

Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost effectiveness

There is nothing left to be desired that we haven't asked for and isn't already being developed.

Overall, my experience with WISMOlabs is extremely positive, I love working with the team and enjoy the possibilities that the platform provides. There are a lot of improvements in the WISMOlabs roadmap and I look forward to seeing what improvements we can see in the future!

There are so many different features available and the platform is so configurable. Working with the WISMO team has been great. I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform.

I would love to be able to create new notifications like "shipment delayed" based off of business rules. I believe this is on the roadmap and I look forward to that! In addition to that, there are some features like configuration of the tracking page that takes WISMO's team to need to complete.

Lots of great features and customizations possible to make a great experience for your customers. The most impressive part is the configurable business rules for enhancing delivery tracking.

It can be a little overwhelming to get started with so many possibilities. The Wismo team was right there with us to walk us through it all and ensure we got it working the way we wanted.

Easy set up and easy customization with help of Wismo team

brings a branded experience to our tracking rather than going directly to the courier's website

not month to month billing or shorter term adoption options

We are very happy working with WISMO. The biggest "solve" was creating a cohesive brand experience for tracking and post-purchase, and we have a much greater opportunity to manage our customer service when customers track on our own platform.

The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.

The only limitation we had, in the beginning, was that it didn't integrate with our international tracking, which was honestly a bigger limitation of our international tracking at the time than of WISMO.

great people / great product

Implementation was rather easy and effortless.The overall product is user friendly.

We do not have any negative feedback at the moment

Integration was extremely easy and Dmitri handled all the heavy lifting. Wismolabs also is extremely helpful in helping conversion and ROI.

It would be nice to design the tracking page more without the help of dev