XPS Ship
About XPS Ship
XPS Ship Pricing
XPS Ship is a free shipping software application.
Free trial:
Available
Free version:
Available
Most Helpful Reviews for XPS Ship
1 - 5 of 236 Reviews
David
Verified reviewer
Printing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
XPS works beautifully
Excellent experience.
PROSIt's easy to use and implement for anyone. We've been using XPS for over 4 years now.
CONSThe batch features are sometimes difficult to work with.
Reason for choosing XPS Ship
Ease of use and cost.
Vendor Response
Thank you, David. There are definitely a lot of filter options while batching. Consider setting up rules in order to streamline things. We'd be happy to help you set this up, just call us. 800.881.0288.
Replied April 2022
Brian
Consumer Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2022
Good for startups - sort of
Customer service is by far the best I've ever experienced. You get a 1800 number and someone picks up immediately and is able to solve nearly all problems. If they charged for customer support rather than hiding a 3% credit card fee, we probably would have stayed.
PROSEasy to use and makes it easy to pull overall time in transit - this is critical to our customer's satisfaction score.
CONSThe surprise 90 day 3% credit card charge. Our lead employee noticed an issue with one package being over charge, we investigated the overall invoice only to find a 3% fee tacked on. I'm sure it's in some fine print somewhere but it felt like a scam. Moving off XPS quickly became the highest priority.
Reason for choosing XPS Ship
ShipStation's customer service is the worst. We were originally migrating to their software and their sales person started harassing our implementation lead. We scrambled and found xps ship, was a much better choice than shipstation.
Reasons for switching to XPS Ship
We exceeded their capacity. Go shippo is a great product for startups
Tasha
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2022
Considering dropping due to bad quoting and no fix from customer service
With the quoting being so far off so often we are considering using other software and leaving XPS
PROSThe ease of use and the ability to send automated tracking info to customers
CONSThe most important part of the software is that we know the price for shipping so we know what to charge our customers. This is routinely wrong & I get charged extra hundreds of dollars a month that they misquoted. And tracking down those charges is a joke. Additionally, the customer service doesn't know anything either.
Reasons for switching to XPS Ship
We switched pos software and xps was integrated into the new software
Vendor Response
Thank you for the review, Tasha. Please remember that the carriers will charge reweighs and APVs if you enter incorrect information. That is the only way you will have additional charges.
Replied April 2022
Michelle
Arts and Crafts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
I tell everyone about XPS .. best shipping software
So happy. I have told several other people who ship crafts about this. I’ve tried stamps, and ship station amd disliked both. I did like shipping easy but it was more expensive
PROSeasy to use, not expensive, customer service is quick and helpful. Compares rates of all carriers
CONSi can’t think of anything i dislike honestly. There were a couple things that I needed to ask questions about but the team responded quickly and now i know how to use it for all of my purposes.
Reasons for switching to XPS Ship
mostly the ease of use, but having a cheaper option was an added bonus
Sean
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Excellent Service for all your shipping needs
We started using XPS on recommendation of a Postal Worker. It's been smooth ever since we got it set up. Sometimes the interface feels dated, but the software is just robust and simply just works. It's absolutely wonderful.
PROSIntegrates well with our other software, makes it easy to get labels, track shipments and compare pricing across all our accounts.
CONSAt times can feel dated. Copy/paste of addresses doesn't always work.
Reasons for switching to XPS Ship
Shipstation was hard to setup, it wasn't intuitive and there were extra fees.
