--- title: "Descartes XPS Ship Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Descartes XPS Ship. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Descartes XPS Ship is a good fit for you!" source_url: "https://www.softwareadvice.com/shipment-tracking/xps-ship-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/) / [Descartes XPS Ship](https://www.softwareadvice.com/shipment-tracking/xps-ship-profile/) / Descartes XPS Ship Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/shipment-tracking/xps-ship-profile/) Reviews [Alternatives](https://www.softwareadvice.com/shipment-tracking/xps-ship-profile/alternatives/) # Descartes XPS Ship User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 240 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 193 reviews (80%) - 4 stars: 37 reviews (15%) - 3 stars: 7 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - XPS Ship helps us prepare our outgoing packages in our own office, skipping the lines at the post office & eliminating the travel time to send them off. - It allows you to focus on orders that are paid in full, integrates well with Shopify and Etsy thus eliminating manual data entry. - To sum it up, this software is quite user friendly, offering easy to See Navagation Menus and Tabs to ensure you know Where to ship, Where to Track, Easy to make changes, Easy to reprint and Void, Easy to choose Different Carriers and Box sizes and delivery times. And then Easy to print and select labels! ### Most mentioned cons - XPS charges the same shipping costs- or even a bit higher for the same insured parcels---yet has no program that assures UPS drivers will sign a document--or even recognize a high value item. - I have moved away from this product as my credit card was charged thousands of dollars outside my ordered labels and I was told it was due to "auditing" we have a scale that is certified by the county of San Diego - Unable to give me alerts when an order has issues and packages are recharged without notification. ## Descartes XPS Ship customer reviews Showing reviews 1-25 of 240 (page 1). ### XPS works beautifully - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use and implement for anyone. We've been using XPS for over 4 years now. #### Cons The batch features are sometimes difficult to work with. #### Reasons for choosing Descartes XPS Ship Ease of use and cost. #### Vendor response Thank you, David. There are definitely a lot of filter options while batching. Consider setting up rules in order to streamline things. We'd be happy to help you set this up, just call us. 800.881.0288. Replied April 2022 --- ### An easy to use shipping platform with every integration I need - Overall rating: 5/5 - Reviewer: Curtis A. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. XPS is a workhorse. It's a straightforward, hardworking, and reliable resource that I use all day every day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Besides ease of use, XPS integrations allow me to bring orders from all my sales channels into one page. It's super easy to batch process address verification, packing slip printing, and purchasing/printing shipping labels. I couldn't run my business without it. #### Cons The one feature I'd like to see added to XPS is integration with QuickBooks to automate cost and inventory transaction reporting. #### Reasons for choosing Descartes XPS Ship XPS is easier to implement, lower cost, and provides hands-on control of our shipping processes #### Reasons for switching to Descartes XPS Ship We found ShipStation integrations to be difficult and missing for some sales channels. --- ### Easy to Use, No Customer Service - Overall rating: 3/5 - Reviewer: Tara E. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the ease of use but we have mainly switched over to another platform because they do have actual friendly customer service. We ship probably 10k items a year and now only use XPS for a small amount of that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Very easy to use, easy to print labels even though it forces you to print two pages at a time. #### Cons There is no customer support and when you do reach out for customer support the representatives act as if you are a problem and are never willing to help. I literally had to request that a particular employee never contact me when I have an issue because she has been so rude. #### Vendor response Very surprised to see the remarks regarding customer support. Our customer support is best in class. We offer live onboarding to all customers and our customer service professionals answer our phones live. Replied April 2022 --- ### Why you should use XPS Ship - Overall rating: 5/5 - Reviewer: Vince R. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the integration feature and data export/import features make it a good product to allow growth of use along with growth of business #### Cons Adding custom packages seems a bit cumbersome, but it is not off-putting. #### Reasons for switching to Descartes XPS Ship there were features with XPS Ship that Endicia did not have. --- ### Like XPS ship better than competitors. - Overall rating: 4/5 - Reviewer: Nancy P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Software is much easier to use than competitors. Even though a smaller firm like that we can reach customer service for help via telephone for immediate answer. #### Cons It is hard for a small company to compete with FREE SHIP offers when we cannot qualify for better discounts. Brand loyalty should count for something! #### Reasons for switching to Descartes XPS Ship Customer Service not readily available for smaller companies. #### Vendor response We want to thank Nancy for the review, only want to note that customer service is the same for all of our customers, large and small. Replied April 2022 --- ### Excellent Service for all your shipping needs - Overall rating: 5/5 - Reviewer: Sean C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We started using XPS on recommendation of a Postal Worker. It's been smooth ever since we got it set up. Sometimes the interface feels dated, but the software is just robust and simply just works. It's absolutely wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrates well with our other software, makes it easy to get labels, track shipments and compare pricing across all our accounts. #### Cons At times can feel dated. Copy/paste of addresses doesn't always work. #### Reasons for switching to Descartes XPS Ship Shipstation was hard to setup, it wasn't intuitive and there were extra fees. --- ### Great program! - Overall rating: 5/5 - Reviewer: Natasha D. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this program and the support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love how easy it is to use, and the great customer support #### Cons I wish there was better pricing for Fedex and UPS and DHL services. #### Reasons for switching to Descartes XPS Ship Because stamps.com interface was horrible, cost too much, and had no customer support. --- ### Shipping made easy - Overall rating: 5/5 - Reviewer: Aida M. - Verified reviewer: Yes - Industry: Online Media - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far I haven't had any issue very happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Directions and Dashboard are clearly marked #### Cons funny the Service Charge I don't like that I'm charged a fee to use because my understanding was it was free. After a few month adding additional money to the account I started getting the service fee #### Reasons for choosing Descartes XPS Ship The Post Office employees gave me a lot of information and very supportive #### Vendor response Thank you, Aida. Please call our service department to resolve any concerns about a service fee, as the software is free of service fees. We appreciate you. Replied April 2022 --- ### Best Professional Service! Simple, easy, effective for small business owners! - Overall rating: 5/5 - Reviewer: Carolyn G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it! Was recommended by a colleague and I can't say enough good things about this company and service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use......very simple for busy small business owners Fantastic customer support. Always there to explain and educate on anything needed. #### Cons Nothing negative to say! It was a little learning curve when occasional unique shipping circumstances pop up, but SO easily resolved with customer support (and they teach you how to manage it for next time!) #### Reasons for choosing Descartes XPS Ship Recommended by a colleague. Just seems simple! --- ### Processing shipments could not be easier!! - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Just a great experience, no complaints. So glad I was introduced to it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Ease of data entry Checks and balances Dashboard Printing Tracking Quoting Much better than the previous software #### Cons It doesn’t integrate with our WMS, but most applications do not either. #### Reasons for switching to Descartes XPS Ship Not user friendly, hard to navigate. --- ### XPS Daily User for 2 years now - Overall rating: 4/5 - Reviewer: Weston S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is pretty simple to use once you get your system setup. And getting your system setup is fairly simple too with instructions along the way to help. #### Cons I'm not a fan of the recent addition of shipping deadlines listing in red type for items in the integration list that were just added that day. I would be in favor of revising the system to a variety of colors defining how long an order has been listed on the shipping list. For example, if I come in to my computer on a Monday, I would like to ship the orders that may have come in to my system late on Friday or early on Saturday. These could be highlighted red, but the Sunday orders could be yellow, and any orders from the last 24 hours should still only have a green highlight. #### Reasons for choosing Descartes XPS Ship Amazon integration --- ### XPS for the Win! - Overall rating: 5/5 - Reviewer: Ellisa J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we have been very happy with XPS. We started using it as a "back-up" shipping option for when PayPal was glitchy or down. Now we use XPS for almost 100% of our orders over 1lb in weight. It's quick & easy and the customer service is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros XPS integrates easily with my website & paypal. Client purchases show up and it is easy to print labels. I especially like the "usps verified address" that pops up. It has helped to minimize miss-ships. For packages over 1lb, XPS offers some of the most competitive rates. Their customer service has always been top-notch whenever I need to call in. #### Cons With the increase in shipping prices, XPS is no longer competitive on USPS "first class" packages that weigh less than 1lb. #### Reasons for switching to Descartes XPS Ship We needed a back-up shipping option and XPS has become our #1 go to for labels. #### Vendor response Thank you for the review, Ellisa. I will just mention that our USPS pricing is Commercial Pricing, and our pricing on First Class is the lowest available. USPS doesn't making better pricing available than what there is on XPS. Replied April 2022 --- ### XPS -- easy and less costly way of shipping WITH tracking! - Overall rating: 4/5 - Reviewer: MaryAnn N. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. XPS gave us the ability for many users; i.e. shipping and customer service departments, to see status of our shipments to our clients so everyone could give updates. Increased our efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The abiity to track shipments and its ease of use for all. #### Cons The people selling it should be more knowledgeable about the product. Seems like we were learning it together. Our person who presented it to us was great and very helpful, but I have a feeling it could do more that I don't know about. Hated the FedEx integration aspect; the billing was abysmal -- over 1 month late and by that time, it was very difficult to contest charges that should not have been charged to us. Was a nightmare. Would not recommend this part of XPS at all! #### Reasons for choosing Descartes XPS Ship Ease of use and cost --- ### Terrific shipping aid that helps us save money for our customers - Overall rating: 5/5 - Reviewer: Jeff s. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On the rare occasions that I need support, the support is friendly and my issue gets resolved fast! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access to lower rates for our customers is the best feature! The API that auto-fills the fields for shipping is a close second. It saves us labor and prevents errors! Being able to build an address book of customers is also a helpful feature. #### Cons There is nothing I don't like! There are other automations that could further improve my efficiency. The customer indicates her/his desired shipping class in WooCommerce. It's very helpful having info. passed to xpsshipper and it would be even more helpful if that shipping class would be automatically selected (so I don't have to select it - but I could override it). #### Reasons for switching to Descartes XPS Ship Lower rates and integration with our WooCommerce plugin! #### Vendor response Hi Jeff. What you are mentioning is definitely doable through utilization of rules. We will be happy to help you configure this. Please call 800.881.0288. Replied April 2022 --- ### Simple easy to use application - Overall rating: 5/5 - Reviewer: Julie T. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. XPS Ship is an invaluable business tool, it has saved time and money for our business. When ever I have questions the Customer Helpdesk is prompt and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to interface directly with XPS ship from the customers order page. This avoids duplicate effort and ensure to ship accurately #### Cons I do not have any negative comments to make, I have used the system for years and have not had any issues. #### Reasons for switching to Descartes XPS Ship We saved time and money. XPS ship allowed us to combine our shipping options in one place making cost comparisons simple and easy --- ### Job and cost saver! - Overall rating: 5/5 - Reviewer: Jennifer L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Made my job so much better. No more post office issuers as to label and postage requirements. No more second guessing it rounding up postage fee in hopes of getting the correct amount. Love the integration of my digital scale. I am now a post office expert on the office :) I also absolutely love the incredibly supportive, kind, and patient Customer Care Representatives. They have walked me through the process and have been amazing during my follow up calls. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Printing labels from my desk that the post office approves - we had issues with mailing Priority packages without the bar codes. I always get the postage amount right (no more retuned packages for insufficient funds). I can “price shop” different services for most cost-effective shipping. I can track a package up to 6 months to ensure delivery. Love the discount, too as well as automatic probe increases by USPS reflected. #### Cons Please integrate the ability to add the cost and service of return receipt and certified mail. #### Reasons for choosing Descartes XPS Ship Recommended by USPS business rep. --- ### A gamechanger for us - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it's really good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used several of the competitors to XPS but this is the best for us. XPS easily integrates with shopify stores, ebay, Amazon and others so when you log in, your orders are right there! We also integrated our UPS and Fedex accounts so the price shown includes our discounts. XPS prices are lower than USPS. Most surprising thing: calling for help (which we have only done a handful of time) is fast. We have never had to wait on hold and....the reps give you the correct answer quickly. Shocking! #### Cons shipping prices on ebay are often a little cheaper on some items but we're talking pennies. #### Reasons for choosing Descartes XPS Ship very easy to use and grow with #### Reasons for switching to Descartes XPS Ship I hated indicia. --- ### XPS is easy to use but needs more UPS discount. - Overall rating: 4/5 - Reviewer: Ronald C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall XPS is a good product to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and print labels. There is no monthly fee. Login is simple #### Cons UPS rates are too high. You should offer more discounts with UPS. When we ship via ebay or amazon the UPS rate is significantly lower. Copy and paste address does not work properly. I've asked customer service and was told that after a certain volume with UPS. UPS asked XPS to have it's users (us) create our own account. I don't understand why there is a rule like this. Since we use Amazon and ebay's to purchase shipping labels via UPS and it's all under accounts, not ours. #### Reasons for choosing Descartes XPS Ship Easy to use. No monthly fee. #### Reasons for switching to Descartes XPS Ship Paypal stopped offering shipping services. --- ### review - Overall rating: 4/5 - Reviewer: Galen J. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been excellent, and we especially value XPS's customer service. We have not used it often, but when we have needed support it has been available on the phone, immediate, and excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is Intuitive and comprehensive #### Cons Definitely the biggest problem with XPS is that it will not allow us to integrate the two separate UPS accounts that we have--it only allows integration with one UPS account at a time. Other shipping software (e.g., Shipstation and Pirate Ship) have this functionality. For this reason and this reason alone I am looking at switching away from XPS. #### Vendor response Thank you, Galen. We are actually working on this functionality. Replied April 2022 --- ### Best Product To Date - Overall rating: 5/5 - Reviewer: Ruben S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We save a lot in shipping cost by using this software. We found lost packages quick and easily by having a barcode tracking label. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This product is the most easy to use by myself and employees. Just click and print. It saves all our customer data information for repeat buyers. #### Cons The ACH withdrawal authorization does not stay with account. In the past several months the software switches to credit card and charges us a fee which means we loose valuable shipping monies to fees. This has been very discouraging to us. #### Vendor response Thank you, Ruben, for the review. The software does switch an account that has bounced an ACH payment to credit card as the source of payment. That would be the reason for the switch. Replied April 2022 --- ### Cost-effective and Easy o Use - Overall rating: 5/5 - Reviewer: Sarah O. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software makes shipping orders very convenient. It saves a lot of time from standing in line at the post office, especially when we have more than ten orders to ship a day. It is also very easy to reload [ayments to the account. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The information is clear and the software is user-friendly. #### Cons I have no cons to list for the software! #### Reasons for choosing Descartes XPS Ship Cost --- ### Best Software I have found! - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the software and recommend it all the time. I do have people tell me that it doesnt necessarily have the best shipping rates - many have recommended Pirate Ship - but I love the product and how easy it is to use and dont plan on changing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that XPS integrates with my website to import all our orders. While other competitor products have this feature, XPS integrates seamlessly and reduces time in our shipping process. #### Cons I really wish that XPS had greater analytics or reporting into our shipping costs, common shipping locations, etc. #### Reasons for choosing Descartes XPS Ship n/a #### Reasons for switching to Descartes XPS Ship Stamps.com was a pain in the ass to use.... a friend of mine owns Xylo Bats, he recommended XPS and for that I am thankful. #### Vendor response XPS has better rates than PirateShip :) We also have better software and live customer service. Replied April 2022 --- ### The best shipping option! - Overall rating: 5/5 - Reviewer: Ramie M. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It’s easy to use, pairs with Shopify and offers postage rates lower than any other I’ve found. #### Cons I have no complaints at all! XPS has been a game changer when Shopify shipping was nothing but problems for me. --- ### Live customer support so I can support my customers! - Overall rating: 5/5 - Reviewer: Diane A. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. XPS allows us to service our customers easily, quickly & efficiently. Easy integration with our Shopify website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software interface is clean and intuitive and the best part is the live customer support when I need help! #### Cons I wish the history loaded faster but Ive been using it awhile so there is a lot of history to load #### Reasons for choosing Descartes XPS Ship The clerk at the post office told me about another local business who uses it. --- ### XPS is a lifesaver! - Overall rating: 5/5 - Reviewer: Angela M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have not had any complaints with XPS and their customer service is excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is user friendly and any single time I have had an issue (usually an APO or international label) or with adding funds/purchasing a label, and have used the 800 number, the customer service has been quick and fabulous! #### Cons Sometime slow to load, but that could also be on my network's end #### Reasons for switching to Descartes XPS Ship XPS was able to match the discounted rates I was getting thru those services and all of my shipping is combined onto one dashboard now. ## More reviews [Next reviews](https://www.softwareadvice.com/shipment-tracking/xps-ship-profile/reviews/?page=2) --- Descartes XPS Ship Reviews, Pros and Cons - 2026 Software Advice